Name: Northern Gas Heating
Address: 267 Tettenhall Road, Wolverhampton
Rating: 3.68

“I had a solar battery fitted recently and am pleased with the overall service. All electricians worked quickly and effectively and the battery is working well.”

Helpful Report

Posted 1 month ago

“Your engineer serviced my boiler yesterday for the yearly service, but there is no heating or hot water. I have called you numerous times today and left messages to no avail. Terrible service as always. I would never recommend anyone to buy from this company. They do a lengthy visit to sell their products and assure you they are the best. All lies. Dont waste ypur time with them. They dont seem to have the necessary service / people in place for customer service especially.”

Helpful Report

Posted 6 months ago

“Well ...... our horrendous ordeal continues after 2 weeks of having a combi boiler fitted - this review will outline the awful experience we have had with this company thus far and as our complaint progresses I will update my review and ratings........ * Had combi boiler due to be fitted - engineer arrived and * Fitter unaware it wasnt a like for like replacement but needed tank and heater in airing cupboard removed. So communication breakdown between the surveyor and fitter * "3 Electricians" totally incompetent - arrived tried to work out between them what they needed to do. Left a massive hole in utility room with live wires taped up close to water pipe. * Scratched deeply porcelain floor tiles on 2 separate occasions due to failing to cover our floor * Misconnected wires into switches * Whilst our water was turned off one of the "Electricians" went to the toilet in our cloakroom WITHOUT asking and UNABLE to flush toilet * 3 Electricians trying to agree what they should do in the airing cupboard to sort electrics - only to find when they left, that they had left live wires - despite assurances they werent live - the second set of electricians who arrived as we wouldnt allow the first 3 back into our home confirmed they WERE in fact live * Electricians made inappropriate comments about my daughters photo hanging up on the landing * After several visits to try and rectify our problems where we had no hot water - we were left with the Bath where BOTH taps were left giving Hot water and shower had COLD water only. * Last Monday we found dirty brown water dripping from lounge ceiling where airing cupboard was right above. Called emergency 24hr response plumber (British Gas) - and they inspected and have reported the pipe had been misconnected and NOT soldered properly hence leak. * Leak so bad the ceiling now has a 6ft x 6ft wide hole due to ongoing undetected leak. * Have made formal complaint to company who's managers have said they are "meeting about it" - twice and promised to ring us back within 48 hours. * Surprise surprise NO call - we had to ring them and 2 managers are coming out on Monday 18/3/24 to see us......... So our next chapter will be updated on this review after that meeting on Monday after hearing what they have to say - but meanwhile we are now left with a utility room with a large area of wall hacked back to breeze block, deep scratches in my floor, a hole in my airing cupboard, a massive hole in my lounge ceiling with sodden ceiling and the room unable to be used. So in 2 weeks they have wrecked several areas of my beautiful home, causing much damage, stress and a feeling of being violated....... 18/3/24 - Chapter 2 So having rearranged my mornings business meetings - we get a call from their office at 8.45 saying what time were we all due to meet today? - I asked what time will you be here ? - Jonathan said they would be with us at 10.30. I said ok but no later please and I look forward to meeting the representatives. At 11.11 I rang Davinder and said we were waiting and they should have been here 10.30 - the reply was - "well I wasnt aware of that".... I asked so what time are you coming ? he replied 12.00 noon (I then had to rearrange further meetings) no apology or recognition of the complete failure in their communications and the further inconvenience caused ... At 12. 24 - 3 guys arrived - Jay the Tech Adviser was extremely personable and spoke for the 3 of them mainly and seemed genuinely understand our plight and the most unsatisfactory workmanship was acknowledged. I shared photographs with them and they inspected the very large hole in our lounge ceiling and the airing cupboard pipework that had caused the leak. I also shared the verbal report from the emergency independent plumber (and wrote it down for them). We agreed the next course of action would be: 1) The company contacting their insurance company urgently today so that our ceiling can be repaired urgently. 2) The company would contact us TODAY to confirm this had been done. 3) The company would give us a single point of contact - as it is now vital that we deal with someone who is fully aware of our complaint from the company and that can ensure continuity and a better communication channel for us. 4) As soon as we received the Emergency Plumber written report, we would send it onto the company..... Well its now 19.05 and guess what - WE HAVE HEARD NOTHING from the company as promised (I really did feel Jay was a man of his word when we met him) or could it be that he cares but noone whom he fed back to does ????? ..... We will keep our side of the agreement and will send a copy of the independent Report this evening. So why am I surprised that this company whilst having wrecked our house, put us in danger with live wires and continued to treat us with contempt has again failed to keep to what has been agreed. Further Update - following my update post on Trust Pilot having not heard from them as promised, I was contacted by Dav who said he would contact me 19/3 to confirm their Insurance company so they can contact us re our claim. 19/3 - as promised Dav rang back and gave us an Insurance company name but believe it to be the boiler fitters individual own indemnity insurance - I have asked for clarity as to who's insurance is our claim being made with. Also another electrician is coming tomorrow to make good the electrics in utility room. Still desperate our lounge is unusable and we need it repaired urgently. Further update - 25/3 - it took 5 days for the "sub contractors" insurance details to be given us and NGH have told us to claim on our OWN insurance to the subcontractor insurance - our Contract is with Northern Gas Heating - so we will not be doing this !! They had told us they didnt sub contract their work !! so we have been lied to now as well. Having taken legal advice - and in the absence of any contact from a Director or the Complaints Department we have issued a "Letter of Action" as they are in breach of the Consumer Rights Act, stating that we seek quotes from reputable tradespeople for the work to be done and an expectation that Northern Gas Heating pays for the remedial work to make good our house that they have damaged so extensively. Nothing heard as yet but this company has failed to follow its own Complaints Policy so we have also raised a complaint with the Financial Services Ombudsman and raising concerns with Gas Safe Federation also. Lets see if Legal Action is required to be taken - we have a very strong case and our solicitor is waiting for instruction - NGH have 14 days to respond to us..... I'll keep you posted. Further update 8/4/24 - Further to the letter informing of "intended action" 2 weeks ago - we have neither had the courtesy of an acknowledgement nor any response / apology from the company. We have remained with a massive hole in our lounge - unable to use the room and a majorly scratched floor in the utility room and an unsightly area beneath the boiler. Why are we not surprised that we havent heard from them? We are going to start to get the work rectified now and our home habitable and safe again and the costs presented via our solicitors to the Company including breach of contract, breach of Trading standards and failure to follow their own complaints procedure. This company clearly does not care how they have left our home and the unsafe situation initially with their electricians. The have completely ignored our letter / requests - No contact from the Director has been received as requested. So as they have made their intentions loud and clear - we will now take legal action and claim through the County Court for the repairs, incompetence, stress caused, hours lost at work and the inconvenience. Be warned future customers - they really dont care !!!!”

Helpful Report

Posted 8 months ago

“My very strong advice is to avoid this company. This is not one of your average one star rants. I will try to explain my balanced advice. My business has been a customer of Northern gas and power for many years and for many years I have been very happy. Sadly things went very wrong in 2023. The sales representative from Northern Gas and Power sold my wife (and business partner) a long gas extension contract on the promise that if rates drop in the future the contract can be renegotiated to the lower rate. This promise was not correct and represented mis selling. Northern Gas and Power ignored my requests to cancel the mis sold contract and failed to respond to my official complaints by email and web form. I passed my complaint to the Energy Ombudsman for independent review and arbitration. Northern Gas and Power failed to engage in the arbitration process and failed to respond to any of the ombudsman’s questions. The ombudsman’s ruling was that Northern Gas and Power had mis sold the gas contract to my wife by mis representing their ability to renegotiate should rates change. The ombudsman ruled that Northern gas and Power must arrange for the mis sold contract to be cancelled and meet all of the cancellation charges (likely to be several thousand pounds). The ombudsman ruled that Northern Gas and Power must apologise to me for mis selling and for their poor customer service. The ombudsman ruled that Northern Gas and power must pay me compensation for the inconvenience caused by their mis selling. The reason for my one star review and my strong advice to avoid this company is not because of the mis sold contract. I accept that anyone can make a mistake. My one star review and strong avoid advice is because Northern Gas and Power failed to engage with the ombudsman and 8 weeks after the ombudsman’s decision they continue to ignore it and continue to fail to action the ombudsman’s decision. Northern gas and power’s refusal to follow its ombudsman’s legally binding decision shows them to be corporately arrogant, incapable of regulation and out of control. A company that fails respond to its own regulator like that is dangerous and not one to do business with. Dr Ashley Davenport Owner. Balsall Common Dental Practice”

Helpful Report

Posted 1 year ago

“Northern Gas are the worse company I have ever dealt with. They have been selling boilers to customers with the promise of a free 10 year warranty. When the boiler goes wrong there is a constant argument between NGH and vaillant as to which customers are still in warranty. NGH blame vaillant and vaillant blame northern gas. We the customer are left in the middle without heating or hot water. No one in customer service goes over and above to help. They just fob you off. They want the customer to be tooing and froing between the 2 customers. This problem between directors should have been sorted out years ago. Same problem in 2021 which took 3 weeks to sort out. The customer should absolutely come first. I was promised a call back by the end of today. Its 7pm and I am still waiting. I have no alternative but to speak to Ofgem next week and hope I get somewhere.”

Helpful Report

Posted 2 years ago

“Appalling customer service and would not have given them 1 star if this option were available. Bought a Vaillant boiler in 2017 with a 7 year warranty, this we have in writing. 5 years down the line it's broken but Northern Gas say as its under warranty Vaillant need to fix it. Vaillant say it only has a 2 year warranty. So whilst these 2 incompetent useless companies fight amongst themselves like little school children, we their customer, are left to live in the cold. Neither one of these companies cares about their customers because if they did one of them would have fixed the boiler whilst they fought their battle. We know we are not the only ones in this situation. DO NOT use this company for anything, go else where if you like dealing with an honest and reliable company, because Northern Gas are most definitely not.”

Helpful Report

Posted 2 years ago

“Had a new boiler and radiators Fitted by the two Matts So pleased with the work They were so professional and polite Thank You”

Helpful Report

Posted 2 years ago

“I don’t know how this company are still going! The customer service and the communication is appauling! We’ve been messed around since day one and constantly lied to or been ignored! Then we finally had our rendering done and thought the stress was over but no now it’s cracked after only a couple of months!!! Unless we pay to get it fixed they won’t come out to sort it? Surely I should be strong enough not to chip off especially after only a short period of time and have some kind of warranty but yet it’s our fault?! I must be owed about two weeks of my life back the amount of times I’ve waited in for no one to come! Now we are being messed around with the air vents, it’s a never ending stressful nightmare as you want the job finished but I’ve lost all faith in their ability to even do the work properly! They don’t know their arses from their elbows, literally a joke of a company and truly regret choosing them! Massive mistake, one stress after another! Reading the reviews we aren’t the only unlucky ones to be graced with the sheer shambles of a company! AVOID completely!!”

Helpful Report

Posted 3 years ago

“Customer service non existent green homes grant external insulation work priced job went through grant application! Kept making excuses re: weather (which was fine) could not contact them after being assured that they would definitely carry out the work!! Now I’m unable to get anyone else to do the work as the transfer date for doing this passed untrustworthy and blatantly lied when I asked them if they were going to do the work before the cut off date BEWARE!!!!”

Helpful Report

Posted 3 years ago

“The two gas men Bob and Anoop were brilliant. Very good job done, and they put blankets down to keep the house clean .... you wouldn’t have know they had been there. Very pleased with their work”

Helpful Report

Posted 3 years ago

“After 3 cancelled installation dates with no prior warning or apology we finally had an engineer turn up to fit out new boiler. (This was after a very stressful few weeks trying to actually get someone to call us back and tell us the truth) After the engineer (who was lovely and in no way to blame) took the floor boards up in our daughters room he realised that the surveyor had quoted the job with the wrong size gas feed. This was after the surveyor was here for a pretty long time checking things and taking photos. (Apparently!) Boiler cannot be fitted with the wrong size feed as it would be unsafe. So once again the install didn’t go ahead. We were also advised that the boiler that was going to be fitted wouldn’t have been suitable for our family and size of the house. Our boiler is also half dismantled from the surveyor. If you enjoy being messed around, ignored, lied to and stressed out....this is definitely the company to use for your boiler. Personally I’m asking for a refund and cancellation. I cannot deal with the stress this has put us under. How on earth is this company still trading?”

Helpful Report

Posted 3 years ago

“Bob and Anoop fitted our new boiler this morning, they did a fantastic job, very efficient, cleaned up after themselves & were very patient when they explained the new controls to us. We are very happy with the work carried out😊”

Helpful Report

Posted 3 years ago

“James Childs, the engineer who came to service our boiler, was a great guy- polite, friendly, professional, informative, helpful and courteous. Well done, thank you very much indeed!!”

Helpful Report

Posted 3 years ago

“I am truly dissapointed with this company and staff. I was told they could fit a boiler under the Eco grant, when I rang Aadam was the person I spoke to. I was told everything had gone through emails were only answered when I rang. then I was asked to pay a deposit of £309. Then I was told the funding had been pulled but because I had paid a deposit I would still get the boiler when funding was available I know the boiler grant is still available. I was told that boiler would be fitted in a couple of days but he would have to speak to his manager.I want my deposit back so I can get a boiler from a reputable company.”

Helpful Report

Posted 3 years ago

“The second attempt to service our 12 month old boiler has led to it being isolated yet again due to low gas pressure. The engineer left our house with parting words of you will have to pay to fix it......in itself a minor problem but age and health issues make a warm home essential...but he offered no advice as to who we need to contact or how we can go about this. Repeated calls to the help line and repeated promises that we would get a call back have not materialised.....we are old, cold and frustrated and absolutely no one seems to care.”

Helpful Report

Posted 3 years ago

“Cowboys! Do NOT use - these are unqualified people who are out to cheat vulnerable people! I have now contacted the FOS. Elderly parents were told that if they had underfloor insulation they would get a subsidised bolier (part of ECO scheme) - we stated that our flooring was newly done and we did not want any damage, they promised they would do a tidy job. the man they sent (Luke) admitted he was contracted out and didn't have that much experience in this specific work. he started to pull the floor boards, realised that he had damged the property and ran away! I called Kenneth (the so called manager) and stated that i expect this to be fixed. Sent several emails, called numerous times (only to have 'Adam' hang up on me and not call back). Treated with total disprespect and distain.... To this day nothing - my parents have been in a cold room since Jan 2020!!!! these are evil people - do not use. i have contacted the FOS and await an investigation. DISGUSTING service.”

Helpful Report

Posted 4 years ago

“Had a call telling me boiler service was due, please call back . this was the 17th july. to date I have made 12 phone calls. left 7 messages. first call i made with contact we got cut off. no one called back.numerous calls later i made contact and service was arranged for the morning of 23rd july. no one turned up. again many calls later, contact made and service arranged for morning of 4th august, again no one turned up.Have tried again thi morning of 7th august and again message left as no one answered the phone.Very poor service as these boiler services have been paid for at time of boiler installation.I therefore would not recommend this company to anyone. As for the boiler being instslled that was another horrific story.”

Helpful Report

Posted 4 years ago

“Horrendous service!!! 2 years on and all I have heard err empty promises. Warning: DO NOT LET NORTHERN GAS ENGINEERS into your home!! They have destroyed my beautiful home!! My case is with the OMBUDSMAN currently. I was promised repairs and compensation for an installation gone terrible wrong beginning of last year. Since then all that has happened is managers have come out to assess and move promise repair and compensation but NOTHING has been done..! Since the installation my downstairs bathroom is unusable due an engineer breaking my bath. I had to build a shower room upstairs to be able to have a wash (cost just under £3000). My radiator has a pink sock on it since the installation due to leaks! The boiler pressure is unstable and I have to manually turn the screw to increase the pressure. I have wholes in my bathroom wall, damage to plastering and Northern Gas have not even made an attempt to address these issues. if you love your home PLEASE DO NOT TRUST NORTHERN GAS..!”

Helpful Report

Posted 4 years ago

“Shocking installation of UV panels! I have had the panels installed for around 8 years now. In the last year or so (could be longer but took time to seep through) there has been leaks all over the place, called out various tradesmen who have all said the roof was butchered by the roof panel installers. They took loads of photos for me and i subsequently went online and found out they had completely installed the solar panels wrong. Instead of spending time fitting the brackets correctly they had just drilled straight through the slates and after many years caused many of them to crack, I subsequently spent about 4 months trying to get them to come out and have a look. Finally someone came out and after many more weeks they claimed as it was over 6 years there was nothing they could do about it. I am now left with a completely shattered roof and an expensive bill to remove the panels and lose the £8000 i spend on them! Shocking company. I will be taking them to court,”

Helpful Report

Posted 4 years ago

“Servuce so bad, it beggers belief. Service so bad BBC rogue traders would not believe it. The Service is so bad it is unbelieveable. In my opinion, do not let NGH anywhere near your property. Having contacted, NGH with reference to a replacement boiler, due to being disabled, this was done on the government scheme. Whilst in the process of getting the boiler, this was the most efficient the company was, contacting us and keeping us in the loop. A nice gent came around and did the survey. All relavent docs where produced and all was good. A date was given for the boiler to be fitted and Justin turned up to fit the boiler. And that is as far as the good service From Northern Heating goes. The boiler was fitted on the Thursday 30 Jan 20. The folliwing morning there was no heating or hot water. The boiler was reading error F1, boiler depressurised. After 3 phone calls to customer service and each time a promise of ringing me back in the next 30 mins, once they have contacted Justin. No one did call back. In the end i had to go on to the internet and learn how the system was pressurised. Still awaiting a call from NGH with relavent info. The system was repressurused to 1 bar. Thought it was all OK but on Monday morning the heating and water was cold again. Same synario Error F1. The system was presdurised to 1 bar. On several occadions i have contacted customer services to be in a que with 1 before me for several hours. In the end i gave up the system was repressureised on 4 occasions now. Trying to get hold of customer services, You will find it a lot easier to steel gold from the royal mint. I came home on Friday afternoon . To find the bedroom flooded. There is water leaking from the pipes of the new boiler. And the pipe leading to the magnetic filter has come away from the piping. This causing the flood water to be about 1 inch in the bedroom. So have now had to get rid of the carpet in the bedroom and the getting a carpenter in to access the wardrobes. I did manage to contact customer services yesterday, Fri 07 Feb 30. To be met with the response we will wting you back in 30 mins. Still no call. So no heating, no water and no care from NGH. I will give NGH till 6PM monday night. If it is not fixed, then legal proceedings will start.i will call another firm to come abd fix the inadequate work of Justin and NGH. I will also send them the bills for new carpets, the bill from the caroenter, and also the bill from the surveyor that i will be calling ti check fir ant structural damsge from the flood.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Northern Gas Heating Reviews