Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,850 Reviews

90 %

of reviewers recommend Notino

Company Reviews

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4.6

Based on 3,850 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

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Notino 5 star review on 3rd September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your site wouldn't let me use my credit card a few times over a period of time ,after that tried about 6 hours later and it works . I tried to buy it over the phone i was told your company can't take credit cards over the phone !!!. so it wasn't an easy transaction i nearly gave in . I have bought from you for a few years and never had this trouble before . Regard Sheila”

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Posted 3 years ago

“Don’t like being pushed to buy more.”

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Posted 3 years ago

“Rejected my Halifax C C WHY??? johnppis@hotmail.com”

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Posted 3 years ago

“Disappointed after being offered free delivery I have been charged £3.99”

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Posted 4 years ago

“The item I purchased was labelled “free delivery” but I’ve had to pay £3.49 collect fee.”

Notino 2 star review on 16th September 2022

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Posted 4 years ago

“Felt caught out by the delivery charge. Needs to be flagged up better. £3+ v. expensive postage for 50 ml tube of skin buff.”

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Posted 4 years ago

“In basket you’re initially given the option for PayPal, the payment process is completed but the order is never placed.... no explanation is given. The payment process has to go via the non PayPal option to then select delivery option and again PayPal can be chosen... with order being completed. The initial option for PayPal should not be offered as it creates a false route without explanation. Image attached “PayPal Checkout” doesn’t complete order, “proceed to checkout” must be used”

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Posted 4 years ago

“The item I ordered Armiani Acqua Di Gio Absolu 200ml was on the free delivery offers but when I ordered it I had to pay £3.49 for delivery to my local post office as this was the cheapest option. Why did I not get free delivery”

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Posted 4 years ago

“Delivery charges ought to be on home page of your web-site and transparently clear and I believe that spending over £25.00 on your web-site warrants free delivery. I only bought from you because the cost of the items was good, but plus delivery - not now. Shame, I would have purchased from you again - not now.”

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Posted 4 years ago

“Expensive delivrry charge !!!”

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Posted 4 years ago

“Really disappointed in delivery charges. As a customer that has spend over £100+ on the products. Would have been nice to receive a complimentary free delivery as many other websites do offer this privilege nowadays to the customers that send more than the average. Is just not the way you treat a good customer in my opinion.”

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Posted 4 years ago

“Very disappointed that after ordering goods worth over £140 that you still charged me £4 postage 😡”

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Posted 4 years ago

“TO be honest your service is good, it is just having to always pay postal costs, it is too much x”

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Posted 4 years ago

“They lost my package and they didn't want to give me a refund.🤷‍♀️ Thank”

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Posted 4 years ago

“Extra charges on checkout. Not fare at all. What’s Eco packing for £0.99 ? Which I don’t need.”

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Posted 4 years ago

“Did not find it easy to navigate”

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Posted 4 years ago

“By far too expensive”

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Posted 4 years ago

“You sent me voucher for 15% off with code QVK23LBL. It had no expiry date on it but when I came to use it it was stated to be expired. Plus you do not stock Tom Ford”

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Posted 4 years ago

“Really complicated ordering. Can’t pay with debit card”

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Posted 4 years ago

“Price changed very quickly during purchase qhich I thought was free delivery. Clicked acceptance too quickly not happy about paying over £15. for what I thought was going to be £10.50p. Wont catch me out again”

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Posted 4 years ago

Notino is rated 4.6 based on 3,850 reviews