Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,065 Reviews

90 %

of reviewers recommend Notino

Company Reviews

Questions

Metrics

4.6

Based on 3,065 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Notino 5 star review on 11th January 2023

Anonymous

Notino 5 star review on 10th December 2022

Maria Lee Carta

Notino 5 star review on 13th November 2022

David

Notino 2 star review on 16th September 2022

Gemma

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The search bar for delivery location is not working well, not possible to search based on my home postcode.”

Helpful Report

Posted 1 year ago

“The Address List you use is hopeless. All the addresses you find from my postcode omit the name of our village. Please use another national Address List.”

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Posted 1 year ago

“Spent £100 but they still don't offer free delivery. Chose to pick the item up and even had to pay £3.50 for that! Ridiculous. Much prefer All Beauty but unfortunately they didn't have the item in stock. Second time I've used Notino. I wasn't completely sold on it last time - the scent of the perfume I ordered last time didn't last very long so wasn't entirely sure if it was genuine or not. However, it was a perfume I hadn't had before so wasn't sure if it was just that perfume. We will see what this one is like as it's a perfume I've had plenty of times. Overall, it's good there's another option out there and means not having to buy from places like Amazon, however I'm not yet sure if it's as good value as it initially seems to be.”

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Posted 1 year ago

“Really good products and prices. Don’t accept American Express though.”

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Posted 1 year ago

“The delivery charges ridiculous”

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Posted 1 year ago

“Thought delivery was expensive at £3.99 for a small bottle of foundation”

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Posted 1 year ago

“I am using Notino for years now and I love it but this time, trying to change the address for my parcel to arrive at work was such a pain... can't belive you don't have the option to put the postcode and then just to choose the adress. Was a nightmare”

Helpful Report

Posted 1 year ago

“Very cumbersome going through check out problems with redirecting to paypal. Took me 6 attempts to pay for the order”

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Posted 1 year ago

“Too difficult to tell how you are paying: I got half way paying with PayPal but could not enter my billing address, so I reversed out of that and paid CC I hope I haven't paid twice!”

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Posted 1 year ago

“The product is great and the price is great but I spent much too much time looking for the delivery options, that in fact I never did find. Luckily it was broken down by Paypal. I also didn’t want to give a phone number and the system wouldn’t allow me to place the order until I had entered a house name. I had already entered the house number.”

Helpful Report

Posted 1 year ago

“The product, Burt's Bees Lip Balm, Pink Grapefruit came up easily as that's what I searched for, but when I went to pay the postage of £3.99 had been selected and I had no option to accept it even though there were 4 options on the list when I checked Delivery Information. I was unable to select the Post Office at only £3.49. Not impressed with this as no information was given for the reasons why I couldn't choose.”

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Posted 1 year ago

“Notino has good deals but I do think it's quite awful when you spend over £100/ £200 and still get charged for delivery. I find it so off putting, like come on guys we're in modern times..Surely you can find a delivery company to work alongside and make shipping free over £50 at least..For goodness sakes. Anyway apart from that prices aren't too bad, not always the cheapest so I always shop around first but it'll do for now.”

Helpful Report

Posted 1 year ago

“Good prices don’t like paying £3.99 delivery charge when spending over £150 .”

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Posted 1 year ago

“I think you should make it more clear that you are adding postage as it's not till the very end of purchase that you find it's been added. I also found your free postage if I bought a L'Oreal product and the perfume didn't work either so I ended up not purchasing the item from L'OREAL and only the perfume.”

Helpful Report

Posted 1 year ago

“To many extra charges. Pay for product, pay for Delivery,pay for tracker, pay for paying with paypal...”

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Posted 1 year ago

“I am happy with original price. Not too happy with paying £3.99 for delivery and £0.99 for delivery insurance. I've seen the same hair dyes on amazon 20p cheaper and free delivery. I'm also unsure if I will receive the free gift you offered, you ask for a promo code but that was impossible since you didn't ask for my email or phone number to send me a promo code.”

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Posted 1 year ago

“Love the web design and products they use (It would be nice to have Oskia as well) but I am terribly disappointed with their shipping price. Purchases over a certain amount should be free and so should click and collect. Why do I have to pay the same for DPD and collection? I use this for large shopping, but when I need couple items each month I go somewhere else..”

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Posted 1 year ago

“First time ordering from notino so far so good need to wait for my delivery.”

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Posted 1 year ago

“Price was not bad. It would of been nice to have free delivery on the fragrance brought at its price”

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Posted 1 year ago

“I don’t like paying delivery costs for anything”

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Posted 1 year ago

Notino is rated 4.6 based on 3,065 reviews