Noel Leeming Reviews

Name: Noel Leeming
Rating: 1.74

1.7 Rating 187 Reviews

18 %

of reviewers recommend Noel Leeming

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1.7

Based on 187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Noel Leeming 1 star review on 22nd April 2023

Anonymous

Noel Leeming 5 star review on 16th November 2022

Pottz

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a smart phone from Noel Leeming, it costed $2299, its less then a year the screen went black. Since I live in overseas it cerated a hassle for me to drive far twice to Samsung store here but they asked me to pay a big amount, though the phone is under warranty. I had to contact back NZ team, and send phone to someone there to take it to the store for assessment. They charge higher price for phones, product not reliable and put back all postage cost to customer on top of price. I won't have a phone to use and can't retrieve my data. Its very upsetting and frustrating, worst experience ever. I asked for my refund because if they fix the phone no guarantee how long will it last. If it goes wrong again, I will have to pay the return postage cost. Which means the smart phone will be around $3K calculating all the costs. I wasted so much of my time and money. I asked for my full refund but they don't guarantee, Noel Leeming just want to put all the cost to customers regardless charging higher price. I don't recommend to anyone.”

Helpful Report

Posted 4 years ago

“Still waiting on my refund. After a number of calls and emails this issue has not been resolved. Worst customer experience ever. Highly NOT recommend dealing with this store. Rip you off then offer lip service with a smile. If this issue is not resolved by tomorrow I will be writing to the Commerce Commission”

Helpful Report

Posted 4 years ago

“Pathetic after sales service. Complained over a month ago about issue with oven. Haven't heard back. Just disgusting.”

Helpful Report

Posted 4 years ago

“Been waiting 4.5 months for them to order me a fridge and all I get is excuses for it not arriving when it is sitting in Auckland and staff not doing anything to sort the problem out”

Helpful Report

Posted 4 years ago

“i worked at the defunct bond and bond now noel leeming. I was bullied by a senior indian sales person PP at Lower Hutt for three years along with the Manager JW who drove me to the point of suicide. This same company has being helping youth line but didn't mention me to them through sponsership. Total hypocrisy. The Manager would put through a fake charge account on Sunday to get his weekly bonus if close to target using PP or a student then credit it under his managers card committing fraud.”

Helpful Report

Posted 4 years ago

“I was looking for a TV to get TVNZ ON DEMAND at noel leaming and I specificly asked if it could get it and the salesman said it would ,little did I know he was telling me blatent lies the TV can't get it at all, going back to noel leaming was not very helpfull at all they are not prepared to accept that it was sold to me under false pretences , apart from the consumers garantee act I am not sure what I can do apart from charging them with fraud”

Helpful Report

Posted 4 years ago

“Text support is rubbish. Do not waste your money”

Helpful Report

Posted 4 years ago

“Worst retail experience of my life. Told a bunch of lies by customer services. Only helpful information was from Swikar at Whangarei shop. Very knowlegable and helpful person. Took weeks to get a fridge we ordered online and was told we would have in a week. I wonder how a business can survive on such poor communication and service. Never again.”

Helpful Report

Posted 4 years ago

“Purchased a fridge after price matching to a retailer that had stock ready to deliver - big mistake. Salesman Joseph S at the Dunedin store told us he checked and NL had stock in Auckland d and with manufacturer so could deliver in 2-4 days. 3 weeks later after no delivery the store tells us they have no stock in the country - meaning the salesman outright lied to us. Super unhappy at being lied to - we may have still bought locally knowing there will be a delay, but the rest of our kitchen reno budget will not be going to NL I am afraid. You may have sneakily locked the sale of a fridge but just lost 10's of thousands in future purchasing.”

Helpful Report

Posted 4 years ago

“Wouldn’t give any stars if I had a choice. Wanted to purchase a $500 tv and they wanted to charge me a $130 set up fee and $50 to take the old tv away. What a rip off. Rude staff, won’t be shopping here again. Plenty of other retailers around.”

Helpful Report

Posted 4 years ago

“Bought a Navman GPS with a built in dashcam, It was faulty, Noel leeming refused to do anything saying the GPS was fine, Navman has also refused to do anything, I may as well have just burnt $250, Mind you this is not the first time I have been stung by NL I bought a $900 video camera a few years back and when it died a few months later NL again refused to do anything, It got quite heated in which Canon NZ got involved and gave me a new camera valued at half the price to shut me up, Noel Leeming You Suck arse.”

Helpful Report

Posted 4 years ago

“Still waiting for $ 2000.00 worth of goods I paid for 2.5 weeks ago”

Helpful Report

Posted 4 years ago

“First, it was a long wait just to get a sales person to assist me. I'd already decided which smartphone I wanted. The sales person was polite but tried to get me to pay for "extras" I did NOT want or need, like a warranty and set-up fee. The sales person claimed that the Consumer Guarantees Act doesn't cover phone batteries "because they are consumables". (This is just not true.) I also wanted a screen protector and the sales person told me I should pay an extra $10 for a staff member to fit the screen protector because, if I did it, I would probably damage the phone. It was so insulting that I told the sales person not to insult me (response, "I'm sorry if it seems that way"!) and walked out without buying anything. I am not going near Noel Leeming again. Not an isolated experience - another sales person had told me the set-up fee for a smartphone was $100 - but it's actually $49.99!”

Helpful Report

Posted 4 years ago

“Too many to enumerate - firstly my C/Card was not accepted - never failed b4. Third try and help from bank got that done. Then no delivery date given - after 14 days but phoned (don't!) to eventually get delivery company which has no tracking system. Rang delivery company - coming today (120k's) new TV - Sadly I had paid for a dishwasher - my TV! was arriving today until I told them and N L (useless) I bought a d/washer. No tracking system with this freight company (based in China) - what's wrong with NZ freighters - had I not made that enquire I would be receiving a new TV sometime today - just absolute inefficiency, incompetence and vague online help. NEVER AGAIN! Yeah and I will happily put my name not like most cowards writing here!”

Helpful Report

Posted 4 years ago

“I will never shop in Noel Leeming Pukekohe again. Manager called me a LIAR well actually shouted it across the shop. Tried to return an item that my husband bought after a staff member said the product was the same spec as my previous item. Got it home and no it wasn't . The Manager said my husband did not speak to anyone in the store. But was able to tell me that my last product was discontinued. So who is the Liar.”

Helpful Report

Posted 4 years ago

“Got an oven worth $2000. Stop working in two months repair came and said got lot of issues need to replace some parts.. had long wait and finely got money back and got another oven from them but charged for delivery charge twice even they agreed the first one was a faulty oven.. first oven got delivered after 12 days from lalbay store ( they told delivery in three working days ) second time I explained my situation so they said will call the next day morning to inform the delivery time after 5 days still no call loose hope went to harvey norman brought a cooking plate and a slow cooker .. Spend lot of money in the past but not any more. Suggest go away from them customer service is so poor”

Helpful Report

Posted 4 years ago

“Ordered product online, it was not sent out. Three follow ups and 4 weeks later, was assured it would be sent the next day. Two follow ups and 3 weeks later it had not been sent. This incompetence is appalling”

Helpful Report

Posted 5 years ago

“Terrible experience”

Helpful Report

Posted 5 years ago

“bought a dishwasher, it took 3 weeks to recieve. they turned up to install ripped my dishwasher out (working fine, but due to be replaced) then found the new one was not working, tried to reinstall my dishwasher without sucess then waited a week to deliver replacement unit. various emails and phone calls sent to be told wait 24-48 hours for a return phone call or email. still not recieved. dont buy from this company they dont care”

Helpful Report

Posted 5 years ago

“Bought a laptop which apon starting I discovered had already been used and registered to someone else. I also found that the memory card slot was not functioning and the latch on the battery cover had been glued shut! When I returned it 3 days later and demanded a replacement I was told it would have to be sent for assement and repair. I'd have to wait 2 or 3 weeks. Never again Mr Leeming.”

Helpful Report

Posted 5 years ago

Noel Leeming is rated 1.7 based on 187 reviews