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Notino Reviews

4.6 Rating 3,065 Reviews

90 %

of reviewers recommend Notino

Company Reviews

4.6

Based on 3,065 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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24

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my first experience shopping with Notino. The product I was looking for was priced a bit lower than other sites however I am not happy paying the delivery charges. Most places in the UK do not charge a delivery fee specially for goods over £40 or £50 so I was unhappy paying a £3.99 for a product over £70. However if it is a company policy I can’t do much about it but I would be hesitant to use this company again.”

Posted 1 year ago

“There should be free delivery for purchases over £50 like other competitors.”

Posted 1 year ago

“So far so good 👍”

Posted 1 year ago

“A lot of new perfumes have already come out that I still don't see here... Where is the free samples 😒”

Posted 1 year ago

“i find this a misleading website because it is always suggesting ai discount and never giving one”

Posted 2 years ago

“I like this site but the product I bought said free delivery but at checkout i got charged for delivery”

Posted 2 years ago

“PRICES GREAT BUT THERE SHOULD BE FREE DELIVERIES ON BIG ORDERS.”

Posted 2 years ago

“Good product but very expensive postage”

Posted 2 years ago

“Was a good price for the item but when you add the delivery charge was almost the same as buying from other big name websites.”

Posted 2 years ago

“good selection but even though I went through a page that promised free delivery for orders over £25- mine was £48- Only after I authorised payment did the invoice show I'd been charged for delivery- sneaky! not sure I'd buy from them again”

Posted 2 years ago

“You did not allow my 15% discount as promised on gift sets Very disappointed”

Posted 2 years ago

“Goods came on time great service”

Posted 2 years ago

“There could be a free delivery option”

Posted 2 years ago

“I enjoy shopping with you , but my last order cost me £3.99 delivery , that makes it not much cheaper than I can get from local shops .”

Posted 2 years ago

“Delivery too expensive. Not enough payment options. I like payment with Klarna.”

Posted 2 years ago

“Lack of up front information and choices on delivery, when it will be delivered cost options for faster delivery.”

Posted 2 years ago

“Found products easily which was great and at good prices. The thing that really annoys me is that you don't find out what you have to pay delivery charges until checkout. It should be translucent when you see the item and before you put it in your basket. The cost of delivery defeated the purpose of getting it cheaper on line as it was a high cost. You should list delivery costs or have a tag on where you can we the costs per items and multiple items (obviously weight pending) before you make the decision to buy.”

Posted 2 years ago

“I shop with Notino often. I like that they have obscure products and perfume samples. £3.99 is too expensive a delivery price for them to charge every time, I usually wait until the item I want from them is listed as “free delivery””

Posted 2 years ago

“I was disappointed, I only went on line to buy 1 item x3 but finished up with over £80 only to find I was still being charged £3.99 shipping so I cancelled the rest & just bought the ones I had intended to buy.”

Posted 2 years ago

“For some reason there prices change every few hours. I think its calculated when they see a perfume is on offer and it's doing well, they raise the price. Not a good tactic when you're selling the SAME item to 2 different customers with two different prices within few hours difference. Otherwise I would've given 5 stars.”

Posted 2 years ago

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Notino is rated 4.6 based on 3,065 reviews