Anonymous
St Luke’s Branch. I went to 2degrees to update my plan to take advantage of new phone offer. which included a TV. They didn’t have the phone in stock that I wanted and suggested I went to Noel Leeming where I could get the same offered deal. The salesperson I dealt with at Noel Leeming was appalling. I have not encountered this type of blatant dishonesty in a retail setting before. He also showed remarkable apathy throughout the process. When it came to organising the sale with the paperwork he became aware I was an existing 2degrees customer. He said the deal did not apply for me, as an existing customer. It was only for new customers. I explained 2degrees had not told me this. He replied that he was “100% about this. Ring 2degrees and cancel my plan. tell them you are going on to prepay”. He reminded me of phone number, and while waiting for the call to be answered I said I would tell them I just wanted to update my plan. He replied “ No, don’t do that. Just tell them you are cancelling to go on prepay.” I asked him if he wanted me to lie, he kind of smirked. At this stage I walked out. I may be fast approaching retirement age mate and may not be the smartest cookie in the jar but I can still pick up on unethical behaviour when it jumps out at me. Won’t be back. 2degrees sorted it. Upgraded the plan straight away.
5 years ago
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Noel Leeming has a 1.6 average rating from 155 reviews

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