“I bought an HP Envy Move 24 inch All-in-One Portable PC a week ago.
The wireless key board keeps disconnecting from the computer (happens about one time per day). The only fix is to restart the computer.
I talked to Noel Leeming customer care, they just told me to take the product instore, which will probably not help me with a sporadic problem, and they said I should call the store before I visit. I have called the store three times and they don't answer. Customer care also gave me the number for tech support. I have called them, but they do not answer either.
The company would not take my number to get a support person to call me back. I feel like I have to do all of the running around for a problem they would be responsible for as they sold the product.
Would suggest you buy your products from another retail outlet with better support.”
“Noel Leeming Manukau
Poor customer service. They make a mistake & then put the blame back onto you the customer.
Doesn't cost anything to give good customer service.”
“Noel Lemming Northlands Christchurch extremely poor customer service and very rude staff. We went to Riccarton and they were the total opposite. If Northlands wants any customers they need to change their attitude fast. I am also a VIP Customer.”
“Noel Leeming Wairau Park really stands out for immediate and well informed customer service. Lina was very helpful in helping with an oven purchase. Porsh was awesome at transferring my data from old cell to new one. Great deals on most everything I ever need.”
“Went to Riccarton Noel Leeming to get my phone repaired because I had product warranty. When I bought the phone they told me that the excess fee was $100 then when I go there they are telling me the excess fee is $200. Anyways gave them my phone on Thursday then they told me the fastest I would get it by would back was the next day and the latest would be Monday. It's currently been a week still no phone.”
“Eufycam 2C Pro
We got this security system but received a faulty unit as it kept disconnecting all the time.
So we paid the tech guy to come and re install it in case we were doing something wrong.
The homebase still was disconnecting so got in touch with noel leeming again.
So they sent the tech guy out again to install new a whole new kit.
New one hasn't disconnected yet and it responds very differently to the first one.
So only a couple of hours in and I'm feeling very good about the operation of this second unit.
Thanks Noel Leeming Rangiora”
“Subject: Poor Customer Service and Misleading Sales Information
Dear Noel Leeming Customer Service Team,
I am writing to express my disappointment and frustration with the customer service I received from your team. On [22/02/2025], I purchased a phone from your store, primarily due to the $300 cashback offer on my Gem Visa card account.
However, the sales representative failed to explain the terms and conditions of the offer clearly. When I contacted your customer service team to inquire about the cashback, I was met with an unhelpful and impolite response from a representative with an Indian accent.Also it was a lady( did not said the name correctly )date of call 24/02/2025 @ call time 1618 hrs
The representative claimed that the information was available on the website, implying that I was responsible for not reading the fine print. I feel misled and deceived by the sales representative's initial statement.
I request that you investigate this matter and take necessary steps to ensure that your sales lady provides accurate and transparent information to customers. I also expect a more satisfactory response from your customer service team.
Order details:
- Date of purchase: 22/02/2025
- Product: I phone 16 pro max
- Store location: Northlink papanui”
“Zac and Edward from delivery team did an awesome job . My fridge was too big to go through the door . These guys got it through from the balcony. Very smart and efficient. Thank you so much . Shivi”
“Have spent whole week trying to speak to a person. Automated phone responses are a waste of time. Emails not answered either, except by the equivalent to an automated phone response. Have enjoyed great service over the years not so now. They take your money then don't want to know you. No more will I shop there after I get this current product which is under warranty sorted. No wonder stores are closing or not doimuch trade. Deliver what you promise and educate your staff. Sort out your communication abilities.”
“Bought new first time top load Samsung wash machine from Noel Leeming, September 2024.
Had 2 incidents with hairclips getting through to jam water pump. Maintenance/warranty repair guy took 2 weeks to unblock.
I have 4 females that use clips, so wondering why there is no filter for foreign matter entering system.
Coins also mistakenly left in pockets.
Our original side loader had access point to pump for easy maintenance.
Bob”
“I would give zero stars if I could. I bought a $3000 laptop even paid extra for a 3yr warranty, which I'm glad I did. Anyway, within a year I had to take it in for repairs, second time of repair, it has been a whole month and still no laptop, can't get refund unless it breaks down a 3rd time which I don't understand. Why is it a person spends thousands of dollars on a product and has warranty, but you cannot not get a refund unless it happens 3 times? Ridiculous! Alot of money spent!!!! We want our laptop fixed or a new one or refund!!!!!!!! Will not shop at Noel leeming again!!! Terrible!!!!”
“We went into noel leeming store yesterday to get some information regarding dyson vacum parts. We spoke to NICOLA. Totally amazed at how informative helpful and authentically sincere she was. Gave us her full attention.Albany store is lucky to have a staff member with such great customer service skills.💛”
“Bought a coffee machine. Had a problem. Been away 3 times now. It's been 7 weeks and 5 trips into the store. Was damaged twice while being repaired. Manager is rude and has extremely poor customer service. Apparently he's very busy with meetings etc. Don't bother trying to phone. Waste of time. Have shopped at Noel Leeming in Dunedin for years, never again. Strongly advise people to shop elsewhere. If I ever get my machine back it will be the last time I set foot in the store.”
“Best service ever!!! Shout out to Maddox and Lily at the Hastngs branch for their help and patience going above and beyond to help me sort my phone issue. Thank you!”
“I am extremely disappointed with Noel Leeming's inflexible policy on gift certificates. Recently, I tried to use a gift certificate that had expired, unbeknown to me. The lack of a date of purchase on the voucher was an oversight on the seller's part - if I had known the purchase date, I would have noted the expiry date and used the card before that date.
The gift certificate was for a significant amount, and I was looking forward to using it to buy a heater. Unfortunately, Noel Leeming refused to budge, citing their strict policy on expired gift vouchers, even though the money was already paid to the company and the PIN number had not been exposed. In contrast, Poppy's book shop and Harvey Norman have accepted expired gift certificates from me before because the PIN numbers were undisturbed on their gift cards, demonstrating a more customer-centric approach.
I don’t think it is unreasonable to expect retailers to have a more flexible approach to handling gift certificates when the money has already been paid to the company and the PIN numbers are undisturbed as this clearly indicates they haven't been used. Noel Leeming's rigid stance has lost them a customer - I'll be taking my business elsewhere in the future.”
