Appalling customer service from the Whangarei store. Dealings in the past through my work where I needed to purchase a number of large items. Was emailing a staff member for quotes etc, then all of a sudden absolutely no replies despite my further emails, staff person still works there so I know he was just ignoring me. Good for Barells 100%! secured a very good sale. 2 weeks ago I wanted an item which was not in store so I ordered and paid for it then and there, was told it will take 5 working days to come in, fine, 2 weeks later nothing. Phoned last Friday to be told, Oh the Supplier is closed can I ring back tomorrow? Sent an email through their online contact system, received this reply Thank you for your email. We are showing stock for the .............................in some stores. Once you place an order and if your local store is not showing stock we can organise a stock transfer but this process will take between 2 - 3 working days to arrive into the receiving store. Great response but why did the store not offer this in the first place. Most definitely would not recommend using this store again. Totally useless!