Anonymous
WARNING: As an essential item during Covid 19, Noel Leeming are basically still selling fridges (in our case Samsung 318 Litre Fridge Freezer) online and are still taking your money (as I have just tried to buy one on the 15-04-2020 again online takes you to the checkout and no problems of stock-outs mentioned) for a product they do not have or at this point cannot get from their suppliers or guarantee it can be got or mention that they do not have it, is that legal? It took me an hour to get through to the helpline (BTW don't believe the message saying it will take between 10 to 15 mins ... that is just plain wrong it took me 58 mins of waiting ... when you get through they will fob you off with supposed to check stock availability and call you back but heard nothing as yet ... should only take about 20 mins to find this out where are they going to call the supplier .... China or somewhere outside NZ). After I bought the fridge I got an email about a week ago just mentioning busy delivery but no mention that it is a stock-out. This will be my last time dealing with them online (or even at store) as I have had a bad experience in delivery before the lock-down also due to inadequately trained personnel installing items causing damage. What a shame ... prepare for major disappointment ... they do not seem to care about the customer ... if this is their customer experience then maybe it can't be long before they head the way of a now defunct fast-food company. To others I suggest as a consumer show your sustain for such treatment and leave feedback for others.
4 years ago
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Noel Leeming has a 1.6 average rating from 156 reviews

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