DO NOT BUY
SCAM
I purchased 2 perfumes from Notino, paid for a 24h delivery (orders 9510874826, 9510867740)
9 days later Notino has lost my parcels.
Denying me any refund to my money (over a £100).
Denying me replacements.
Denying me any accurate tracking information to where my parcels are.
Denying me any contact with any managers or supervisors.
And since Notino failed to follow up, I had to contact Parcelforce, who are telling me they will have to wait for the van driver to return to work - they don’t know when - so they can interview him and find out where he took the parcels (the delivery says delivered to post office but doesn’t say which one - my area post offices are closed since before the delivery, notino were informed of this before the delivery ever took place).
I was promised to have a supervisor contact me, which of course never happened.
Now I am short over a £100
I am being denied any solutions or even contact with any supervisors.
I will be updating this post with the link to trustpilot post with all the screenshots for all my communications with notino including dates and times and failed promises.
WORST EXPERIENCE EVER
5 years ago
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