Notino Reviews

Name: Notino
Rating: 4.60

4.6 Rating 3,721 Reviews

90 %

of reviewers recommend Notino

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Metrics

4.6

Based on 3,721 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email

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Notino 5 star review on 3rd September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t receive my item. Customer service was awful. Please avoid”

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Posted 7 hours ago

“I’m extremely disappointed with my experience with Notino. The first issue started when I received a damaged product, and instead of taking responsibility, they blamed the manufacturer. This was frustrating, as my contract is with Notino, and I expected them to take ownership of the situation rather than shifting blame. The packaging was clearly damaged, and it was obvious the product had not been handled properly before reaching me. Despite this, I had to go through unnecessary back-and-forth communication, which made the whole process stressful and time-consuming. Unfortunately, the issues didn’t stop there. I’ve since had further problems with orders, including items that appeared tampered with, with damaged boxes and seals. This raises serious concerns about their quality control and handling processes. Overall, the experience has been exhausting. When you’re paying for products, especially premium items, you expect them to arrive in proper condition. Notino has failed to meet that basic expectation, and I would not recommend them based on my experience.”

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Posted 4 weeks ago

“Pedido nº 9442823910 (entregado el 30/01/2026, Correos Express). Compré Hugo Boss BOSS Femme EDP 75 ml y el frasco llegó completamente vacío. La caja del producto tenía manchas compatibles con fuga. Envié fotos/vídeo, peso en balanza y capturas del tracking, pero Notino rechazó la reclamación por no disponer de la caja exterior y la etiqueta de envío (se desecharon tras la entrega). Muy decepcionada con la gestión del servicio al cliente. Solicito una solución: sustitución o reembolso.”

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Posted 1 month ago

“I am very disappointed with my experience. All of the diffusers I received were of poor quality. Some arrived not working at all, and others stopped functioning within the first week of use. Additionally, the customer service is unhelpful and does not provide any resolution. Unfortunately, this experience has left me with little confidence in the company’s products and services. I would not recommend this website to others.”

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Posted 1 month ago

“I like shopping with notino, the price are very afordable and the gift. Thank you notino for pertronizing your customers.”

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Posted 1 month ago

“Atenție!Trimit produse expirate daca nu știi să verifici data expirării te manipulează persoanele de contact,în speță Denisa și Silvia .”

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Posted 2 months ago

“The courier company did not contact me, and my package was thrown into a corner. I only realized it had arrived later, and when I went to pick it up, it had been opened. I did not sign for anything. Upon arrival, one of my items was missing. The courier company did not address the issue. When I called Notino, they initially said they would assist and spoke pleasantly while filing the complaint. However, immediately after I left a 5-star review, they canceled the complaint and claimed it had already been closed. I hope that in the future, more “impartial” decisions will be made”

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Posted 2 months ago

“Returned an unwanted item which they got. Refund via original payment method of PayPal refused. Tried to push a voucher instead. Refund would only be issued if I provide my international bank codes ( swift and bic). Told refund could take up to 14 days and guess what, I’m on day 14 and still not paid. Avoid this company, alarm bells are ringing. I now see lots of complaints also about counterfeit products. This doesn’t surprise me. STAY AWAY”

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Posted 4 months ago

“Am not sure if I paidtwice Am not sure if I paid twice”

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Posted 4 months ago

“When I paid via PayPal, the total amount taken was considerably more than it should have been including more for delivery. Very misleading.”

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Posted 4 months ago

“Sent me a defective bottle then would not send a replacement bottle”

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Posted 4 months ago

“Package never arrived and Notino said that it was my problem. Never replied on my response with evidence I was not home.”

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Posted 5 months ago

“Reacție urâtă la această cremă Am cumpărat această cremă cu multă încredere, însă după doar o aplicare am avut o reacție puternică: pielea de sub ochi s-a umflat și s-a înroșit, cu senzație de arsură. Nu am mai pățit asta cu alte produse. Am descoperit apoi că produsul conține parfum și acid salicilic, care pot irita pielea sensibilă. Recomand mare atenție, mai ales celor cu ten sensibil sau care aplică aproape de zona ochilor.”

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Posted 6 months ago

“all bad in this shop, sorry”

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Posted 6 months ago

“Notino sent me an ad promising a free gift with purchase. At no point during the purchase process was the gift made available. After making the purchase, I alerted Notino to their error, to which they responded that the fault my own for not finding the gift during the purchase process. I explained that the gift was not made available during the purchase process and asked them to send me the gift anyway, to which they firmly refused. A total scam.”

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Posted 6 months ago

“Did not have a bad experience. It’s so easy to order and I’m an old lady. Thank you.f”

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Posted 6 months ago

“Too complicated! James Hurley.”

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Posted 7 months ago

“Just experienced shocking customer service from Notino. Bought two products and was entitled to a free gift. Goods arrived, one was already opened and the free gift was missing. They have disputed that either was possible, only option is to return at my expense but then they’ll likely state it’s been opened and free gift is missing. Buyer beware!!!”

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Posted 7 months ago

“Made my order and was asked to choose a free gift but the system would not allow me to make a choice. Not much of a gift..... More like - Look what you could have won IF the system worked! Disappointing.”

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Posted 7 months ago

“Not received products yet which came to £8.90 but in order to confirm order it was actually £12.79 with added 'eco packing' and 'priority complaints' which i don't understand why I need having already paid £3.99 delivery through dpd. Seems like a rip off by time you get to checkout”

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Posted 8 months ago

Notino is rated 4.6 based on 3,721 reviews