It's been over 2 months since Northerngas sold me the boiler and I am still struggling with the installation team to get it installed. For the first time they scheduled the installation on 20th of Sept but as the engineer who was dealing with my request left the organisation without booking my installation date into the system, the installation date had to be postponed. Installation team then scheduled it on 14th of October, 2017, my wife took a day off from her work to be at the home to assist the installation team but unfortunately the engineer got sick and it was a no show, no one took any effort to update us until I called their call center and after being on hold for 20 minutes got to know about it. The gentleman on the phone promised me that we will rectify our mistake and do it properly this time and re-scheduled the installation on Friday the 20th October. We had to rejig our schedule and arranged someone to be at home for the installation team, they arrived late from their scheduled time and arrived with wrong parts, frustratingly they couldn't complete the installation again. The engineer left saying that he will come back and carry out the installation on Wednesday i.e. 25th October, 2017 with the correct parts but haven't heard back from anyone from Northerngas since. I am extremely disappointed with the way Northerngas is dealing with our installation and I am now thinking of cancelling my order.