*******POTENTIAL BUYERS PLEASE, PLEASE READ THIS REVIEW*******
IT TOOK OVER 20 E MAILS TO GET A PARTIAL REFUND FOR ITEMS THAT I CANCELLED WITHIN LESS THAN 30 MIN. OF ORDERING. I cancelled so quickly because right after I ordered I read reviews of NoraCora and I knew I should cancel right away which I did. HOWEVER, they sent items in spite of my cancellation. Their return policy states and I quote " your order will be fully refunded if you cancel within 24 hours". THAT DID NOT HAPPEN within 30 min of ordering. When I requested a prepaid return label from them because they should have never sent the order, I was informed that they were located in CHINA and I could not send the items back to the shipping address in USA on the front of the package i received. They refused to send me a return label. That means you pay CUSTOMS and full cost to send them back to CHINA which costs more that the order. The pants I ordered all came with UNFINISHED HEMS, the painted overalls I ordered had paint sticking on the legs from one leg to the other, one leg with red painted flowers had the black paint on it from the other leg, it was a mess. Clothes were extremely ILL-FITTING and ran EXTREMELY SMALL unless you are a toothpick, and I am very serious. Quality of clothing NOT GOOD. When I complained that I am now paying for their mistake on an order that should have NEVER BEEN SENT, I was told they do not send prepaid return labels. I was first told they would give me back 20% compensation to take clothes to get hemmed! Really? I am serious. I finally got 50% of order money back but I was stuck with the rest. I spoke to a CHRISTINE WONG in over 20 e mails. She basically repeated the same thing over and over. They finally gave me half back but IT WAS NOT WORTH IT AT ALL. They themselves called the return process a "HASSLE" and 'COMPLICATED" so unless you want to deal with that... BUYER BEWARE. YOU WONT SEE ANY OF THOSE WORDS ON THEIR RETURN POLICY.
Below please see a few of the over 20 e mails I received.
Hi kathy Lewis,HBPT00211488
We regret to inform you that we cannot open a prepayment label.
Our return center is in China, it will cost much in return shipping. To help you to skip the complicated return steps and help you not to waste money in return shipping. We are wondering if you can accept we offer you 25% money refund to keep the items.
Hi kathy Lewis,HBPT00211488
There are two solutions to this problem:
1: If you would like to keep the item(s) and skip the return hassles, we'd love to improve the compensation rate to be either 50% money refund.
2: If you don't want to keep the item(s), we will process refund or exchange once we received your returned item(s) in our China Return Center. However, you are responsible for the custom duties for the return package.
Hi kathy Lewis,HBPT00211488
The order has been shipped out before we replied your email.Our return address is in China.
You are responsible for return shipping cost.
** THANK YOU FOR READING, BUY FROM A REPUTABLE USA COMPANY.
4 years ago
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