Purchased item online for store collection, only to find the same day that the item was cheaper in-store when collected. The salesperson advised that I should contact NL customer support for the difference refunded; I was gobsmacked that they would not answer to my enquiry, and when I did get through to them they were not at all willing to help and I felt were actually rude! I did obtain a refund from the store contrary to their initial advice but the overall customer experience was dreadful, and I would not risk buying online from NL again. A stark contrast to my usual online shopping experiences, where retailers value its customers.