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Noel Leeming Reviews

1.6 Rating 154 Reviews

15 %

of reviewers recommend Noel Leeming

Company Reviews

1.6

Based on 154 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Noel Leeming 1 star review on 22nd April 2023

Noel Leeming 1 star review on 22nd April 2023

Noel Leeming 5 star review on 16th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Richmond Branch Not enough staff!! I took a laptop back to be repaired and on that first occasion the shop was very busy but clearly not enough staff working. I have been back to the store on 6 occasions to pick up my laptop and on all occasions again not enough staff working. I called through to the 0800 number yesterday to ask if I could talk to someone and arrange a time to come collect however the lady on the phone was incredibly rude and so unhelpful. She clearly didn't have a clue about customer service and shouldn't be in that type of role. Also, out of the blue on Friday I received an email saying that my claim had been declined. I was called a few weeks ago confirming that my laptop was ready to pick up so very confused why I received such an email. Seriously your Richmond Store is understaffed. The staff I have dealt with there are great and good at their job!! Come on Noel Leeming get more staff!!!”

Posted 1 year ago

“Got a coffee machine from Noel Leeming, it had intermittent fault and didn't work properly. Had to bring it back for repairing 3 times. Bought is for a year, but it was sitting with repairing for about 3 months in total. Showed fault video to Noel Leeming employee every time, but the coffee machine never got fixed. The same issue kept happening over and over. Most ridiculous things was happening at the 3rd time repairing. Uploaded the video for them to easy locating the fault. Was asking for a replacement or refund, because of same issue kept happening. Staff said it needed repairer to have a look first. Then, nothing happened then. No Noel Leeming staff contacted back for a solution. Had to call them 3 times, then one staff called back after 3 weeks and said "sorry, we lost your video and repairer couldn't find the fault, could you send it again". After sent back the video one more time, nothing happened for another 2 weeks......Does 'Noel Leeming' really care about customer? Or does 'Noel Leeming' really know how to fix the issue? Quite frustrated as a loyal customer.”

Posted 1 year ago

“Great when ur spending, but NO after sales service. Asked then to send my coffee machine for in warranty repairs, which should take 2 weeks. Coffee machine sat in a box in the store for 3 weeks! 5 weeks later they still aren't sure where my coffee machine is. 🙄🤬”

Posted 1 year ago

“THE REVIEWS HERE SAY IT ALL, NO accountability, tech team service appalling tv set up incorrectly- Deccos set up incorrectly. They advertise a fridge online they didn't have stock. I was looking at the picture online when the call center said I must have the wrong shop as they didn't stock that fridge and hung up, they have been warned by the commerce commission they continue to do this when I went into the Manukau store to purchase a dehumidifier that was advertised to be told there was no stock. James and Stu take ownership. Stu you had this information way back you failed to mention this on both of your calls. Guess that sums it up.”

Posted 1 year ago

“I order 2 iphone 14 plus on 15 september from St lukes auckland store where a new girl apeksha verpromised the iphone would be here in 2 weeks . now telling us on 24 september they said 6 weeks not 2 weeks and miss quoting us , we have a flight to catch and we ordered two phones. manager's response was flat and no accountability for the new staff giving wrong info to clients , and just said i will call the buyer but i cant promise. you can take the refund . the worst customer service ever. no accountability, no going out of way to making things right for the customer , we never wanted this stress before our travel. Thanks but no thanks noel leeming”

Posted 1 year ago

“Thank you for contacting The Noel Leeming Customer Care Team We have received your email and aim to respond within 24-48 hours.... Haa! What a joke!! Thats a good one NL, you guys are natural Clowns!”

Posted 1 year ago

“Just avoid Noel Leeming. Even if it means travelling further or paying more. Their strapline "Always happy to help" is marketing fluff. They only exist to fleece customers. My last (and final) purchase at Noel Leeming has resulted in 3 separate issues that are unresolved. 1. Purchase. Sales Rep at the Royal Oak store blatantly lied to my face. He stated that the delivery team operated after hours. I double checked, "after dinner at 8pm?" And he replied "of course". Delivery team only operate business hours. Their delivery driver then rang to arrange a time during the day, which wasn't suitable. When I stated what I was told instore, the poor guy replied "the sales guys are always doing this". 2. Delivery. When we finally got delivery, the installers scratched our front porch by dragging the hand trolley lying down (rather than on its wheels). I have cctv footage of this carelessness. Then, after they left, we noticed they gouged our polished wooden floor, presumably by dragging the washing machine across the floor, rather than using "sliding discs" for the machine's feet. And finally, when using the machine, they didn't connect the wastewater pipe well enough, causing leakage. And to top it off, the machine only takes cold water. The installer did not warn us, and didn't put a cap on the hot water outlet, so when we used the sink, hot water gushed on to the floor! They just DON'T CARE! 3. Complaints. Firstly I called the call centre. Got a friendly and attentive lady who was very sympathetic and apologetic. She said she'd escalate to the regional manager who'd she'd have call me. It never occurred. A week later I went into the Royal Oak shop and spoke with the manager. Thankfully the sales rep was away, as I would have given him a serve! The store manager stated she was deputusing and would escalate. Took my details. Even stated that the gouged wooden floor could be dealt with by their insurance. Since then, nothing. Today I have called the call centre again, with the hope of being put through to management at Head Office. I'm still waiting for my call to be answered. I've typed this review while on hold for (now) 43 mins. I'm getting sick of hearing the automated message "one of our helpful team members will be with you shortly". I will never, ever patronise Noel Leeming again. I promise. Their complete lack of care, respect and honesty is alarming; especially for a large NZ company. And I feel they've shown a total lack of customer empathy and care towards me. My experience is obviously reflective of endemic issues within the company. I wish them well, but I guess they'll soon wonder why their sales are going to competitors. Can't say I didn't try to warn them.”

Posted 1 year ago

“The worst customer service I have ever experienced. They need to return direct phone contact to the stores. My local store has people standing around doing nothing meanwhile you can never reach them by phone. I have vowed to never shop there again. My story is a long saga of disappointment. My path to having a warranty honoured was long. A blaming game between Noel Leeming and Samsung is something a customer should not be caught up in or delayed in their warranty claim.”

Posted 1 year ago

“Went to the New Lunn ave store. Was greeted very quickly by staff. But when I explained why I was there for customer service help and not a new purchase. The staff melted away. There was only one competent female staff member who was able to work the complicated request system to do what I needed. It was very strange all the other team members I met were male and I got the distinct impression they were all work shy. Dumping the difficult unwanted tasks on the one woman while they got credit/commission for any sales they were making.”

Posted 1 year ago

“Below standard customer service for online shopping. Would not recommend”

Posted 1 year ago

“Noel Leeming has the worst customer service ever. I have bought a fridge (Haier) online. After 4 days of no other follow up, I have contacted Mitch online and he said that he will find out for me more details about my order and get back to me within 24-48 hours. After a day he send me an email and inform me that my order is with the supplier and once it’s in Sylvia Park for pick up I will receive an email with update and if I am still waiting for my order???? Next day I visited Sylvia Park branch and tried to get some more info from them but they told me to contact online people. They won’t communicate with their own people. 🤦🏻‍♀️ Seriously!!! I would understand if they are very busy with other customers, but they just talk between each other and doing nothing! Well, then I contacted Mitch via email again if he found out from their supplier when they are gonna get restock of my fridge. But he again told me … ” I am not able to give you ETA on your product, once it’s in the store for collecting you receive an update via email”. So the following day I have contacted the supplier (Haier) and asked them about their stock and they were able to give me an update on their current stock and when it’s the next one on my product and if I can tell my retailer to get in touch with them. It took me literally 2 minutes on the supplier online chat to get this information. After informing Noel Leeming customer service what I have found out from the supplier and if they can get in touch with them. Haha, no answer to my email anymore but yay my fridge was ready for collection 3 hours later 🤦🏻‍♀️😂 What a miracle 😂 Honestly, I just wanted to know when they are restocking their warehouse from the supplier and I was expecting they will find out the details for me. Not that I, as their customer, had to find the details on my own and give NL the push to finally contact the supplier as well 🤦🏻‍♀️ that is very disappointing customer service!!!”

Posted 1 year ago

“Noel leeming Tech services. Been out around 5 times Norman the training on your staff is appalling. Every call and home call out has resulted in more issues James not answering calls or texts doesn't resolve incompetent staff. When you muck up FIX it The reviews here say it all. Step up general area manager and take responsibility Mr D.”

Posted 1 year ago

“Wow. Upon reading all of the other reviews I am not surprised. Noel Leeming customer service is absolutely below par. I bought a dryer over a year ago. I paid extra for delivery and installation. They didn't instal it properly (wrong ventilation system). I have been trying to rectify this for OVER a year. Meanwhile, my house is getting all of the condensation and heat from the dryer INTO my house. Mould. Mildew. I have emailed every month for a year. I have rung. I have visited the store. Today was the grand finale of customer service fails. I went in to the store (again) and was told that the manager - Moorhouse Ave, Christchurch, Daniel Rawiri (who I had been emailing) was in store. So I waited to talk to him. For over 25 minutes. As he saw me waiting and he chatted to a customer about her security system. Whilst not only ignoring me but 2 other people waiting to BUY things (one was just a cord!). This manager was at the TILL. He was the only person at the till. The guy behind us gave up and put his cord back. The women in front of us was huffing and sighing and rolling her eyes. We gave up. How on earth do you not go "sorry, for the wait, I see you, I'll be with you in a minute" or ANYTHING to acknowledge that he sees you. We are beyond frustrated by the poor service. Will NOT be buying from Noel Leeming again.”

Posted 1 year ago

“very bad custmer service, blames everything on you and i don't even want to get started at how they couldn't return my phone, never coming to noel leeming ever again.”

Posted 1 year ago

“Sales staff are selling products they have no knowledge about . Bought a fridge with false advertisement on it . Your staff need to be educated on what they selling because they clearly dont have a clue. I will never shop here again”

Posted 2 years ago

“Tired of ordering from these guys, hearing nothing for two weeks and then finding out its been sitting in store but no one bothered to let me know. Twice in a row.”

Posted 2 years ago

“Went to Sylvia Park branch. Looked up for some customer service and got some help immediately. Unfortunately they didn't have in stock the phone that I wanted so they directed me to St Lukes. Tried calling them multiple times to reserve the phone while I made my way to the store. Nobody picked up. Went to St Lukes branch, stood by the phones looking and waving my hands for some help. No customer service. Looked around and saw multiple customers standing and wanting some help. No customer service. All employees standing behind the counter walking in and out of the staff only office. Finally got some help from what I assume is some high school student. Got some mumbles, looking at the ground, no manners, even scanned the wrong barcode. He wonders to the back to find the phone, gets it then waves me over to the counter. Doesn't even bother to try sell me the warranty extensions. The worst customer service I have ever experienced. Will be avoiding that branch forever.”

Posted 2 years ago

“money was removed from my bank account - the name on the statement wasNoel Leeming - they got in when i used my card at a WAWA gas station in parsippany nj - I contacted them - a customer care specialist gian emailed me back with a confirmation number and told me to call my bank - that was nice - it earned a star”

Posted 2 years ago

“No star awarded - it is ironic that there is difficulty even at the review level. When i read this I cannot fathom how only 10% of clients offer anything deemed 'ok' and they are still in business. There needs to be some intervention from policymakers to sort this out. It appears these reviews create NIL impact toward change.”

Posted 2 years ago

“Returned a laptop for repair under guarantee. It has been 6 weeks no one has contacted me. I have tried to get an update with no luck. Nobody at Noel Lemming had an idea were the lap top was. They gave me the repair companies number for me to follow it up . Never never again will I purchase anything from them again. Palmerston North”

Posted 2 years ago

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Noel Leeming is rated 1.6 based on 154 reviews