I worked for these guys. I have no issue recommending noel leeming for online purchases. I strongly recommend against shopping with them in-store. Staff typically do not know their products particularly well and just want to convince you into buying an extended warranty which covers very little that the manufacturer doesn't, even outside of the advertised warranty period. Of the products where there is an exception, like JBL headphones or fitbit products there is sometimes no repair process so if it is something that should be reasonably covered by cga, you will receive a new product anyway. The risk with shopping in store isn't that you are upsold to a more expensive, but better, product, but rather that you are downsold to something terrible with a better markup where the salesperson can then fire through extended warranties. I regularly saw breaches of the fair trading act. (Lying about discount amounts and then 'throwing in' the extended warranty, selling extended covers to people who dont speak english and are in NZ for only a few days) I regularly saw breaches of the consumer guarantees act ('the warranty period is x, i can't help). I regularly saw predatory sales celebrated in internal channels (setup + myts + other full priced addons + norton etc) The culture might change with the layoffs. The executive team doesn't change, their strategy has seen a downturn and for whatever reason that means 350 job cuts.