“Bought a coffee machine 2 months later had to take it back to noel leeming manukau they said it would take 2wks to look at and repair nearly 3wks later still not heard from them called the call center who said they would look into it and get back to me still nothing called them today 23 October they said they would get in touch with the repaired and get back to me still waiting it seems when you walk into a noel leeming store to buy something they are all over you but when something goes wrong they don't want to know .What a pack of liars they are are when i get my machine back and who knows when that will be i won't be going back”
“I recently bought an Amazon echo spot. The night mode feature did not work as it should have. It has passed the 14 day warranty period before I decided to go back to my Noel Leeming branch. They were amazing. The salesman was exceptional and did not hesitate to replace it. The new one works fine. This is why I love Noel Leeming Albany. I have been a customer since 1999. Thank you so much.”
“very disappointing experience with the online team. was assured that my oven would be installed by a sparky. truck turned up and the guys said they don't do that. took me over 8 e mails to get a result where they offered me a refund in credit for the Henderson store. why would I spend my money that I had to folk out on a credit to the store I have been chasing refund for a month. the frustration was real and the result underwhelming. If you are tossing up between noel lemming or another company, please pick the other and i hope you have a better experience than i have had.”
“Worse than terrible
Ordered and paid for a laptop on June 10 for our daughter for school, haven’t received it, some stores have them in stock but they are refusing to give us ours and just continue selling them online a daily while we are told ours is on back order- disgusting, do not buy from them”
“I purchased a faulty product from noel leemkng riccarton shop, the same day I bought it the product broke without me doing anything to it, then I tried to talk to the manager ash and he was super disrespectful towards just because I'm a teen he didn't show me any respect nor could he understand what had happend but rather him and this other Indian lady just teamed up on me no providing help. They were telling me to put the charger thingy back into its case which connects the hdmi and they had 0 understanding, just straight disrespectful deserves to get fired.”
“Hi There,
I had been having trouble with my phone so popped in today for some tech help.
I saw a young man on the sales counter who smiled and asked how he could help. I told him I needed tech help so he moved to the tech help desk. He sorted it in five minutes and he didn't make me feel like a dippy old lady. Although I bought my phone from NL Rolly I hadn't told him so thought he might send me off to the repair shop. Unfortunately I didn't get his name but I was really impressed.”
“Had Sandeep help me with purchasing a fridge from the Noel Leeming in Manukau. He gave me false information about delivery and information about the gaps that are needed on either side of a fridge once it is put in place! He explained that the new fridges did not need gaps due to modern technology! Having realised there was an issue with the fridge heating up, spoke to experts and was informed I would need to get a smaller fridge or ensure I make more vents at the side for the fridge. A very unhappy and angry customer!!”
“Brought an Xbox controller controller that was faulty. Instead of doing what other companies do and replace it the chose to put the customer out and send it away for an assessment with out any replacement. Well I was there for 20 minutes they did the same to 2 other customers. Noel leeming has hone down hill drastically!”
“I had a technical problem that was causing me significant stress Jaydns product knowledge ,patience & people skills helped me solve the problen , I would like to say what an asset Jaydn is to your company , many thanks Jaydn”
“They lied to me about my product been fixed ,and that it was being courier back. The package sat in the levin store for 1 week before it was actually courier out.
No communication from them what so ever, I had to do all the follow. would never deal with these guys again ever.
You can not even get hold off the area manager, mmm that sounds suspicious to me, too much to hide.”
“I bought a dryer online. Before deciding to choose NL, I did a research and saw that at Harvey Norman, the dryer is $20 cheaper and free delivery to Karori but they do not provide installation services. This was why I chose NL as they provide this service. I paid $126 for a delivery and installation but They dropped the dryer without installation. I contacted them twice via email but no response. I called them and they refunded me $40 for installation. Their website misleads customers about installation.”
“When arriving and needing assistance at the Valley, New Plymouth Jacob came and helped my husband and I.
He was great with knowledge and customer service and would happily recommend him to future customers going in-store Thank-you...
Andrea”
“Faulty Panasonic Heat Pump Dryer Under Warranty - we have had a terrible customer experience with our dryer that is under warranty. We filed a claim following our claim, Noel Leeming arranged for a technician to inspect the unit. The technician advised that the machine was missing a key component, a bottom vent, which should have been installed at the time of manufacture. He ordered and installed the part; however, since this intervention, the issue has not been resolved and, if anything, has worsened to the point where the machine is unable to be used. We have been repeatedly following up this via phone calls and emails for resolution, but this has been extremely slow and very poor customer service, and we keep getting told that it’s our fault. Will never purchase any products form Noel Leeming again.”
“Not happy with dish washer install the used bad materials now have dish waher hose hanging inside cupboard not neat like was when my new kitchen was built considering I had materials ready for them”
“Joel, my assistant give me instore product knowledge experience helping to make a satisfying purchase .
Grateful for Joel's understanding and customer support.”
“I bought a flip 6, with extra warranties etc. DONT EVER BUY THESE YOUR HOUSE INSURANCE WILL COVER it. 3 months later the screen went black. Took it back to northlinks, they sent it away, I asked for a replacement, they said it was up to the Samsung rep.. who is actually just a Samsung certified repairer, yes it was repaired .. sent back and now I have a phone which has a black rectangular hole on my screen from my front facing camera. Took it to Moorhouse Ave store, so annoyed I asked for a new phone, I don't want a 2x repaired phone that I've only had use of for 3 months. Guess what? They rang to say it's been repaired I can collect it. Noel Leeming you better stop charging people for unnecessary warranties and stop repairing your faulty goods instead of refunding or replacing as you should. My phone cost $2000 with all the extras you insisted i needed. Never again will I buy from you. And I will talk everyone else out of buying from you as well.”
“NOEL LEEMINGS MANUKAU SUPER CENTER!!
DO NOT SHOP HERE WHANAU, DISGUSTING SERVICE, WHEN YOU RETURN PRODUCTS ON WARRANTY THEY RACIALLY PROFILE, I HAD TO TAKE MY GOODS BACK TO THE NORTHLAND STORE WE PURCHASED FROM WHILE ON HOLIDAY.
THE INDIAN GIRL AT THE MANUKAU SUPER CENTER STORE LOOKED AT US AND WITHOUT EVEN CHECKING WHATVWE WERE RETURNING SAYS "NO YOUR WARRANTY DOESNT COVER THAT DAMAGE" - SHE DIDNT EVEN OPEN THE CASE TO LOOK AT THE DAMAGE? THEN SHE ASKED IF WE PURCHASED THE HEADPHONES ON MARKET PLACE??! Are you fricken kidding me? With all receipts and within the first 12 months of purchase, with a 3yr warranty ontop of that also, absolutely disgusting service, DO NOT SHOP AT THE MANUKAU SUPER CENTER NOEL LEEMINGS YOU WILL REGRET IT!!”
