Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,850 Reviews

90 %

of reviewers recommend Notino

Company Reviews

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4.6

Based on 3,850 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

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Notino 5 star review on 3rd September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You offered code with -15% discount which didn’t work! Then I had a problem with paying which doesn’t happen first time. This is why usually I use other websites but this time I thought I will try here. My mistake.”

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Posted 3 years ago

“Notino is promotting business with Klarna (which gives buyers credit), unfortunately they do not have the controls in place to insure that there is no fraud. In other words, merchandise can be ordered on credit, financed by Klarna, on Notino, on behalf of somebody (me in that case) but to be delivered to somebody else, with a fake reference email. By the time the emails reminders have gone unanswered, Klarna sends a claim (to me) for a business that I am not even aware in the first place. And what does Notino do in response? They just suggest to go to the police. I would strongly suggest to them to get their controls properly in place, not to fall victims of such trivial frauds. It would also avoid annoying people who have absolutely nothing to do with their business, and who will for sure avoid doing any business with Notino.”

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Posted 3 years ago

“price of delivery too high spent £87 and was charged delivery it should be free over £50”

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Posted 3 years ago

“Too many questions when it is easy using PayPal. You did not make it simple as it should be when paying by this method.”

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Posted 3 years ago

“I was shopping today. I added a product to the cart with which I was supposed to have free shipping but unfortunately it wasn't free. I feel betrayed”

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Posted 3 years ago

“What if you did buy in time, with guaranteed Xmas delivery, and you company sent from Czech republic to Netherlands to UK and then to ireland, so not hope it would arrive, 720116061 whats point in guaranteed delivery if your company sent parcel around Europe it's obviously not going to arrive and your customer services are useless and work from a script”

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Posted 3 years ago

“Check out far from straight forward”

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Posted 3 years ago

“well just a bit unsure as said when i was odering lancome mascaras over 35 pounds would recieve a free gift nothing mentioned also free delivery with code fireworks however nothing worked”

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Posted 3 years ago

“It’s really the worst service that I ever had!!! I ordered the Clive Christian fragrance, it was 200£. Long delivery - 7days. But it’s ok when you will get exactly what you want. So… after the 7 days I got the email- sorry your parcel was damaged… please wait 2-3 more days. Ok…Great It was delivered almost different item!! Almost different fragrance. The staff tried to tell me that it’s new version (update and different fragrance/bottles /everything) They haven’t done any changes at their website or didn’t let me know , I could choose and don’t loose my time!!! They told that refund is 14 days, after 14 days they told that refund should back in 3-5 days…. Amazing All I want - my money back Not to have any orders with this company!!! Totally dishonest company!!!”

Helpful Report

Posted 4 years ago

“Good Morning . Your products are superb and the prices are very competitive . However it may be me but I find negotiating your website a nightmare particularly when it comes to paying one is taken round the houses into Paypal back to checkout trying to pay and take off the extras Notino try to add on . On this occasion I was shown a code to enter for a discount as soon as I did so up came this code ( notino15 ) is invalid . After half a dozen tries it was accepted . Overall more trouble than it is worth .”

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Posted 4 years ago

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Posted 4 years ago

“Thought I would get a free. Delivery with being a returning customer .I also work for the nhs ...a little disappointed with this”

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Posted 4 years ago

“Easy to order, hope it’s delivered by stated date.”

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Posted 4 years ago

“For orders nearly £100 I would expect free delivery…”

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Posted 4 years ago

“I have ordered from Notino before and find it irritating when delivery charges are added AFTER I have clicked the payment button (in my case Paypal). All charges should be displayed correctly BEFORE payment is made.”

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Posted 4 years ago

“You mentioned I will get 20% of the first order , I did order but you didn’t give me the discount. Disappointed!!!!!!!!”

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Posted 4 years ago

“Terrible company. Bad customer service . Not interested in it’s customers. Really poor”

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Posted 4 years ago

“Theyve removed my review . Cant run away forever or publish fake ones! If I could leave 0 * i would for Notino. I would. Its says micro mini but unless you have micro mini hands theyre a joke. I have used tweezerman all my life and never experienced a bad one till today. Yet if you buy direct from tweezerman theyre amazing at returns and customer service. Notino on the other hand. Are terrible. Have rude and shameful customer service. Somebody on the phone transfers you to email and a person with the name A is just on next level ignorant. Something isnt right at With their customer service. They dont answer any direct questions and only refer you to terms and conditions. They dont offer free returns and bare in mind most items are beauty items so if anything is wrong or not right… forget it! No refund or labels in the box. They also refuse to even let you speak to a manager. Ive asked 4 times and seems theyre scamming people. There are other more trustworthy places to buy even if a little more money. But you get what you pay for in notino’s case. Nonsense. Please dont spend money here or bother contacting them to help sort out any issues either. Its well known that online shopping naturally doesnt always deliver what you see online. They dont have exact size dimensions and photos are very misleading. Thankfully i only ordered one item and nothing else . I will take this further as consumer rights are being ignored for their own profits. No more notino.”

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Posted 4 years ago

“Lead to believe free shipping in fact was charged £3.99 😡”

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Posted 4 years ago

“Why free delivery option cost me 3.99? 🤔”

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Posted 4 years ago

Notino is rated 4.6 based on 3,850 reviews