Notino Reviews

Name: Notino
Rating: 4.60

4.6 Rating 3,600 Reviews

90 %

of reviewers recommend Notino

Company Reviews

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Metrics

4.6

Based on 3,600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Notino 5 star review on 3rd September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t take of the discount after I put code in”

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Posted 1 day ago

“I like this store and shopping but there is one problem with delivery because the packages I previously ordered should be delivered to my home address, were delivered somewhere else. The courier could not find my address and left parcels on another street And I've been looking for my package several times.”

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Posted 1 month ago

“Wish would be more offers, um but ok”

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Posted 1 month ago

“how do I get a free delivery. some customers have .Thanks.”

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Posted 4 months ago

“You address form is a total mess, you put the house number AFTER the street. FIX IT.”

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Posted 7 months ago

“Not free delivery”

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Posted 7 months ago

“All ok except delivery should be free if the customer is to manage the delivery himself/herself from a pickup point. Can’t understand why you are specifying the ‘Payment’ charge to be ‘Free’? (Don’t experience this with any other UK online orders).”

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Posted 9 months ago

“Great variety and choice of products. Various sizes too for every budgets. Swift postage Notino will be my first go to now I have discovered them. Spreading the site info with friends and family”

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Posted 10 months ago

“I never had issues, but I could avoid being charged for delivery on other platforms with a £ 100 cosmetics order. Treat your customers better notino.”

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Posted 11 months ago

“A really great price for 200ml Bio Oil Website was fast, no gremlins! I have bought from this company previously and would recommend to others.”

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Posted 1 year ago

“سلام نه هزینه ارسال ان خیلی گران بود”

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Posted 1 year ago

“Email saying saving of 30% no saving:(”

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Posted 1 year ago

“50p for product protection. 90p for eco friendly packaging. This is stuff Notino should be doing anyway. It's bizarre that it's not the company's responsibility to protect our parcels and to use eco packaging. I'm grateful for the prices but making consumers pay for parcel protection is wild. Also Notino has a base in London, so why am I paying for delivery after a certain amount? Most places do £25+ free delivery or click and collect. It's just a weird choice. Heck £50+ free shipping would be fine.”

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Posted 1 year ago

“Just spent £200 and they make you pay for delivery which takes nearly a week, even though it is courier, which is ridiculous. There should be free delivery on spends over a certain amount.”

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Posted 1 year ago

“Good service, but I would prefer free delivery if you buy, for example, over 30 pounds.”

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Posted 2 years ago

“Really pleased with the service but thought the delivery for 2 eye pencils was expensive. Most places now do free delivery.”

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Posted 2 years ago

“Had the fragrance I was looking for, which is sometimes difficult to get but a couple of glitches on the website. In middle of paying by PayPal and screen reverted to blank page of Notino website. Had to check PayPal to see if it had gone through (it hadn’t), so had to go through order process again”

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Posted 2 years ago

“Very difficult to get order though on mobile??”

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Posted 2 years ago

“Apple Pay didn't work on website which made me think is it a genuine company”

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Posted 2 years ago

“I do like Notino and they have a decent product selection, if not extensive, but I find it quite annoying that they offer free delivery for a few specific products only. Would be if they offered free delivery for orders over a specific amount, as most websites tend to do. Having said that, I have shopped at Notino before and haven't had any issues. Can't comment on the returns&refunds process because I have never returned anything.”

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Posted 2 years ago

Notino is rated 4.6 based on 3,600 reviews