Noel Leeming Reviews

Name: Noel Leeming
Rating: 1.63

1.6 Rating 154 Reviews

15 %

of reviewers recommend Noel Leeming

Company Reviews

Questions

Metrics

1.6

Based on 154 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

Visit Website

Write Your review

Tell us how Noel Leeming made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Noel Leeming 1 star review on 22nd April 2023

Anonymous

Noel Leeming 5 star review on 16th November 2022

Pottz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Text support is rubbish. Do not waste your money”

Helpful Report

Posted 3 years ago

“Worst retail experience of my life. Told a bunch of lies by customer services. Only helpful information was from Swikar at Whangarei shop. Very knowlegable and helpful person. Took weeks to get a fridge we ordered online and was told we would have in a week. I wonder how a business can survive on such poor communication and service. Never again.”

Helpful Report

Posted 3 years ago

“Purchased a fridge after price matching to a retailer that had stock ready to deliver - big mistake. Salesman Joseph S at the Dunedin store told us he checked and NL had stock in Auckland d and with manufacturer so could deliver in 2-4 days. 3 weeks later after no delivery the store tells us they have no stock in the country - meaning the salesman outright lied to us. Super unhappy at being lied to - we may have still bought locally knowing there will be a delay, but the rest of our kitchen reno budget will not be going to NL I am afraid. You may have sneakily locked the sale of a fridge but just lost 10's of thousands in future purchasing.”

Helpful Report

Posted 3 years ago

“Wouldn’t give any stars if I had a choice. Wanted to purchase a $500 tv and they wanted to charge me a $130 set up fee and $50 to take the old tv away. What a rip off. Rude staff, won’t be shopping here again. Plenty of other retailers around.”

Helpful Report

Posted 3 years ago

“Bought a Navman GPS with a built in dashcam, It was faulty, Noel leeming refused to do anything saying the GPS was fine, Navman has also refused to do anything, I may as well have just burnt $250, Mind you this is not the first time I have been stung by NL I bought a $900 video camera a few years back and when it died a few months later NL again refused to do anything, It got quite heated in which Canon NZ got involved and gave me a new camera valued at half the price to shut me up, Noel Leeming You Suck arse.”

Helpful Report

Posted 3 years ago

“Still waiting for $ 2000.00 worth of goods I paid for 2.5 weeks ago”

Helpful Report

Posted 3 years ago

“First, it was a long wait just to get a sales person to assist me. I'd already decided which smartphone I wanted. The sales person was polite but tried to get me to pay for "extras" I did NOT want or need, like a warranty and set-up fee. The sales person claimed that the Consumer Guarantees Act doesn't cover phone batteries "because they are consumables". (This is just not true.) I also wanted a screen protector and the sales person told me I should pay an extra $10 for a staff member to fit the screen protector because, if I did it, I would probably damage the phone. It was so insulting that I told the sales person not to insult me (response, "I'm sorry if it seems that way"!) and walked out without buying anything. I am not going near Noel Leeming again. Not an isolated experience - another sales person had told me the set-up fee for a smartphone was $100 - but it's actually $49.99!”

Helpful Report

Posted 3 years ago

“Too many to enumerate - firstly my C/Card was not accepted - never failed b4. Third try and help from bank got that done. Then no delivery date given - after 14 days but phoned (don't!) to eventually get delivery company which has no tracking system. Rang delivery company - coming today (120k's) new TV - Sadly I had paid for a dishwasher - my TV! was arriving today until I told them and N L (useless) I bought a d/washer. No tracking system with this freight company (based in China) - what's wrong with NZ freighters - had I not made that enquire I would be receiving a new TV sometime today - just absolute inefficiency, incompetence and vague online help. NEVER AGAIN! Yeah and I will happily put my name not like most cowards writing here!”

Helpful Report

Posted 3 years ago

“I will never shop in Noel Leeming Pukekohe again. Manager called me a LIAR well actually shouted it across the shop. Tried to return an item that my husband bought after a staff member said the product was the same spec as my previous item. Got it home and no it wasn't . The Manager said my husband did not speak to anyone in the store. But was able to tell me that my last product was discontinued. So who is the Liar.”

Helpful Report

Posted 3 years ago

“Got an oven worth $2000. Stop working in two months repair came and said got lot of issues need to replace some parts.. had long wait and finely got money back and got another oven from them but charged for delivery charge twice even they agreed the first one was a faulty oven.. first oven got delivered after 12 days from lalbay store ( they told delivery in three working days ) second time I explained my situation so they said will call the next day morning to inform the delivery time after 5 days still no call loose hope went to harvey norman brought a cooking plate and a slow cooker .. Spend lot of money in the past but not any more. Suggest go away from them customer service is so poor”

Helpful Report

Posted 3 years ago

“Bought a bar fridge from lynn mall, 2 weeks later it stops working, got ripped off.”

Helpful Report

Posted 3 years ago

“Ordered product online, it was not sent out. Three follow ups and 4 weeks later, was assured it would be sent the next day. Two follow ups and 3 weeks later it had not been sent. This incompetence is appalling”

Helpful Report

Posted 3 years ago

“Terrible experience”

Helpful Report

Posted 3 years ago

“bought a dishwasher, it took 3 weeks to recieve. they turned up to install ripped my dishwasher out (working fine, but due to be replaced) then found the new one was not working, tried to reinstall my dishwasher without sucess then waited a week to deliver replacement unit. various emails and phone calls sent to be told wait 24-48 hours for a return phone call or email. still not recieved. dont buy from this company they dont care”

Helpful Report

Posted 3 years ago

“Bought a laptop which apon starting I discovered had already been used and registered to someone else. I also found that the memory card slot was not functioning and the latch on the battery cover had been glued shut! When I returned it 3 days later and demanded a replacement I was told it would have to be sent for assement and repair. I'd have to wait 2 or 3 weeks. Never again Mr Leeming.”

Helpful Report

Posted 3 years ago

“Noel leeming price match policy is fake. They’ll find any lame excuse available not to match it. Never ever buy from this cheap store.”

Helpful Report

Posted 3 years ago

“So bad! I canceled an order because we were leaving the country and not going to be at the Airbnb any longer. It was well past the delivery dates. I canceled 6 days before they even shipped it. Plenty of time to cancel the shipment. Product went to the house we were no longer there. I requested a refund. They said I need to ship the product back. That I need to contact our host and ask if they can help. WTF! No I'm not going to ask our host to do that. The head phones were $20. Just give me my money back people. I've spend so much time on chat, email and phone. For stupid headphones. I'm not going to stop though. Just don't order from them.”

Helpful Report

Posted 3 years ago

“NL tried to swindle me out of my warranty for an ipad, even when they had a copy of my invoice. NL emailed me, saying my ipad serial # actually belonged to someone elses invoice, who had the same last name as mine and had bought the same ipad 2 years ago.”

Helpful Report

Posted 3 years ago

“The Noel Leeming team is inconsistent and useless. I placed an online order for an iphone which on their website they specified was in stock. I specifically chose the one I purchased because it said it was in stock unlike one of a different colour which wasn't. After one day waiting for the call from one of their 'specialised experts' who was meant to call me when my phone was ready to be collected. I decided to ring the store, to which a rude man picked up the phone and was very disinterested in what I was trying to find out about my phone. He said "I don't know where your phone is, we don't have that information yet. I am outraged at this false advertising. I specifically purchased from noel leeming because their online store said that they had this phone in stock where others said it would take 1 - 2 weeks. Now it is looking like mine will take 1 - 2 weeks. I have send Noel Leeming 3 emails during their online 'open' hours and they haven't replied to any of them. I sat on the phone on hold for 40 minutes trying to get a hold of a real person, however I am a busy person and my schedule could not wait for their horrendous customer service people to pick up. I am very disappointed and would rather my money back so that I can spend it at a more reputable company.”

Helpful Report

Posted 3 years ago

“Bought a brand new fridge freezer from Warkworth Noel lemmings. Unpacked it and turned it on to find the compressor isn’t mounted correctly. Huge vibration and rattle. A week later still waiting for a date to have it fixed. Which means I’m totally without a fridge/freezer 😡”

Helpful Report

Posted 3 years ago

Noel Leeming is rated 1.6 based on 154 reviews