Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,460 Reviews

90 %

of reviewers recommend Notino

Company Reviews

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Metrics

4.6

Based on 3,460 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“well just a bit unsure as said when i was odering lancome mascaras over 35 pounds would recieve a free gift nothing mentioned also free delivery with code fireworks however nothing worked”

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Posted 2 years ago

“It’s really the worst service that I ever had!!! I ordered the Clive Christian fragrance, it was 200£. Long delivery - 7days. But it’s ok when you will get exactly what you want. So… after the 7 days I got the email- sorry your parcel was damaged… please wait 2-3 more days. Ok…Great It was delivered almost different item!! Almost different fragrance. The staff tried to tell me that it’s new version (update and different fragrance/bottles /everything) They haven’t done any changes at their website or didn’t let me know , I could choose and don’t loose my time!!! They told that refund is 14 days, after 14 days they told that refund should back in 3-5 days…. Amazing All I want - my money back Not to have any orders with this company!!! Totally dishonest company!!!”

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Posted 2 years ago

“Good Morning . Your products are superb and the prices are very competitive . However it may be me but I find negotiating your website a nightmare particularly when it comes to paying one is taken round the houses into Paypal back to checkout trying to pay and take off the extras Notino try to add on . On this occasion I was shown a code to enter for a discount as soon as I did so up came this code ( notino15 ) is invalid . After half a dozen tries it was accepted . Overall more trouble than it is worth .”

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Posted 2 years ago

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Posted 2 years ago

“Thought I would get a free. Delivery with being a returning customer .I also work for the nhs ...a little disappointed with this”

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Posted 2 years ago

“Easy to order, hope it’s delivered by stated date.”

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Posted 2 years ago

“For orders nearly £100 I would expect free delivery…”

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Posted 3 years ago

“I have ordered from Notino before and find it irritating when delivery charges are added AFTER I have clicked the payment button (in my case Paypal). All charges should be displayed correctly BEFORE payment is made.”

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Posted 3 years ago

“You mentioned I will get 20% of the first order , I did order but you didn’t give me the discount. Disappointed!!!!!!!!”

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Posted 3 years ago

“Terrible company. Bad customer service . Not interested in it’s customers. Really poor”

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Posted 3 years ago

“Theyve removed my review . Cant run away forever or publish fake ones! If I could leave 0 * i would for Notino. I would. Its says micro mini but unless you have micro mini hands theyre a joke. I have used tweezerman all my life and never experienced a bad one till today. Yet if you buy direct from tweezerman theyre amazing at returns and customer service. Notino on the other hand. Are terrible. Have rude and shameful customer service. Somebody on the phone transfers you to email and a person with the name A is just on next level ignorant. Something isnt right at With their customer service. They dont answer any direct questions and only refer you to terms and conditions. They dont offer free returns and bare in mind most items are beauty items so if anything is wrong or not right… forget it! No refund or labels in the box. They also refuse to even let you speak to a manager. Ive asked 4 times and seems theyre scamming people. There are other more trustworthy places to buy even if a little more money. But you get what you pay for in notino’s case. Nonsense. Please dont spend money here or bother contacting them to help sort out any issues either. Its well known that online shopping naturally doesnt always deliver what you see online. They dont have exact size dimensions and photos are very misleading. Thankfully i only ordered one item and nothing else . I will take this further as consumer rights are being ignored for their own profits. No more notino.”

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Posted 3 years ago

“Lead to believe free shipping in fact was charged £3.99 😡”

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Posted 3 years ago

“Why free delivery option cost me 3.99? 🤔”

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Posted 3 years ago

“Experience good until I saw 0.9- added for echo packaging without my ability at check-out to make the decision myself ! Happy to make it my decision at check-out, not a forced decision.”

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Posted 3 years ago

“Said it was free delivery but it was not”

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Posted 3 years ago

“They offered a 10% discount if you signed up for emails but never sent the offer and wouldn't honour it when I contacted them. My opinion don't use them.”

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Posted 3 years ago

“Why do I need to pay extra if I want my products wrapped in recycled material? Given the current state we are in, people should pay extra if they want plastic. Very poor policy!”

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Posted 3 years ago

“STUPID WEB SITE YOU CANNOT GO TO CHECKOUT BECAUSE THE ADDRESS SYSTEM IS MUCKED UP”

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Posted 3 years ago

“Completely rubbish website. What should have taken 5 mins took 45. Dreadful!”

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Posted 3 years ago

“I reset my password many times and still your system would not accept it”

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Posted 3 years ago

Notino is rated 4.6 based on 3,460 reviews