“i worked at the defunct bond and bond now noel leeming. I was bullied by a senior indian sales person PP at Lower Hutt for three years along with the Manager JW who drove me to the point of suicide. This same company has being helping youth line but didn't mention me to them through sponsership. Total hypocrisy. The Manager would put through a fake charge account on Sunday to get his weekly bonus if close to target using PP or a student then credit it under his managers card committing fraud.”
“I was looking for a TV to get TVNZ ON DEMAND at noel leaming and I specificly asked if it could get it and the salesman said it would ,little did I know he was telling me blatent lies the TV can't get it at all, going back to noel leaming was not very helpfull at all they are not prepared to accept that it was sold to me under false pretences , apart from the consumers garantee act I am not sure what I can do apart from charging them with fraud”
“Worst retail experience of my life.
Told a bunch of lies by customer services. Only helpful information was from Swikar at Whangarei shop. Very knowlegable and helpful person.
Took weeks to get a fridge we ordered online and was told we would have in a week. I wonder how a business can survive on such poor communication and service. Never again.”
“Purchased a fridge after price matching to a retailer that had stock ready to deliver - big mistake. Salesman Joseph S at the Dunedin store told us he checked and NL had stock in Auckland d and with manufacturer so could deliver in 2-4 days.
3 weeks later after no delivery the store tells us they have no stock in the country - meaning the salesman outright lied to us.
Super unhappy at being lied to - we may have still bought locally knowing there will be a delay, but the rest of our kitchen reno budget will not be going to NL I am afraid. You may have sneakily locked the sale of a fridge but just lost 10's of thousands in future purchasing.”
“Wouldn’t give any stars if I had a choice. Wanted to purchase a $500 tv and they wanted to charge me a $130 set up fee and $50 to take the old tv away. What a rip off. Rude staff, won’t be shopping here again. Plenty of other retailers around.”
“Bought a Navman GPS with a built in dashcam, It was faulty, Noel leeming refused to do anything saying the GPS was fine, Navman has also refused to do anything, I may as well have just burnt $250, Mind you this is not the first time I have been stung by NL I bought a $900 video camera a few years back and when it died a few months later NL again refused to do anything, It got quite heated in which Canon NZ got involved and gave me a new camera valued at half the price to shut me up, Noel Leeming You Suck arse.”
“First, it was a long wait just to get a sales person to assist me. I'd already decided which smartphone I wanted. The sales person was polite but tried to get me to pay for "extras" I did NOT want or need, like a warranty and set-up fee. The sales person claimed that the Consumer Guarantees Act doesn't cover phone batteries "because they are consumables". (This is just not true.) I also wanted a screen protector and the sales person told me I should pay an extra $10 for a staff member to fit the screen protector because, if I did it, I would probably damage the phone. It was so insulting that I told the sales person not to insult me (response, "I'm sorry if it seems that way"!) and walked out without buying anything. I am not going near Noel Leeming again. Not an isolated experience - another sales person had told me the set-up fee for a smartphone was $100 - but it's actually $49.99!”
“Too many to enumerate - firstly my C/Card was not accepted - never failed b4. Third try and help from bank got that done. Then no delivery date given - after 14 days but phoned (don't!) to eventually get delivery company which has no tracking system. Rang delivery company - coming today (120k's) new TV - Sadly I had paid for a dishwasher - my TV! was arriving today until I told them and N L (useless) I bought a d/washer. No tracking system with this freight company (based in China) - what's wrong with NZ freighters - had I not made that enquire I would be receiving a new TV sometime today - just absolute inefficiency, incompetence and vague online help. NEVER AGAIN! Yeah and I will happily put my name not like most cowards writing here!”
“I will never shop in Noel Leeming Pukekohe again. Manager called me a LIAR well actually shouted it across the shop. Tried to return an item that my husband bought after a staff member said the product was the same spec as my previous item. Got it home and no it wasn't . The Manager said my husband did not speak to anyone in the store. But was able to tell me that my last product was discontinued. So who is the Liar.”
“Got an oven worth $2000. Stop working in two months repair came and said got lot of issues need to replace some parts.. had long wait and finely got money back and got another oven from them but charged for delivery charge twice even they agreed the first one was a faulty oven.. first oven got delivered after 12 days from lalbay store ( they told delivery in three working days ) second time I explained my situation so they said will call the next day morning to inform the delivery time after 5 days still no call loose hope went to harvey norman brought a cooking plate and a slow cooker .. Spend lot of money in the past but not any more. Suggest go away from them customer service is so poor”
“Ordered product online, it was not sent out. Three follow ups and 4 weeks later, was assured it would be sent the next day. Two follow ups and 3 weeks later it had not been sent. This incompetence is appalling”
“bought a dishwasher, it took 3 weeks to recieve. they turned up to install ripped my dishwasher out (working fine, but due to be replaced) then found the new one was not working, tried to reinstall my dishwasher without sucess then waited a week to deliver replacement unit. various emails and phone calls sent to be told wait 24-48 hours for a return phone call or email. still not recieved. dont buy from this company they dont care”
“Bought a laptop which apon starting I discovered had already been used and registered to someone else. I also found that the memory card slot was not functioning and the latch on the battery cover had been glued shut!
When I returned it 3 days later and demanded a replacement I was told it would have to be sent for assement and repair. I'd have to wait 2 or 3 weeks. Never again Mr Leeming.”
“So bad!
I canceled an order because we were leaving the country and not going to be at the Airbnb any longer. It was well past the delivery dates. I canceled 6 days before they even shipped it. Plenty of time to cancel the shipment.
Product went to the house we were no longer there. I requested a refund. They said I need to ship the product back. That I need to contact our host and ask if they can help. WTF! No I'm not going to ask our host to do that. The head phones were $20. Just give me my money back people. I've spend so much time on chat, email and phone. For stupid headphones. I'm not going to stop though. Just don't order from them.”
“NL tried to swindle me out of my warranty for an ipad, even when they had a copy of my invoice. NL emailed me, saying my ipad serial # actually belonged to someone elses invoice, who had the same last name as mine and had bought the same ipad 2 years ago.”
“The Noel Leeming team is inconsistent and useless. I placed an online order for an iphone which on their website they specified was in stock. I specifically chose the one I purchased because it said it was in stock unlike one of a different colour which wasn't. After one day waiting for the call from one of their 'specialised experts' who was meant to call me when my phone was ready to be collected. I decided to ring the store, to which a rude man picked up the phone and was very disinterested in what I was trying to find out about my phone. He said "I don't know where your phone is, we don't have that information yet. I am outraged at this false advertising. I specifically purchased from noel leeming because their online store said that they had this phone in stock where others said it would take 1 - 2 weeks. Now it is looking like mine will take 1 - 2 weeks. I have send Noel Leeming 3 emails during their online 'open' hours and they haven't replied to any of them. I sat on the phone on hold for 40 minutes trying to get a hold of a real person, however I am a busy person and my schedule could not wait for their horrendous customer service people to pick up. I am very disappointed and would rather my money back so that I can spend it at a more reputable company.”
