Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,065 Reviews

90 %

of reviewers recommend Notino

Company Reviews

Questions

Metrics

4.6

Based on 3,065 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Notino 5 star review on 11th January 2023

Anonymous

Notino 5 star review on 10th December 2022

Maria Lee Carta

Notino 5 star review on 13th November 2022

David

Notino 2 star review on 16th September 2022

Gemma

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, but I would prefer free delivery if you buy, for example, over 30 pounds.”

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Posted 4 months ago

“Really pleased with the service but thought the delivery for 2 eye pencils was expensive. Most places now do free delivery.”

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Posted 4 months ago

“Had the fragrance I was looking for, which is sometimes difficult to get but a couple of glitches on the website. In middle of paying by PayPal and screen reverted to blank page of Notino website. Had to check PayPal to see if it had gone through (it hadn’t), so had to go through order process again”

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Posted 5 months ago

“Very difficult to get order though on mobile??”

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Posted 5 months ago

“Apple Pay didn't work on website which made me think is it a genuine company”

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Posted 5 months ago

“I do like Notino and they have a decent product selection, if not extensive, but I find it quite annoying that they offer free delivery for a few specific products only. Would be if they offered free delivery for orders over a specific amount, as most websites tend to do. Having said that, I have shopped at Notino before and haven't had any issues. Can't comment on the returns&refunds process because I have never returned anything.”

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Posted 6 months ago

“website not the best,but price is OK”

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Posted 6 months ago

“Check out was more difficult than most websites.”

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Posted 8 months ago

“I don’t need to pay the extra 3.99 so pease take it off my bil or I won’t buy the perfume”

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Posted 9 months ago

“Extremely easy shopping for difficult items to find. Thank you very much.”

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Posted 10 months ago

“There are a few things about the site that caused me pause when purchasing. Firstly the site has some confusing UI. I wanted to purchase 'Schwarzkopf repair rescue spray conditioner' and noticed that there were 3 options, but it wasn't obvious what the 3 options were (200ml, 400ml & damaged 400ml) and so I flicked between them several times to work it out. It's also clear from some of the copy that Notino doesn't have a UK content team, as the wording looks like it's been translated from another language as it's a bit stiff and formal. Both of these things and the Trustpilot reviews mean I'm a little anxious about my purchase, but hope I am pleasantly surprised when my products arrive and I can update my review.”

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Posted 1 year ago

“Good prices but the postage costs should be stated before going to the payment. It was not obvious!”

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Posted 1 year ago

“I want free delivery every time…I don’t like paying for it! Otherwise I would be happy with service!”

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Posted 1 year ago

“Good variety of products# prices too but the most annoying thing for me is lack of free delivery. There should be an amount above which customers have option of free delivery.”

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Posted 1 year ago

“Promo code didn’t work :-(”

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Posted 1 year ago

“I was totally disappointed as it is showing 20% off withe the code brands, but it did not work.”

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Posted 1 year ago

“I've purchased items from Notino on numerous occasions and always happy. I've just purchased items with the 'brands' discount of 30% but it would not accept it. It was still advertised on the site.”

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Posted 1 year ago

“I had an issue early today when it asked me repetitively about my zip code even though recognizing I was in the UK using a UK WEBSITE and providing a UK address. That was a bit annoying bit the rest is very fine!”

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Posted 1 year ago

“I had been led to believe from your ordering pages that the code love20 would reduce the cost of my perfume purchases and also that I would get free delivery - none of this was true despite spending £186.80 with your company”

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Posted 1 year ago

“Relatively simple process however the advertised free delivery over £25 was not available at checkout.”

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Posted 1 year ago

Notino is rated 4.6 based on 3,065 reviews