Northern Gas Heating Reviews

Name: Northern Gas Heating
Address: 267 Tettenhall Road, Wolverhampton
Rating: 3.69

3.7 Rating 419 Reviews

67 %

of reviewers recommend Northern Gas Heating

3.7

Based on 419 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 083 1000

Email:

contact@northerngas.net

Location:

267 Tettenhall Road
Wolverhampton
WV6 0DE

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My issues with Northern Gas have now been resolved.”

Helpful Report

Posted 7 years ago

“All started off well surveyor came day after application was made and was a very nice chap indeed and explained all I needed to know and how much it would cost me I decided to go ahead with the work and signed the contract know this is where the fun began before we made the payment which was November we was told we would have a a new boiler fitted by the first week in December and was advised to pay the fee so the ball can get rolling. As advised I payed I waited till mid December and phoned them again to see what was happening I was told we will phone you in 2 weeks to book installation 2weeks came and gone no call so I rang them back to be answered by a horrible specimen of a human who was rude and cut me off in mid conversation he had no time or patience I couldn't believe it they was quicker enough to take my money anyway the 2 week phone call never happened it was allways me calling them. Then out the blue Sunday late evening 5th Feb I had a phone call can we fit your boiler Monday morning I nearly passed out lol. now due to the previous bull poo I have already been given I was sceptical but due to his word robby the engineer came and what a nice bloke he was and a bloody hard worker he grafted all day on his own untill the job was done couldn't fault the guy the pipework is like artwork a very good job indeed and very tidy no mess and all rubbish was taken away. I want to say thanks again rob if your reading this you have done a bloody good job. Would I recommend the company yes if you don't mind waiting 3 months not 2weeks at the end of the day I paid £350 for a brand new vailent boiler it's a no brainier and on that note I thank you for that northern gas heating.”

Helpful Report

Posted 7 years ago

“I HAD A BOILER FITTED UNDER THE GOVERMENT ELIGIBILITY SCHEME AN INSPECTOR CAME OUT TO REVIEW THE WORK DONE, ON HIS ADVICE AN EXTERNAL PIPE HAD TO BE FITTED. I WAITED IN AS ASKED ON NUMEROUS OCCASIONS........NO ONE TURNED UP? EVENTUALLY SOME ONE TURNED UP AND ERECTED THE EXTERNAL PIPE. DAYS LATER IT HAD TO BE LAGGED, THE LAGGING HAS COME OFF? WHEN I RANG I SPOKE TO ' YAKUP ' WHO PROMISED ME HE WOULD CALL ME BACK THAT WAS ON THE 30/11/2016......HE NEVER PHONED BACK, I RANG AND THEY PUT THE PHONE DOWN ON ME! TWO OF MY RADIATORS DO NOT WORK. I AM GOING INTO HOSPITAL ON THE 14TH DECEMBER TO HAVE A HEART OPERATION, I WILL BE GOING HOME TO A BEDROOM WITH NO HEATING AND A BEDROOM WITH NO HEATING. THEY HAVE LEFT ME NO ALTERNATIVE BUT TO CONTACT ' TRADING STANDARDS ' , ' CAB ' AND THE 'MEDIA '”

Helpful Report

Posted 7 years ago

“If i could do 0 stars i would. This company is disgraceful. I had a boiler fitted and they flooded my kitchen ceiling which i let go and did not complain. Now had boiler setved and they have left me with no heating and it leaking. Im trying to get them to come repair with them pushing me aside saying they will call me back. Sick of this company”

Helpful Report

Posted 7 years ago

“Excellent service. On the first visit the engineer made sure we had frost protection before we went on holiday. When he returned he worked until very late in the evening to ensure that our heating system was fully working, which was much appreciated during the extremely cold weather. I would recommend your firm”

Helpful Report

Posted 6 years ago

“Really good happy. I love you 😍”

Helpful Report

Posted 6 years ago

“Good communication with Sales Manager, helpful and informative. The Installer was introduced to me prior to carrying out work & he surveyed the work to be done in advance. The installer arrived when promised and carried out the work to a very good standard and to the timescale originally set. He also left me with heating over night during a very cold spell which was much appreciated. Pleased with Northern Gas so far.”

Helpful Report

Posted 6 years ago

Hello and thank you for putting on such a lovely review - it is very much appreciated and we make sure all reviews go to the teams involved. Have a very happy new year.

Posted 6 years ago

“my issue with northern gas heating is now resolved. i am happy with the service i have received and this company has shown me that they do listen and care for their customers. new boiler works like a dream now . and the follow up service we received is amazing. at last a company that does really care. would i recommend northern gas heating? yes i would”

Helpful Report

Posted 7 years ago

“Had a boiler put in paid £250 on top and the job they done is cowboy job left with no central heating working called so many times they sent a engineer out he said your radiators got rust in them they can't get warm until you don't get new raditors . They left us with still no heating we switched off all the raditors couple of times because of airlock then they started to work the problem started of again when we didn't want the central heating on it was switching on its self we had no control on the boiler called so many times at last sent engineer out who sorted it out and then when he seen the job which was done in a bad state he took pictures repaired some bits which he could and could not do other bits because he didnt have all the tools once he left we started to have same problem again central heating working we had no control over the boiler I called up and they said we seen the job in pictures it's a mess a engeneer will be out on the 11 Jan 2017 and sort it all out for you waited no one turned up called up at 13:00 got to talk to someone who said will call you back in 10 min no reply called again at 14:00 got to speek to some one else they said I transfer you to my colleague who will help you waited 55 min still on hold I disconnected the call and called again got to talk to someone again and they said let me check I will put u on hold waited for another 40 min still no reply still on hold so I decieded to disconnect my self Very very disapointed they don't turn up waste our times I would never recommend this company to anyone”

Helpful Report

Posted 7 years ago

Hi Mrs Saddique, Please accept our apologies about the way your installation has been handled, this has been escalated to management to be looked into. Our engineer will be visiting your property this week to finish off the uncompleted work, we will do our best to make sure everything is left working correctly and you have heating and hot water. Thank you Northern Gas Heating

Posted 7 years ago

“Following my last review dated 25th Nov 16 where I was left with no hot water or heating for the weekend. A electrian turned up on Mon 28th Nov in the afternoon without the new programmer. An hour later another electrician turned up without the programmer. Allthough I had limited heating I was told they would try and get back the next day. No call and as always I had to do the chasing. It was not until 2nd Dec that I managed to speak to an electrician and said that he will call back later to confirm the appt to complete the works. What a surpise NO CALL BACK. Today 5th Dec I had to do more chasing and was told that additional works need to be carried out at an additional cost. Having been messed around leaving us without no heating they have the audacity wanting to charge more! This morning I was told from customer adviser that she will call me back to confirm how much more this will be and will provide a new quote. GUESS WHAT - no call back. With the overall experience so far is beyond a joke and appalled how they can treat their customers. There is no customer care and for the Managers what Managers they just hide behind their desks.”

Helpful Report

Posted 7 years ago

“They have installed a combo boiler. New white plastic pipes instead of copper (it can last the same but at a fraction of a cost and if something happen it's easier to replace). Warranty on piping 25 years (labour not included, of course). It came the time when the pipes started to leak (7 years after the installation). Since Monday, the customer service told me somebody from the installation team would have called me back. I have a massive lick and a house which is a proper mess. Because of the drop in pressure the boiler works on and off and will soon break down (but I have 2 daughters and can't stay without heater). Today, Friday (4th phone call) I have had to call them back again and again somebody will call me back. Do you really think I will ever receive a phone call? Of course not. But first thing they said on the phone was they would have charged me £130 for the first hour and they were looking at Wednesday next week. Really?? I have heavily complained with the customer service and asked for my call to be escalated to one of the managers (of course nobody was available). Bottom line, I am still waiting for phone call which I will never receive and i will now have to pay for somebody to come out, lift the floors and repair the pipes. After that I will have to re-plaster the ground floor, and replace the floor (lifted because of the water). This is the worst company I could have come across. Think twice before you spend your money.”

Helpful Report

Posted 7 years ago

“Very happy with all information, very knowledgable I hope”

Helpful Report

Posted 6 years ago

“speed clean ie dust sheets”

Helpful Report

Posted 6 years ago

“Excellent job done. Polite engineer. I would not hesitate to recommend Northern Gas to my friends. Thank you Northern Gas and thank you engineers. Well done.”

Helpful Report

Posted 6 years ago

“Great service given by both Steve and Jonathon in the office. Explained all necessary details and kept me informed of installation etc and when it came down to installation. Two lovely guys turned up (Dave and Dave) as promised, they were very clean and tidy and did a great job. Completed the job within the day. Explained how things worked. Well done guys.”

Helpful Report

Posted 6 years ago

“Lovely guy clean and tidy Easy to use remote control.”

Helpful Report

Posted 6 years ago

Hello and thank you so much for the positive review. It is REALLY appreciated and I will make sure James - your installer - is also made aware of your kind words.

Posted 6 years ago

“they provided me with the system I needed and took the time to make sure it was right”

Helpful Report

Posted 6 years ago

“I would recommend Northern Gas. Hard working, polite and friendly.”

Helpful Report

Posted 6 years ago

“Friendly team who did a great job installing my boiler.”

Helpful Report

Posted 6 years ago

“Although we had a delay to the installation the fitters were great. They did a lovely job and were really tidy and took a lot of time to get it right. They worked well past 8pm on the Friday evening though they had a long journey home. Very pleased”

Helpful Report

Posted 6 years ago

Northern Gas Heating is rated 3.7 based on 419 reviews