Noel Leeming Reviews

Name: Noel Leeming
Rating: 1.81

1.8 Rating 200 Reviews

19 %

of reviewers recommend Noel Leeming

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1.8

Based on 200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Noel Leeming 1 star review on 22nd April 2023

Anonymous

Noel Leeming 5 star review on 16th November 2022

Pottz

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NOEL LEEMINGS MANUKAU SUPER CENTER!! DO NOT SHOP HERE WHANAU, DISGUSTING SERVICE, WHEN YOU RETURN PRODUCTS ON WARRANTY THEY RACIALLY PROFILE, I HAD TO TAKE MY GOODS BACK TO THE NORTHLAND STORE WE PURCHASED FROM WHILE ON HOLIDAY. THE INDIAN GIRL AT THE MANUKAU SUPER CENTER STORE LOOKED AT US AND WITHOUT EVEN CHECKING WHATVWE WERE RETURNING SAYS "NO YOUR WARRANTY DOESNT COVER THAT DAMAGE" - SHE DIDNT EVEN OPEN THE CASE TO LOOK AT THE DAMAGE? THEN SHE ASKED IF WE PURCHASED THE HEADPHONES ON MARKET PLACE??! Are you fricken kidding me? With all receipts and within the first 12 months of purchase, with a 3yr warranty ontop of that also, absolutely disgusting service, DO NOT SHOP AT THE MANUKAU SUPER CENTER NOEL LEEMINGS YOU WILL REGRET IT!!”

Helpful Report

Posted 1 week ago

“The man Nick who tries to advise on computer issues is useless. Needs to update and keep up with the changes. A refresh cause would help his situation. Please note I have a lot of money here.”

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Posted 1 week ago

“Bought Apple Air Pods and the 3 year product replacement warranty. The left air pod started to crackle and wouldn't charge, but unfortunately this was 3 years and 2 weeks after I purchased it. Tried to make a claim and was told "We won't replace them". So, now I will purchase replacements from somewhere else and I will never buy from Noel Leeming again.”

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Posted 2 weeks ago

“Diana at Noel Leeming Sylvia Park does not knows how to interact with customers Very poor customer service.. needs to learn empathy …very rude”

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Posted 2 weeks ago

“Customer service at Palmerston North store was terrible. Stood for at least 15min looking at security cameras with sales people walking past and not a word spoken . I found the same Cameras ($1500 worth) at JB hifi so I went there and the customer service was fantastic so I bought them.”

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Posted 1 month ago

“My cellphone had been cutting out. Noel leeming booked me in next day. Not letting me know he was sick I went in and instead got a very rude young person telling me it was my fault it wasn't working and to find out I would have to pay. Just very rude condescending. I am 71 years and feel sad that this is our new treatment from rude kids.!!!!”

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Posted 3 months ago

“A couple of weeks ago me and my family went into Riccarton mall to buy a new electric jug .we went to the shelf were they displayed .but there wasn’t any there my brother said that there was a box already opened so I proceeded to have a look.at that a guy called Kyle came over snatched the box out of my hands and said you do not open boxes.I said it was already opened he said that there was a demo jug on the shelf we told him that there wasn’t one .so I said you owe us an apology he said that won’t be happening.my said we won’t be coming back to this store we will go elsewhere he said to me you do that old man . I tried to see the manager but he was never there. I spoke with a junior manager and he said that we don’t mind if people open up boxes and that he would pass on our concerns we have never heard back .thanks for your time”

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Posted 3 months ago

“So im in town and get text to say delivery is about to be made to my house. No phone call to check if this is convenient and someone will be home. No luck getting anyone at noel leaming to answer phone. Not impressed.”

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Posted 3 months ago

“Terrible customer service from the Lyall Bay store in Wellington. Purchased a HP Chromebook in January for my son and after 4 months the laptop would not turn on. I took it along to the store and they sent it off to HP to be looked at. I received the laptop back after 2.5 weeks and when receiving it back, realised there were new faults due to the repair that had been carried out. I have no trust in this laptop now and have requested a replacement or a refund but the store have insisted over and over again that I have to wait to hear from the HP service centre to find out what the fault is. It has now been another two weeks of waiting. So four weeks of not having a laptop for my son’s school days and the laptop was only 4 months old! Super frustrating at the passive service and response from the store manager and it seems crazy that Noel Leeming are happy with the service provided by HP! Will never buy anything else from NL ever again”

Helpful Report

Posted 4 months ago

“No one is ever ready to serve you, staff have a terrible attitude. Go to Harvey Norman Whangarei, you get much better service”

Helpful Report

Posted 5 months ago

“Came to Manukau super center Noel leaming one of the staff was very rude way of talking not much helpful. Please teach them how to handle customer services which is very important part of customer service.”

Helpful Report

Posted 5 months ago

“I bought an HP Envy Move 24 inch All-in-One Portable PC a week ago. The wireless key board keeps disconnecting from the computer (happens about one time per day). The only fix is to restart the computer. I talked to Noel Leeming customer care, they just told me to take the product instore, which will probably not help me with a sporadic problem, and they said I should call the store before I visit. I have called the store three times and they don't answer. Customer care also gave me the number for tech support. I have called them, but they do not answer either. The company would not take my number to get a support person to call me back. I feel like I have to do all of the running around for a problem they would be responsible for as they sold the product. Would suggest you buy your products from another retail outlet with better support.”

Helpful Report

Posted 5 months ago

“Noel Leeming Manukau Poor customer service. They make a mistake & then put the blame back onto you the customer. Doesn't cost anything to give good customer service.”

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Posted 6 months ago

“Noel Lemming Northlands Christchurch extremely poor customer service and very rude staff. We went to Riccarton and they were the total opposite. If Northlands wants any customers they need to change their attitude fast. I am also a VIP Customer.”

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Posted 6 months ago

“Manger in the Whangarei branch,is definitely not great at his job, needs training on customer service.”

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Posted 6 months ago

“Went to Riccarton Noel Leeming to get my phone repaired because I had product warranty. When I bought the phone they told me that the excess fee was $100 then when I go there they are telling me the excess fee is $200. Anyways gave them my phone on Thursday then they told me the fastest I would get it by would back was the next day and the latest would be Monday. It's currently been a week still no phone.”

Helpful Report

Posted 6 months ago

“Subject: Poor Customer Service and Misleading Sales Information Dear Noel Leeming Customer Service Team, I am writing to express my disappointment and frustration with the customer service I received from your team. On [22/02/2025], I purchased a phone from your store, primarily due to the $300 cashback offer on my Gem Visa card account. However, the sales representative failed to explain the terms and conditions of the offer clearly. When I contacted your customer service team to inquire about the cashback, I was met with an unhelpful and impolite response from a representative with an Indian accent.Also it was a lady( did not said the name correctly )date of call 24/02/2025 @ call time 1618 hrs The representative claimed that the information was available on the website, implying that I was responsible for not reading the fine print. I feel misled and deceived by the sales representative's initial statement. I request that you investigate this matter and take necessary steps to ensure that your sales lady provides accurate and transparent information to customers. I also expect a more satisfactory response from your customer service team. Order details: - Date of purchase: 22/02/2025 - Product: I phone 16 pro max - Store location: Northlink papanui”

Helpful Report

Posted 8 months ago

“Have spent whole week trying to speak to a person. Automated phone responses are a waste of time. Emails not answered either, except by the equivalent to an automated phone response. Have enjoyed great service over the years not so now. They take your money then don't want to know you. No more will I shop there after I get this current product which is under warranty sorted. No wonder stores are closing or not doimuch trade. Deliver what you promise and educate your staff. Sort out your communication abilities.”

Helpful Report

Posted 8 months ago

“Bought new first time top load Samsung wash machine from Noel Leeming, September 2024. Had 2 incidents with hairclips getting through to jam water pump. Maintenance/warranty repair guy took 2 weeks to unblock. I have 4 females that use clips, so wondering why there is no filter for foreign matter entering system. Coins also mistakenly left in pockets. Our original side loader had access point to pump for easy maintenance. Bob”

Helpful Report

Posted 8 months ago

“STAY CLEAR... unethical and very bad customer service.”

Helpful Report

Posted 9 months ago

Noel Leeming is rated 1.8 based on 200 reviews