Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Notino Reviews

4.6 Rating 3,065 Reviews

90 %

of reviewers recommend Notino

Company Reviews

4.6

Based on 3,065 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how Notino made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Notino 5 star review on 11th January 2023

Notino 5 star review on 11th January 2023

Notino 5 star review on 10th December 2022

Maria Lee Carta

Notino 5 star review on 13th November 2022

Notino 5 star review on 13th November 2022

Notino 5 star review on 13th November 2022

Notino 2 star review on 16th September 2022

24

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unethical company to buy from. I was planning on making an order last night, however I have found out from speaking to their customer service today (they didn’t bother to respond to my email which I sent last night) that their coupon codes which they advertise on their website expire at 11pm. All I got on the phone was a “sorry”, I will not be buying from them again in future. Unethical company!”

Posted 1 month ago

“Poor returns policy (illegal I believe), customer service doesn't really read what you send, sending soiled goods as new, expect you to get gift vouchers instead of refunds for damaged goods.”

Posted 2 months ago

“First bad experience! I’ve bought from Notino many times and been a loyal customer. I had bought a ABH brow pomade and it came dry and cracked I emailed them with a photo, I got a response that showed they didn’t even read my email asking for a photo and details I had already provided… I’ve since sent many follow up emails that have been ignored.”

Posted 2 months ago

“Terrible customer service. I am waiting my parcel one month and the only thing they told me is to contact the courier.”

Posted 3 months ago

“Terrible customer service and Breach your Consumer Rights. I ordered 2 beauty products, which both arrived smashed. I was refused a refund or replacement under my Consumer Rights and instead the supervisor wanted to engage in email pingpong. I will not be using this retailer again! and I would not trust their returns policy statement.”

Posted 3 months ago

“I made two orders on Notino and both times the data - my phone number, address and delivery details got leaked and eventually I got a link from the swiss post requesting to update my address for a fee, later my card was charged two times by the scammers and I lost 154chf. Notino did nothing after I reported this and doesn’t provide any explanation, investigation, refund and even apologies. I WILL NEVER USE THIS PLATFORM AGAIN. STAY AWAY”

Posted 4 months ago

“Could not pay for item Pay pal did not come up as an option until the following day No voucher codes would be acceptrd Took me over 12 hours to sort my order”

Posted 4 months ago

“So much fuss to pay with my debit card and i have shopped with you loads of times”

Posted 5 months ago

“I have shopped with you for many years but this time your discount offer was not offered and I found it difficult to get my payment authorised . A very disappointing experience after so many happy previous experiences.”

Posted 6 months ago

“Previous order was cancelled with no explanation. Let's see if any better this time.”

Posted 6 months ago

“No mention of the shipping costs in checkout. Should be on that page!”

Posted 7 months ago

“The site gave a code to get 15% discount, even told me what the price would be after the discount. Said the code was valid until 11.00pm, but wouldn’t accept it at the payment stage.”

Posted 7 months ago

“Placing an oder wad a nightmare!!!”

Posted 7 months ago

“I was happy with my order. But since ordering I have been inundated with spam emails & calls not from the company as if my details have been disclosed to other parties.!”

Posted 9 months ago

“You had everything I wanted but even after spending a certain amount delivery was jot free and for that its a 1 star from me. There should be free delivery once anyone has spend over £100 or over a certain amount. Disappointing.”

Posted 9 months ago

“Your site is poor you cancel my order in minutes then tell me you are only refunding the price less delivery as you have no stock .Absolutely Disgusting.”

Posted 10 months ago

“You offered code with -15% discount which didn’t work! Then I had a problem with paying which doesn’t happen first time. This is why usually I use other websites but this time I thought I will try here. My mistake.”

Posted 10 months ago

“Notino is promotting business with Klarna (which gives buyers credit), unfortunately they do not have the controls in place to insure that there is no fraud. In other words, merchandise can be ordered on credit, financed by Klarna, on Notino, on behalf of somebody (me in that case) but to be delivered to somebody else, with a fake reference email. By the time the emails reminders have gone unanswered, Klarna sends a claim (to me) for a business that I am not even aware in the first place. And what does Notino do in response? They just suggest to go to the police. I would strongly suggest to them to get their controls properly in place, not to fall victims of such trivial frauds. It would also avoid annoying people who have absolutely nothing to do with their business, and who will for sure avoid doing any business with Notino.”

Posted 11 months ago

“price of delivery too high spent £87 and was charged delivery it should be free over £50”

Posted 1 year ago

“Too many questions when it is easy using PayPal. You did not make it simple as it should be when paying by this method.”

Posted 1 year ago

«
1
2
3
4
5
»

Notino is rated 4.6 based on 3,065 reviews