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Noel Leeming Reviews

1.6 Rating 156 Reviews

15 %

of reviewers recommend Noel Leeming

Company Reviews

1.6

Based on 156 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Noel Leeming 1 star review on 22nd April 2023

Noel Leeming 1 star review on 22nd April 2023

Noel Leeming 5 star review on 16th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to get a mobile phone at Noel Leeming Lower Hutt from an insurance claim. They did not have any in stock (even though they were widely advertised) and it would take 3 days to get one from somewhere else! So I upgraded to another phone which they did have. They then said they would order in the screen protector and case because they didn't have any of those in stock and they would text the next morning. No text. Went in and found they had actually ordered in the wrong size case so would need to order another as none in stock!! Another 3 days. I ended up going to JB HIfi and buying them that day. No stock, poor service. Do not recommend.”

Posted 4 years ago

“We bought two Russel Hobs Kitchen items via Flybuys . Both had excessive price tickets on them instore , after we did the deal we had a squizz on the website . HELLO 2/3 cheaper on the web page . So we blew hundreds of Flybuys on these two items . Then the fun began . Toaster didnt work properly , back and got a new one , Then , new toaster doesnt work properly ......... Its going back again today . My suggestion . Double check online , what your getting when cashing in your flybuys , and ......... generally DONT BUY ANY SH## from Noel Leemings , more than likely it will be cheaply made in China with no quality check .”

Posted 4 years ago

“I bought a Samsung washing machine from NL palmerston. During the time of purchase a Samsung cash back promotion was going on. As per the deal with the sales person named Goldy. Said we will received a $250 cash back from Samsung upon redemption. I did the claim online and Samsung customer service told me they have runn out off preezy card so it took the three months to send me my claim which was only $150. Later when I contacted NL manager told me I have taken a long time to redeem my claim and there was no promotion it was for some other model which if I bought. I was also told that I was lucky to get something back. NOEL LEEMING I am very disappointed with how this sales person manipulated into this purchase and Samsung denying that there was no such a promotion.”

Posted 5 years ago

“One star is a generous evaluation. I paid cash for a washing machine. It was faulty and had to be repaired, then replaced. NL are still trying to bill me for the repair, even though the machine was under warranty. Disgraceful.”

Posted 5 years ago

“Noel leeming staff don't consider about customers concerns at all. I went to levin branch to get my mobile repaired and mentioned them not to erase my mobile data as i got very important data into it. They said it's alright your data will not be erased but at the end of the day when i went to pick my mobile up again i saw mobile was fully wiped up and instead of accepting their mistake they were making excuses 😠😡 f****. I don't wanna deal with noel leeming anymore. very Bad service.”

Posted 5 years ago

“Very unreliable, got a new MacBook and since there were none left they gave me one that used to be on display. They told me they’d reset the device and it was brand new. Got home and charged it then turned it on and up came the Noel leeming username and password. I called them and they just said to google how to fix the problem and said good bye. Well for the last 7 hours I’ve been trying to f*** around with it resetting it and trying to change stuff and I still haven’t completely done it. Also the customer service is pretty poor. Definitely recommend not going to Noel Leeming and I’ll be back tomorrow for a refund.”

Posted 5 years ago

“Noel Leeming are great when you are spending but as soon as you have a product fault they don't want to know you. Have had to contact consumer rights twice now and 5 weeks later I still have a $3000 Samsung washing machine that doesn't work. I've a household of 6 including a baby and there has been no offer of a loaner washing machine or any help what so ever. Have the same issue with a Samsung microwave I've bought from them. Am going to take them to the tribunal now. Guess Harvey Norman will get all my money in the future. Do not shop at Noel Leeming!”

Posted 5 years ago

“Queen St branch. All standing around talking or looking vacant. 10 minutes looking at products - only 1 person came up to me. Asked for help for something - most unfriendly. Survive 2019? Quite possibly not ..... & then they'll bemoan economic climate :-/”

Posted 5 years ago

“Contact system is disgusting. No sign of respect to costumers!!”

Posted 5 years ago

“They really good at taking your money but when it comes to costumer service and costumer support they are the worst. I had a problem with a product that i bought then when the costumer service called me they started yelling at me.”

Posted 5 years ago

“Today Boxing Day, I’m going to Noel leeming st Lukes. They open late, and I believe i’m The first customer who make purchasing (2 unit philips air fryer ) and I ask help for bring it to my car. They ask me to take trolley from countdown. Until I shout to them, can u see even countdown haven’t open yet, and how to get the trolley? Why they not willing to help? What a poor service!”

Posted 5 years ago

“Appalling customer service from the Whangarei store. Dealings in the past through my work where I needed to purchase a number of large items. Was emailing a staff member for quotes etc, then all of a sudden absolutely no replies despite my further emails, staff person still works there so I know he was just ignoring me. Good for Barells 100%! secured a very good sale. 2 weeks ago I wanted an item which was not in store so I ordered and paid for it then and there, was told it will take 5 working days to come in, fine, 2 weeks later nothing. Phoned last Friday to be told, Oh the Supplier is closed can I ring back tomorrow? Sent an email through their online contact system, received this reply Thank you for your email. We are showing stock for the .............................in some stores. Once you place an order and if your local store is not showing stock we can organise a stock transfer but this process will take between 2 - 3 working days to arrive into the receiving store. Great response but why did the store not offer this in the first place. Most definitely would not recommend using this store again. Totally useless!”

Posted 5 years ago

“Ordered a printer, waited for it for 10 days, then after contacting them to ask where my printer was, they said they no longer stocked it, they offered a replacement, I accepted, nope, they no longer stock that one either....day 18, I’ve asked for a refund numerous times but they really trying to,push another printer onto me, which I am refusing as I just want my money back Completely useless.”

Posted 5 years ago

“Very poor customer service and inventory of stock. I went in to buy a Kindle 32G, since the inventory list clearly stated that 1 item was in stock at this particular branch. The inititial service from the first salesperson was good and he was quite helpful. However, when I waited for the first salesperson to come to me (for 15 minutes), a second salesperson approached me to ask whether I have been assisted. I said yes, and then said I was still waiting for the requested item. He followed up with the first salesperson, and said the inventory was not up to date and they could order the item from another store. This is where things started to become really unpleasant - the second salesperson said he could order it for me, but insisted on immediate payment and added that he cannot guarantee that I will receive the item. The more I tried to tell him I will pay for the item when I have it in my hands, the more he insisted that I pay now, and kept talking over me and not giving me time or the opportunity to speak. I think it is very poor customer service to try and bully someone into paying for something that is not even in stock, and then to add that he cannot guarantee that the item will be received. I will definitely not return to this store again.”

Posted 5 years ago

“Several times I visited the store in Whangarei and never been able to talk to a representative not matter how long I waited. Every time I found what I was looking for (cell phone, HD, fitness bracelet) elsewhere.”

Posted 5 years ago

“Recently I given microwave for service, Noel Leeming confirmed as it's under warranty and accepted for factory check. Later they called me to pay 100 NZD as my product is not under warrant. In call they were very rude, pls dont buy \go to Noel Leeming for any case.”

Posted 5 years ago

“Getting phone replaced under insurance - specifically told my insurance company that the replacement needed to be DUOS - dual sim, Noel Leemings said the S8 was the equivalent and I went all the way in to pick it up, went and got a blank sim to transfer my old numbers over with, charged the phone - only to find IT IS NOT DUAL SIM which I even specified to the girl at the counter when PAYING FOR THE PRODUCT it is in fact a single nano sim + an SD card slot - be aware that you will be told whatever you need to be told to sell you a product, I have written a nastygram to Noel Leemings head office and this flamingly negative review won't be altered until my situation in resolved.”

Posted 5 years ago

“Ordered online to pick up. Rang to check item was available to pick up. Drove to store, no item available, never had been. Cost me half a day, petrol and parking. They were 'sorry' Utterly useless, buyer be careful!”

Posted 5 years ago

“Brought a hp chrome book ( it's Rubbish) But the problem that I am most concerned about is that it won't print on my hp printer I also got from these people. I tried ringing but wow customer service was poor and no supervisor was available. The woman transferred me to someone else and after 14 minutes I was cut off. My advise shop somewhere else.”

Posted 5 years ago

“St Luke’s Branch. I went to 2degrees to update my plan to take advantage of new phone offer. which included a TV. They didn’t have the phone in stock that I wanted and suggested I went to Noel Leeming where I could get the same offered deal. The salesperson I dealt with at Noel Leeming was appalling. I have not encountered this type of blatant dishonesty in a retail setting before. He also showed remarkable apathy throughout the process. When it came to organising the sale with the paperwork he became aware I was an existing 2degrees customer. He said the deal did not apply for me, as an existing customer. It was only for new customers. I explained 2degrees had not told me this. He replied that he was “100% about this. Ring 2degrees and cancel my plan. tell them you are going on to prepay”. He reminded me of phone number, and while waiting for the call to be answered I said I would tell them I just wanted to update my plan. He replied “ No, don’t do that. Just tell them you are cancelling to go on prepay.” I asked him if he wanted me to lie, he kind of smirked. At this stage I walked out. I may be fast approaching retirement age mate and may not be the smartest cookie in the jar but I can still pick up on unethical behaviour when it jumps out at me. Won’t be back. 2degrees sorted it. Upgraded the plan straight away.”

Posted 5 years ago

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Noel Leeming is rated 1.6 based on 156 reviews