I was scheduled to visit the Kent area in February and made arrangements to check out one of Northover's cars. My son in law and I went ato the agreed date anf time and we were impressed with the quality of the cars, most of which were high end Mercedes. We were greeted warmly by Stuart, given the keys for our car and given carte blanche to spend as much time with the car as we needed. We were allowed to take the car out with no pressure on time limits or selected route. This meant that we could try out the car on a variety of routes and road types. The car that I wanted initially wasn't ideal for my purposes so I selected another to try out. Once again, the staff were more than helpful and made the arrangements to move it out of its spot onto the road which was no mean feat. Once again, we felt no pressure of time or the hard sell. The upshot was that I bought a car from Northover. The trust and lack of the hard sell made me feel completely at ease and happy to do business with them. All of the staff were extremely friendly and couldn't be more helpful. In my mind, this is the model to which car showrooms should be run. I would happily travel 500 miles (as I did on this occasion) to deal with the team again.