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Noel Leeming Reviews

1.6 Rating 154 Reviews

15 %

of reviewers recommend Noel Leeming

Company Reviews

1.6

Based on 154 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Noel Leeming 1 star review on 22nd April 2023

Noel Leeming 1 star review on 22nd April 2023

Noel Leeming 5 star review on 16th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a complaint, My invoice no. is 153335751. I bought Rangehood and Cooktop on 14th May (Sunday) and was advised to pick these up on Wednesday from Depot. I called call centre to check but order was not ready here, I called on Thursday and was conveyed that order has arrived in Whangarei at Flyway Courier so collect it on Friday. I went on Friday but only cooktop was there, rangehood was missing. I tried contacting on Friday evening but failed to get any satisfactory answer. I went to depot on Monday around 11am and it still has not arrived at depot. I am really upset as I already booked electrician to fix these on Friday and had to cancel him and requested for Monday, and still I haven’t received rangehood. Electrician is going to charge me twice as he booked me in for Friday. Please look into the matter and get back to me.”

Posted 11 months ago

“The manager named Jadon is not very helpful. The way he replies is just so rude. I can't help but be angry. I'm not very happy with how I was treated in this store. Absolutely not coming back to buy anything in this place. I will go to Noel Leeming but not at the Royal Oak. If I can give it a minus one -1 - I would. But gave it one star as I have been a very long-time customer of Noel Leeming for over 10 years now. I spent so much money on Noel Leeming, and I hope that manager will be replaced with someone who looks after the customers very well and knows how to respect people.”

Posted 11 months ago

“I purchased a TV and was told someone would call to arrange installation within a specific time period as I had a visitor coming who would have appreciated having a TV. After a week and one follow-up I returned the product. I was told the refund would be in my bank account on the next business day. That is now almost two weeks ago and there is no sign of the funds in my account. Wish I'd read these reviews before shopping at the Nelson branch.”

Posted 11 months ago

“Over all Satisfied with , dealing with Store st noelleeming, it's been a decade now, got the product that required, and looked after well by the staff, if talked politely. Have encounter people coming to store yelling. Well that's not a staff fault there, if product has issues , then there is a time frame and that is from the supplier to the repair. In this country after covid alot of things changed and suppliers are at delay not the store process. Keep up the good work Noelleeming. 👏”

Posted 1 year ago

“Beware and read the reviews for this company! This has been the worst experience. Over 1.5months to get a dryer repaired and 16 staff members 9 emails and over 7 phone calls all to be told to contact the repair agent or laughed at for asking for a refund when the product could not be repaired in a timely manner. During this experience I have been told I did not have a warranty by a customer care team leader, to deal with the repair agent directly, that 6 to 8 weeks is a normal timeframe awaiting parts and perfectly legal, laughed at in store, 1 week waiting for a complaint to be acknowledged by the management team, no way of raising a formal complaint through their website. This all appears to be actions to avoid their responsibilities under the consumer guarantees act. I also confirmed there is no person who can authorize a refund in store on the weekend in Hamilton. In short they will take your money but good luck getting it back. We feel we have no choice but to progress with legal action just to hold this company responsible for their behaviour.”

Noel Leeming 1 star review on 22nd April 2023

Noel Leeming 1 star review on 22nd April 2023

Posted 1 year ago

“I worked for these guys. I have no issue recommending noel leeming for online purchases. I strongly recommend against shopping with them in-store. Staff typically do not know their products particularly well and just want to convince you into buying an extended warranty which covers very little that the manufacturer doesn't, even outside of the advertised warranty period. Of the products where there is an exception, like JBL headphones or fitbit products there is sometimes no repair process so if it is something that should be reasonably covered by cga, you will receive a new product anyway. The risk with shopping in store isn't that you are upsold to a more expensive, but better, product, but rather that you are downsold to something terrible with a better markup where the salesperson can then fire through extended warranties. I regularly saw breaches of the fair trading act. (Lying about discount amounts and then 'throwing in' the extended warranty, selling extended covers to people who dont speak english and are in NZ for only a few days) I regularly saw breaches of the consumer guarantees act ('the warranty period is x, i can't help). I regularly saw predatory sales celebrated in internal channels (setup + myts + other full priced addons + norton etc) The culture might change with the layoffs. The executive team doesn't change, their strategy has seen a downturn and for whatever reason that means 350 job cuts.”

Posted 1 year ago

“Never again I’ll purchased at lunn ave branch after waiting for my device for two weeks and what ticks me off it still not in….and second nobody answered the phone….I had no phone call or text…. Friken useless… I rather shop at Harvey Norman’s at least they care”

Posted 1 year ago

“When I went to buy this product at shop in Auckland they told me to order online because product is available in South island store but they cannot get it in Auckland for me. I then ordered online on Noel Leeming website. Order was confirmed and they charged me full amount. When I didn’t get any update for few days about my order then I send message on Noel Leeming site then they start sending me emails. First email was saying that product was dispatched from south Island and in transit. When again I didn’t get any update for a week then I asked them again. This time Noel leeming responded that they are waiting for product from supplier. This clearly showed that the whole story about product is available at one of their store and even sending email that product was dispatched was total lie. I cannot trust them anymore so got my refund. Wasted many weeks and paid full amount on day 1 and end up with nothing.”

Posted 1 year ago

“Richmond Branch Not enough staff!! I took a laptop back to be repaired and on that first occasion the shop was very busy but clearly not enough staff working. I have been back to the store on 6 occasions to pick up my laptop and on all occasions again not enough staff working. I called through to the 0800 number yesterday to ask if I could talk to someone and arrange a time to come collect however the lady on the phone was incredibly rude and so unhelpful. She clearly didn't have a clue about customer service and shouldn't be in that type of role. Also, out of the blue on Friday I received an email saying that my claim had been declined. I was called a few weeks ago confirming that my laptop was ready to pick up so very confused why I received such an email. Seriously your Richmond Store is understaffed. The staff I have dealt with there are great and good at their job!! Come on Noel Leeming get more staff!!!”

Posted 1 year ago

“Got a coffee machine from Noel Leeming, it had intermittent fault and didn't work properly. Had to bring it back for repairing 3 times. Bought is for a year, but it was sitting with repairing for about 3 months in total. Showed fault video to Noel Leeming employee every time, but the coffee machine never got fixed. The same issue kept happening over and over. Most ridiculous things was happening at the 3rd time repairing. Uploaded the video for them to easy locating the fault. Was asking for a replacement or refund, because of same issue kept happening. Staff said it needed repairer to have a look first. Then, nothing happened then. No Noel Leeming staff contacted back for a solution. Had to call them 3 times, then one staff called back after 3 weeks and said "sorry, we lost your video and repairer couldn't find the fault, could you send it again". After sent back the video one more time, nothing happened for another 2 weeks......Does 'Noel Leeming' really care about customer? Or does 'Noel Leeming' really know how to fix the issue? Quite frustrated as a loyal customer.”

Posted 1 year ago

“Great when ur spending, but NO after sales service. Asked then to send my coffee machine for in warranty repairs, which should take 2 weeks. Coffee machine sat in a box in the store for 3 weeks! 5 weeks later they still aren't sure where my coffee machine is. 🙄🤬”

Posted 1 year ago

“Couldn't be happier. New 65in TCL tv. Great price, great tv and superb customer service.”

Noel Leeming 5 star review on 16th November 2022

Posted 1 year ago

“THE REVIEWS HERE SAY IT ALL, NO accountability, tech team service appalling tv set up incorrectly- Deccos set up incorrectly. They advertise a fridge online they didn't have stock. I was looking at the picture online when the call center said I must have the wrong shop as they didn't stock that fridge and hung up, they have been warned by the commerce commission they continue to do this when I went into the Manukau store to purchase a dehumidifier that was advertised to be told there was no stock. James and Stu take ownership. Stu you had this information way back you failed to mention this on both of your calls. Guess that sums it up.”

Posted 1 year ago

“I order 2 iphone 14 plus on 15 september from St lukes auckland store where a new girl apeksha verpromised the iphone would be here in 2 weeks . now telling us on 24 september they said 6 weeks not 2 weeks and miss quoting us , we have a flight to catch and we ordered two phones. manager's response was flat and no accountability for the new staff giving wrong info to clients , and just said i will call the buyer but i cant promise. you can take the refund . the worst customer service ever. no accountability, no going out of way to making things right for the customer , we never wanted this stress before our travel. Thanks but no thanks noel leeming”

Posted 1 year ago

“Thank you for contacting The Noel Leeming Customer Care Team We have received your email and aim to respond within 24-48 hours.... Haa! What a joke!! Thats a good one NL, you guys are natural Clowns!”

Posted 1 year ago

“I love shopping at Noel Leeming always good service and big discount with a Gold Card.”

Posted 1 year ago

“Just avoid Noel Leeming. Even if it means travelling further or paying more. Their strapline "Always happy to help" is marketing fluff. They only exist to fleece customers. My last (and final) purchase at Noel Leeming has resulted in 3 separate issues that are unresolved. 1. Purchase. Sales Rep at the Royal Oak store blatantly lied to my face. He stated that the delivery team operated after hours. I double checked, "after dinner at 8pm?" And he replied "of course". Delivery team only operate business hours. Their delivery driver then rang to arrange a time during the day, which wasn't suitable. When I stated what I was told instore, the poor guy replied "the sales guys are always doing this". 2. Delivery. When we finally got delivery, the installers scratched our front porch by dragging the hand trolley lying down (rather than on its wheels). I have cctv footage of this carelessness. Then, after they left, we noticed they gouged our polished wooden floor, presumably by dragging the washing machine across the floor, rather than using "sliding discs" for the machine's feet. And finally, when using the machine, they didn't connect the wastewater pipe well enough, causing leakage. And to top it off, the machine only takes cold water. The installer did not warn us, and didn't put a cap on the hot water outlet, so when we used the sink, hot water gushed on to the floor! They just DON'T CARE! 3. Complaints. Firstly I called the call centre. Got a friendly and attentive lady who was very sympathetic and apologetic. She said she'd escalate to the regional manager who'd she'd have call me. It never occurred. A week later I went into the Royal Oak shop and spoke with the manager. Thankfully the sales rep was away, as I would have given him a serve! The store manager stated she was deputusing and would escalate. Took my details. Even stated that the gouged wooden floor could be dealt with by their insurance. Since then, nothing. Today I have called the call centre again, with the hope of being put through to management at Head Office. I'm still waiting for my call to be answered. I've typed this review while on hold for (now) 43 mins. I'm getting sick of hearing the automated message "one of our helpful team members will be with you shortly". I will never, ever patronise Noel Leeming again. I promise. Their complete lack of care, respect and honesty is alarming; especially for a large NZ company. And I feel they've shown a total lack of customer empathy and care towards me. My experience is obviously reflective of endemic issues within the company. I wish them well, but I guess they'll soon wonder why their sales are going to competitors. Can't say I didn't try to warn them.”

Posted 1 year ago

“The worst customer service I have ever experienced. They need to return direct phone contact to the stores. My local store has people standing around doing nothing meanwhile you can never reach them by phone. I have vowed to never shop there again. My story is a long saga of disappointment. My path to having a warranty honoured was long. A blaming game between Noel Leeming and Samsung is something a customer should not be caught up in or delayed in their warranty claim.”

Posted 1 year ago

“Went to the New Lunn ave store. Was greeted very quickly by staff. But when I explained why I was there for customer service help and not a new purchase. The staff melted away. There was only one competent female staff member who was able to work the complicated request system to do what I needed. It was very strange all the other team members I met were male and I got the distinct impression they were all work shy. Dumping the difficult unwanted tasks on the one woman while they got credit/commission for any sales they were making.”

Posted 1 year ago

“Below standard customer service for online shopping. Would not recommend”

Posted 1 year ago

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Noel Leeming is rated 1.6 based on 154 reviews