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Notino Reviews

4.6 Rating 3,065 Reviews

90 %

of reviewers recommend Notino

Company Reviews

4.6

Based on 3,065 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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24

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed in delivery charges. As a customer that has spend over £100+ on the products. Would have been nice to receive a complimentary free delivery as many other websites do offer this privilege nowadays to the customers that send more than the average. Is just not the way you treat a good customer in my opinion.”

Posted 2 years ago

“Very disappointed that after ordering goods worth over £140 that you still charged me £4 postage 😡”

Posted 2 years ago

“TO be honest your service is good, it is just having to always pay postal costs, it is too much x”

Posted 2 years ago

“They lost my package and they didn't want to give me a refund.🤷‍♀️ Thank”

Posted 2 years ago

“Extra charges on checkout. Not fare at all. What’s Eco packing for £0.99 ? Which I don’t need.”

Posted 2 years ago

“Did not find it easy to navigate”

Posted 2 years ago

“By far too expensive”

Posted 2 years ago

“You sent me voucher for 15% off with code QVK23LBL. It had no expiry date on it but when I came to use it it was stated to be expired. Plus you do not stock Tom Ford”

Posted 2 years ago

“Really complicated ordering. Can’t pay with debit card”

Posted 2 years ago

“Price changed very quickly during purchase qhich I thought was free delivery. Clicked acceptance too quickly not happy about paying over £15. for what I thought was going to be £10.50p. Wont catch me out again”

Posted 2 years ago

“Still paying for delivery even when buying for £85”

Posted 2 years ago

“Postage is far too expensive”

Posted 2 years ago

“Order almost 100£ Delivery 3.99 why ?”

Posted 2 years ago

“Price jumped by more than expected at checkout.”

Posted 2 years ago

“Price changed from putting item into basket and checking out.”

Posted 2 years ago

“Delivery charges were astronomical ! £3.99 for an item that would cost no more than £1.50 including packaging !!”

Posted 2 years ago

“No. Won't rush to go back. Had to pay £3.99 for delivery which took ages and ages. I don't understand why can't you use Royal Mail which is so much faster and more convenient than Parcelforce.”

Posted 2 years ago

“Should be free delivery”

Posted 2 years ago

“The advert/site stated free delivery and then you charged me £3.90 delivery. This is very poor practice and will earn you bad reviews”

Posted 2 years ago

“Post charge shock at checkout !”

Posted 3 years ago

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Notino is rated 4.6 based on 3,065 reviews