Noel Leeming Reviews

Name: Noel Leeming
Rating: 1.74

1.7 Rating 187 Reviews

18 %

of reviewers recommend Noel Leeming

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1.7

Based on 187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Noel Leeming 1 star review on 22nd April 2023

Anonymous

Noel Leeming 5 star review on 16th November 2022

Pottz

Anonymous

Anonymous // 01/01/2019

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“I took a 27" Samsung monitor which I bought last year in to Noel Leeming last week to be repaired / replaced under the manufacturers warranty (2 years remaining) or the CGA. They emailed me to say that they spoke to Samsung and Samsung said they refuse to cover it. They asked me if I wanted them to send it away to be assessed ($90) and quoted on for repair. I responded that I didn't want that and I would instead take it up with Samsung directly. I called today to ask what hours they would be open so I could collect my monitor (I don't live in Rotorua). They said that my monitor wasn't there so I couldn't collect it and hung up on me. I called back and asked them to check because my monitor was not sent anywhere so it should be there. They then told me I was correct, it hadn't been sent anywhere and I could collect it from the store. A few minutes later they rang back and said that I couldn't take my monitor until I'd paid $90 for the Auckland Repair Centre to assess my monitor. I told them that it hadn't been sent to Auckland and had only sat at their store and that I'd declined the assessment via email. After much deliberation they eventually said that the manager will waive the fee just this once and acted like I was asking for some huge favour when there was no fee due in the first place. I wonder how many people are being blindsided into paying this fee which they don't actually owe? The people on the phone from the Rotorua store were rude and obnoxious and very unprofessional. Incidentally, Samsung have agreed the damage should be covered - the Noel Leeming Store had not relayed to them what had happened. This was contained in the paperwork I completed. Not exactly what I would call acceptable service.”

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Posted 1 year ago

“I have been a loyal and frequent shopper at Noel Leeming, Albany, for many years. However, today, I was very disappointed with the service or lack of service that I experienced. I bought a dishwasher last Saturday, with a delivery date of one week later. Today, I waited for the item to be delivered. Eventually, I called the store late in the morning to inquire what time they expected it to be delivered, only to be told they didn't have any in stock and I could expect delivery on Wednesday. I am disappointed in the lack of communication during the week, as well as on the delivery day. I did appreciate the approach of the manager, and the fact that they refunded my purchase, I then bought the same item at Harvey Norman, picked it up and installed it myself. Communication with the customer could have prevented a lot of frustration!”

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Posted 1 year ago

“Have just visited Noel Leeming in Wanaka. A young man (Spanish?) at Customer Service helped solve a problem with a cell phone and with a smile and no charge. It made our day! Thank you. With that kind of service we will be back. J & K”

Helpful Report

Posted 1 year ago

“I bought a nutribullet blender from Noel Leeming Pah Road, Royal Oak in about January 2021. It had two blades. In about July 2022 part of one broke. I went into Noel Leeming to ask if I could buy another blade or where could they get one. At least two staff members said there was no replacement. So I said "do I have to buy a new blender then?" That seems crazy. YOUR STAFF NEED TO KNOW THAT you can buy a blade from a nutribullet nz site and tell customers that or stock replacements in store.”

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Posted 1 year ago

“They did good customer service”

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Posted 1 year ago

“Tried to buy on line told fridge not in stock . However phoned Kaitaia Noel leeming and they had the fridge in store but they would not hold it so that we could travel into town to get it. Even when we offered to pay for it prior. So went to opposition business and bought it there.”

Helpful Report

Posted 1 year ago

“Bought a washing machine on 14/11/23 as old one was having problems. Noel Leeming was having a pre Black Friday sale. The machine a Fisher and Paykel model was on sale at $1199 +$120 to deliver and take away the old machine. I asked about a discount with Farmlands Card and was told the price was the same(frequently Noel Leeming give good discounts 15-20 % on that card) I opted to pay with Visa.The next day it was delivered by Noel Leeming staff and they were very helpful ! The price was now advertised $200 less at $999.00!Not really very happy about that. The highly variable discounts and price comparisons for many items these days with so called price matching and getting “good deals” and we will match and better all other competitor's prices are unpleasant wastes of time . Had a previous discussion about SDCards prices at Noel Leeming and its nextdoor neighbour Harvey Norman bought at Labour weekend “sale” Survey Feedback code ZYJWNLG”

Helpful Report

Posted 1 year ago

“Hi , We visited the Noel Leeming store in Botany Town Centre on Monday 23rd October. We purchased a mobile phone and were helped well by Johnny in doing this. However, we then wanted all the information and SIM Card on the old phone to be transferred to the new product. This job was assigned to Sareyboth U. Sareyboth had the technical knowledge and was absolutely wonderful when doing this. He was very patient with our questions and helped us STEP-BY-STEP through the entire process. We highly recommend Sareyboth and would like to point out that he is an absolute asset to NLG. Persons like him should be appreciated and promoted by management. We had called up the NLG line this morning and wERE put through to Raj at the store who was also very helpful and gave us the required information about how to give the feedback. I would be happy to recommend Sareyboth to either Mike or Fahad who are the store managers there. Johnny and Raj also require our compliments. Kind regards, Survey feedback code ZWXTNLG”

Helpful Report

Posted 1 year ago

“No stars at all Noel Leeming St Lukes Auckland No stars at all. Technicians are useless. Told me absurd about printer. Does not have any knowledge about printers and printing. He could not download Epson scanner driver & software for one hour, complaining the internet is too slow. Ha-Ha-Ha… Noel Leeming, huge retail shop for sailing electronic devices and equipment has slow internet. It looks good match to St Lukes Leeming team. The manager refused refund money for the printer I've bought just one day ago Printer did not did not work properly, with squeaking noise .The manager of the shop used abusive language. He said to his colleague about me, Get him F***off from me. When I asked others sale persons, did you hear what he just said to me they turned around of course and did not answer. Because he Is Manager. I think he is not the right person for this position.”

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Posted 1 year ago

“Been dealing with Noel Leeming as my preferred retailer vitually the whole time they have been in NZ. Not any more! The Whakatane branch manager was rude, unco-operative and did not want to help me with a fault in a phone I had bought a few days previously. He first told me what I wanted to do which was transferr music files to my new phone from my old phone, He then told me I should have bought a more expensive phone because it was a cheap one and then he wanted $60 dollars for helping me out. He then took my 2 phones and started going into all the settings , at which I asked him not to alter anything. He put both phones down and said im am not going to help and told me to leave. And then in a loud voice he proceeded to tell all his staff that I was the problem.”

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Posted 1 year ago

“Good afternoon I would like to bring up an issue regarding a staff member at your Papakura Branch today. What I find disappointing is that the whole attitude these days is a disgrace. I would expect more from a customer facing individual that can't take the time of day to be more pleasant, more cooperative and with some enthusiasm, at least. This, in my opinion, is not an acceptable representation of your business. If one is unsure about certain facts regarding a product, don't generalise or assume. Suggestion be made to train them better or if they do not have the right attitude for dealing with problems, utilise them elsewhere. This is not my expectation and I expect more. Perhaps some guidance on how to show a good positive attitude or some role playing may help. The staff member's name is Jay, for your reference.”

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Posted 1 year ago

“Northlink Christchurch Sahil S is the rudest sales person I have ever met! And he said he was the manager. I asked him to give my wife and myself time to talk about buying a fridge and washing machine, he wouldn't stop badgering us, even with other people in store! I asked him three times, and then he snaps and said I was being rude!! This in front of other customers. When we finally did purchase, I wish we didn't, he was trying to push the extended warranty on us, my wife told him twice we didn't want it, but he continued! I then said mate we don't want it , and he says in a loud voice you don't have to get angry. I wasn't but i should have been. Totally gaslighting us and then under his breath he said what a joke!! I said did you just say we are a joke, and he said YES!!! Unbelievably rude!! Never ever going back, and will go up the line to see this guy sorted. Sahil S should not be dealing with customers!!”

Helpful Report

Posted 2 years ago

“On Tuesday 13th June 2023 I visited Noel Leemings in Albany to take my mothers tablet back which was under warranty previously I my mother visited NL in Silverdale twice to ask them to fix her tablet as it had been clitching and freezing since I she bought it, much to my discust they insisted that she had downloaded a game which was causing the problem, take it in mind my Mother is in her mid 80's they gave her no time neither to even took a look @ it and she was made to feel she was a problem telling her that if it went to be repaired she may if she was at fault be made to pay a bill of $100 for repair seriously this tablet was still under warranty why would she be charged to fix it?? I am not impressed the way she was treated so no reveiws for Silverdale NL, today when I visited Albany the technician Tony went out of his way to try and repair he took it back to factory settings so interesting to see if this works thank you Tony for your time maybe NL will shout you morning tea 🤣”

Helpful Report

Posted 2 years ago

“I have a complaint, My invoice no. is 153335751. I bought Rangehood and Cooktop on 14th May (Sunday) and was advised to pick these up on Wednesday from Depot. I called call centre to check but order was not ready here, I called on Thursday and was conveyed that order has arrived in Whangarei at Flyway Courier so collect it on Friday. I went on Friday but only cooktop was there, rangehood was missing. I tried contacting on Friday evening but failed to get any satisfactory answer. I went to depot on Monday around 11am and it still has not arrived at depot. I am really upset as I already booked electrician to fix these on Friday and had to cancel him and requested for Monday, and still I haven’t received rangehood. Electrician is going to charge me twice as he booked me in for Friday. Please look into the matter and get back to me.”

Helpful Report

Posted 2 years ago

“The manager named Jadon is not very helpful. The way he replies is just so rude. I can't help but be angry. I'm not very happy with how I was treated in this store. Absolutely not coming back to buy anything in this place. I will go to Noel Leeming but not at the Royal Oak. If I can give it a minus one -1 - I would. But gave it one star as I have been a very long-time customer of Noel Leeming for over 10 years now. I spent so much money on Noel Leeming, and I hope that manager will be replaced with someone who looks after the customers very well and knows how to respect people.”

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Posted 2 years ago

“I purchased a TV and was told someone would call to arrange installation within a specific time period as I had a visitor coming who would have appreciated having a TV. After a week and one follow-up I returned the product. I was told the refund would be in my bank account on the next business day. That is now almost two weeks ago and there is no sign of the funds in my account. Wish I'd read these reviews before shopping at the Nelson branch.”

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Posted 2 years ago

“Over all Satisfied with , dealing with Store st noelleeming, it's been a decade now, got the product that required, and looked after well by the staff, if talked politely. Have encounter people coming to store yelling. Well that's not a staff fault there, if product has issues , then there is a time frame and that is from the supplier to the repair. In this country after covid alot of things changed and suppliers are at delay not the store process. Keep up the good work Noelleeming. 👏”

Helpful Report

Posted 2 years ago

“Beware and read the reviews for this company! This has been the worst experience. Over 1.5months to get a dryer repaired and 16 staff members 9 emails and over 7 phone calls all to be told to contact the repair agent or laughed at for asking for a refund when the product could not be repaired in a timely manner. During this experience I have been told I did not have a warranty by a customer care team leader, to deal with the repair agent directly, that 6 to 8 weeks is a normal timeframe awaiting parts and perfectly legal, laughed at in store, 1 week waiting for a complaint to be acknowledged by the management team, no way of raising a formal complaint through their website. This all appears to be actions to avoid their responsibilities under the consumer guarantees act. I also confirmed there is no person who can authorize a refund in store on the weekend in Hamilton. In short they will take your money but good luck getting it back. We feel we have no choice but to progress with legal action just to hold this company responsible for their behaviour.”

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Posted 2 years ago

“I worked for these guys. I have no issue recommending noel leeming for online purchases. I strongly recommend against shopping with them in-store. Staff typically do not know their products particularly well and just want to convince you into buying an extended warranty which covers very little that the manufacturer doesn't, even outside of the advertised warranty period. Of the products where there is an exception, like JBL headphones or fitbit products there is sometimes no repair process so if it is something that should be reasonably covered by cga, you will receive a new product anyway. The risk with shopping in store isn't that you are upsold to a more expensive, but better, product, but rather that you are downsold to something terrible with a better markup where the salesperson can then fire through extended warranties. I regularly saw breaches of the fair trading act. (Lying about discount amounts and then 'throwing in' the extended warranty, selling extended covers to people who dont speak english and are in NZ for only a few days) I regularly saw breaches of the consumer guarantees act ('the warranty period is x, i can't help). I regularly saw predatory sales celebrated in internal channels (setup + myts + other full priced addons + norton etc) The culture might change with the layoffs. The executive team doesn't change, their strategy has seen a downturn and for whatever reason that means 350 job cuts.”

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Posted 2 years ago

“Never again I’ll purchased at lunn ave branch after waiting for my device for two weeks and what ticks me off it still not in….and second nobody answered the phone….I had no phone call or text…. Friken useless… I rather shop at Harvey Norman’s at least they care”

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Posted 2 years ago

Noel Leeming is rated 1.7 based on 187 reviews