Noel Leeming Reviews

Name: Noel Leeming
Rating: 1.75

1.8 Rating 184 Reviews

18 %

of reviewers recommend Noel Leeming

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1.8

Based on 184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Noel Leeming 1 star review on 22nd April 2023

Anonymous

Noel Leeming 5 star review on 16th November 2022

Pottz

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service from the Lyall Bay store in Wellington. Purchased a HP Chromebook in January for my son and after 4 months the laptop would not turn on. I took it along to the store and they sent it off to HP to be looked at. I received the laptop back after 2.5 weeks and when receiving it back, realised there were new faults due to the repair that had been carried out. I have no trust in this laptop now and have requested a replacement or a refund but the store have insisted over and over again that I have to wait to hear from the HP service centre to find out what the fault is. It has now been another two weeks of waiting. So four weeks of not having a laptop for my son’s school days and the laptop was only 4 months old! Super frustrating at the passive service and response from the store manager and it seems crazy that Noel Leeming are happy with the service provided by HP! Will never buy anything else from NL ever again”

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Posted 14 hours ago

“No one is ever ready to serve you, staff have a terrible attitude. Go to Harvey Norman Whangarei, you get much better service”

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Posted 1 week ago

“Came to Manukau super center Noel leaming one of the staff was very rude way of talking not much helpful. Please teach them how to handle customer services which is very important part of customer service.”

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Posted 3 weeks ago

“I bought an HP Envy Move 24 inch All-in-One Portable PC a week ago. The wireless key board keeps disconnecting from the computer (happens about one time per day). The only fix is to restart the computer. I talked to Noel Leeming customer care, they just told me to take the product instore, which will probably not help me with a sporadic problem, and they said I should call the store before I visit. I have called the store three times and they don't answer. Customer care also gave me the number for tech support. I have called them, but they do not answer either. The company would not take my number to get a support person to call me back. I feel like I have to do all of the running around for a problem they would be responsible for as they sold the product. Would suggest you buy your products from another retail outlet with better support.”

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Posted 3 weeks ago

“Noel Leeming Manukau Poor customer service. They make a mistake & then put the blame back onto you the customer. Doesn't cost anything to give good customer service.”

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Posted 1 month ago

“Noel Lemming Northlands Christchurch extremely poor customer service and very rude staff. We went to Riccarton and they were the total opposite. If Northlands wants any customers they need to change their attitude fast. I am also a VIP Customer.”

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Posted 1 month ago

“Manger in the Whangarei branch,is definitely not great at his job, needs training on customer service.”

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Posted 1 month ago

“Went to Riccarton Noel Leeming to get my phone repaired because I had product warranty. When I bought the phone they told me that the excess fee was $100 then when I go there they are telling me the excess fee is $200. Anyways gave them my phone on Thursday then they told me the fastest I would get it by would back was the next day and the latest would be Monday. It's currently been a week still no phone.”

Helpful Report

Posted 1 month ago

“Subject: Poor Customer Service and Misleading Sales Information Dear Noel Leeming Customer Service Team, I am writing to express my disappointment and frustration with the customer service I received from your team. On [22/02/2025], I purchased a phone from your store, primarily due to the $300 cashback offer on my Gem Visa card account. However, the sales representative failed to explain the terms and conditions of the offer clearly. When I contacted your customer service team to inquire about the cashback, I was met with an unhelpful and impolite response from a representative with an Indian accent.Also it was a lady( did not said the name correctly )date of call 24/02/2025 @ call time 1618 hrs The representative claimed that the information was available on the website, implying that I was responsible for not reading the fine print. I feel misled and deceived by the sales representative's initial statement. I request that you investigate this matter and take necessary steps to ensure that your sales lady provides accurate and transparent information to customers. I also expect a more satisfactory response from your customer service team. Order details: - Date of purchase: 22/02/2025 - Product: I phone 16 pro max - Store location: Northlink papanui”

Helpful Report

Posted 3 months ago

“Have spent whole week trying to speak to a person. Automated phone responses are a waste of time. Emails not answered either, except by the equivalent to an automated phone response. Have enjoyed great service over the years not so now. They take your money then don't want to know you. No more will I shop there after I get this current product which is under warranty sorted. No wonder stores are closing or not doimuch trade. Deliver what you promise and educate your staff. Sort out your communication abilities.”

Helpful Report

Posted 3 months ago

“Bought new first time top load Samsung wash machine from Noel Leeming, September 2024. Had 2 incidents with hairclips getting through to jam water pump. Maintenance/warranty repair guy took 2 weeks to unblock. I have 4 females that use clips, so wondering why there is no filter for foreign matter entering system. Coins also mistakenly left in pockets. Our original side loader had access point to pump for easy maintenance. Bob”

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Posted 3 months ago

“STAY CLEAR... unethical and very bad customer service.”

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Posted 4 months ago

“I would give zero stars if I could. I bought a $3000 laptop even paid extra for a 3yr warranty, which I'm glad I did. Anyway, within a year I had to take it in for repairs, second time of repair, it has been a whole month and still no laptop, can't get refund unless it breaks down a 3rd time which I don't understand. Why is it a person spends thousands of dollars on a product and has warranty, but you cannot not get a refund unless it happens 3 times? Ridiculous! Alot of money spent!!!! We want our laptop fixed or a new one or refund!!!!!!!! Will not shop at Noel leeming again!!! Terrible!!!!”

Helpful Report

Posted 5 months ago

“Bought a coffee machine. Had a problem. Been away 3 times now. It's been 7 weeks and 5 trips into the store. Was damaged twice while being repaired. Manager is rude and has extremely poor customer service. Apparently he's very busy with meetings etc. Don't bother trying to phone. Waste of time. Have shopped at Noel Leeming in Dunedin for years, never again. Strongly advise people to shop elsewhere. If I ever get my machine back it will be the last time I set foot in the store.”

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Posted 7 months ago

“I am extremely disappointed with Noel Leeming's inflexible policy on gift certificates. Recently, I tried to use a gift certificate that had expired, unbeknown to me. The lack of a date of purchase on the voucher was an oversight on the seller's part - if I had known the purchase date, I would have noted the expiry date and used the card before that date. The gift certificate was for a significant amount, and I was looking forward to using it to buy a heater. Unfortunately, Noel Leeming refused to budge, citing their strict policy on expired gift vouchers, even though the money was already paid to the company and the PIN number had not been exposed. In contrast, Poppy's book shop and Harvey Norman have accepted expired gift certificates from me before because the PIN numbers were undisturbed on their gift cards, demonstrating a more customer-centric approach. I don’t think it is unreasonable to expect retailers to have a more flexible approach to handling gift certificates when the money has already been paid to the company and the PIN numbers are undisturbed as this clearly indicates they haven't been used. Noel Leeming's rigid stance has lost them a customer - I'll be taking my business elsewhere in the future.”

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Posted 11 months ago

“Noel Leeming Timaru last 3 times I've been there no help from staff. This time I had 2 of them looking at me and acknowledged for help but nothing. No longer shopping here even though they are cheaper than Harvey Norman, Harvey's will match there price and with wonderful help too.”

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Posted 11 months ago

“If there was a zero, I'd put that as an option for Noel Leeming Botany customer service. Less than pleasant has been my experience to date. Every time I decide to go click and collect, I'm reminded once again why I don't shop there if possible.”

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Posted 11 months ago

“Awful experience, parts missing so cant use and so far numerous attempts to sort out with Hastings branch have been unsuccessful, the staff promise to resolve then never get back to me, I see a history of bad reviews, will buy somewhere else next time. Disappointing”

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Posted 1 year ago

“Doesnt even deserve 1 star. used my $650 samasung sound bar 4 times and it broke. called up qt store on day 13, sales rep told me to bring it into store. took it in on day 15. told i was out of the 14 day policy. unit sent away for repairs. told it will be 40 working days to have a repaired item back. lost faith in product and retailer. i wont be back and will be telling everyone i know about this experience. i know alot of people. shocking customer service. i dont want a dud back. i want my money back!!!”

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Posted 1 year ago

“Terrible customer service”

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Posted 1 year ago

Noel Leeming is rated 1.8 based on 184 reviews