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Notino Reviews

4.6 Rating 3,065 Reviews

90 %

of reviewers recommend Notino

Company Reviews

4.6

Based on 3,065 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Notino 5 star review on 11th January 2023

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Notino 2 star review on 16th September 2022

24

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unethical company to buy from. I was planning on making an order last night, however I have found out from speaking to their customer service today (they didn’t bother to respond to my email which I sent last night) that their coupon codes which they advertise on their website expire at 11pm. All I got on the phone was a “sorry”, I will not be buying from them again in future. Unethical company!”

Posted 1 month ago

“Poor returns policy (illegal I believe), customer service doesn't really read what you send, sending soiled goods as new, expect you to get gift vouchers instead of refunds for damaged goods.”

Posted 2 months ago

“First bad experience! I’ve bought from Notino many times and been a loyal customer. I had bought a ABH brow pomade and it came dry and cracked I emailed them with a photo, I got a response that showed they didn’t even read my email asking for a photo and details I had already provided… I’ve since sent many follow up emails that have been ignored.”

Posted 2 months ago

“Terrible customer service. I am waiting my parcel one month and the only thing they told me is to contact the courier.”

Posted 2 months ago

“I love Notino ❤️❤️❤️ great prices, quick delivery, natural cosmetics and many german and polish beauty products”

Posted 3 months ago

“The only site I can purchase my daily moisturizer at a reasonable price. I find the site easy to use, postage is good. No complaints!”

Posted 3 months ago

“Terrible customer service and Breach your Consumer Rights. I ordered 2 beauty products, which both arrived smashed. I was refused a refund or replacement under my Consumer Rights and instead the supervisor wanted to engage in email pingpong. I will not be using this retailer again! and I would not trust their returns policy statement.”

Posted 3 months ago

“Great company, best price, easy to register and order.”

Posted 3 months ago

“I made two orders on Notino and both times the data - my phone number, address and delivery details got leaked and eventually I got a link from the swiss post requesting to update my address for a fee, later my card was charged two times by the scammers and I lost 154chf. Notino did nothing after I reported this and doesn’t provide any explanation, investigation, refund and even apologies. I WILL NEVER USE THIS PLATFORM AGAIN. STAY AWAY”

Posted 3 months ago

“Good selection of lovely perfume products and body lotions. Prices very competitive. Easy site as well ! What's not to like !”

Posted 4 months ago

“very good prices , very easy to order”

Posted 4 months ago

“Great prices .easy ordering.”

Posted 4 months ago

“A good variety of products here. Even try some samples for a fiver. Good prices on the products i was searching for. Easy to navigate site, whats not to like?”

Posted 4 months ago

“Thank you”

Posted 4 months ago

“Great Prices ,Easy ordering , Good delivery’s”

Posted 4 months ago

“Easy to find just what I was looking for, good price and great discount codes.”

Posted 4 months ago

“Easy company to deal with”

Posted 4 months ago

“It was a pleasure to order this perfume as it was so straight forward. I am an old but young Granny!! We like things online to be not difficult to do. Thank you. Penny”

Posted 4 months ago

“You advertised at £39 but charged me £47”

Posted 4 months ago

“I would say I'm part of the fragrance community.. and when something new comes to the market, Notino is always my first port of call. They also keep the deals rolling and rolling, and I have been very lucky looking at the website just at the right time and seeing high-end brands going for cheap prices. Granted, I do probably look at the Notion website nearly every day, but it really does pay off .. Something had been out of stock for a while and it was back in stock this evening..so I just ordered 3 bottles and got 15% off the total price. The website is easy to navigate and everything I have ordered, always arrives well packed !! Notion, great stuff!! I highly recommend them!!!”

Posted 4 months ago

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Notino is rated 4.6 based on 3,065 reviews