Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,065 Reviews

90 %

of reviewers recommend Notino

Company Reviews

Questions

Metrics

4.6

Based on 3,065 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Notino 5 star review on 11th January 2023

Anonymous

Notino 5 star review on 10th December 2022

Maria Lee Carta

Notino 5 star review on 13th November 2022

David

Notino 2 star review on 16th September 2022

Gemma

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You advertised at £39 but charged me £47”

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Posted 4 months ago

“Good price on an item I was looking for, however everywhere on,I’ve says that Notino orders are free delivery over £30, I couldn’t get it to accept free delivery even when my basket was over £45, so deducted the extra items I didn’t really need & only spent £23. Free delivery on orders over an amount is pretty standard now. Shame about that”

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Posted 4 months ago

“Good prices but it’s disappointing that you charge for delivery even for orders over £50.”

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Posted 5 months ago

“Very difficult to make a payment, very disappointing.!!!!!”

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Posted 5 months ago

“I love Notion but in this case, I wasn't allowed to choose the 'Christmas Wrapping' option and was disappointed with the cost of delivery.”

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Posted 5 months ago

“discount code doesn't work! and I couldn't add all the products and delivery cost £4, now I have to order again and pay for another delivery. I don't recommend it.”

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Posted 5 months ago

“Unable to apply discount on product”

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Posted 5 months ago

“The website works from a mobile but not on your PC which is frustrating after building a shopping list and then finding you can’t check out and pay, but have to start all over from scratch on the mobile.”

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Posted 9 months ago

“I have experienced so much difficulty as it kept rejecting the postcode , very frustrating”

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Posted 1 year ago

“Whilst I found the product I wanted, why are you charging customers for eco packaging?? Don’t shift the responsibility onto the consumer.”

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Posted 1 year ago

“Your site wouldn't let me use my credit card a few times over a period of time ,after that tried about 6 hours later and it works . I tried to buy it over the phone i was told your company can't take credit cards over the phone !!!. so it wasn't an easy transaction i nearly gave in . I have bought from you for a few years and never had this trouble before . Regard Sheila”

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Posted 1 year ago

“Don’t like being pushed to buy more.”

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Posted 1 year ago

“Rejected my Halifax C C WHY??? johnppis@hotmail.com”

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Posted 1 year ago

“Disappointed after being offered free delivery I have been charged £3.99”

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Posted 1 year ago

“The item I purchased was labelled “free delivery” but I’ve had to pay £3.49 collect fee.”

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Posted 1 year ago

“Felt caught out by the delivery charge. Needs to be flagged up better. £3+ v. expensive postage for 50 ml tube of skin buff.”

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Posted 1 year ago

“In basket you’re initially given the option for PayPal, the payment process is completed but the order is never placed.... no explanation is given. The payment process has to go via the non PayPal option to then select delivery option and again PayPal can be chosen... with order being completed. The initial option for PayPal should not be offered as it creates a false route without explanation. Image attached “PayPal Checkout” doesn’t complete order, “proceed to checkout” must be used”

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Posted 1 year ago

“The item I ordered Armiani Acqua Di Gio Absolu 200ml was on the free delivery offers but when I ordered it I had to pay £3.49 for delivery to my local post office as this was the cheapest option. Why did I not get free delivery”

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Posted 1 year ago

“Delivery charges ought to be on home page of your web-site and transparently clear and I believe that spending over £25.00 on your web-site warrants free delivery. I only bought from you because the cost of the items was good, but plus delivery - not now. Shame, I would have purchased from you again - not now.”

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Posted 1 year ago

“Expensive delivrry charge !!!”

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Posted 2 years ago

Notino is rated 4.6 based on 3,065 reviews