Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,065 Reviews

90 %

of reviewers recommend Notino

Company Reviews

Questions

Metrics

4.6

Based on 3,065 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how Notino made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Notino 5 star review on 11th January 2023

Anonymous

Notino 5 star review on 10th December 2022

Maria Lee Carta

Notino 5 star review on 13th November 2022

David

Notino 2 star review on 16th September 2022

Gemma

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not authentic Packaging has been tampered with Some products are not even sealed and they are not the same as the picture shows”

Helpful Report

Posted 3 years ago

“really bad that when i paid with paypal account the p&p charge only came up at the end after paid???”

Helpful Report

Posted 3 years ago

“I need to pay for a click and collect??? Why??? so big minus!!!”

Helpful Report

Posted 3 years ago

“Everything l like is out of stock ! why ! its Christmas l will have to go elsewhere for my gifts x”

Helpful Report

Posted 3 years ago

“The worst web site I have ever bought in Sweden. They don´t answer the emails. When you call they pretend they don´t hear you and hang up the phone. It is really hard to contact when it comes to complain. The return instructions are not clear in the website. And I have to pay return shipping even if I don´t open the products. What is the point? There are so many other websites where I can purchase and return without any shipping cost. I am really disappointed with Notino website. I would never recommend this website to anyone and I will never buy at Notino anymore.”

Helpful Report

Posted 3 years ago

“Unfortunately the Black Friday code did not work, although it was still advertised and stating could be used!”

Helpful Report

Posted 3 years ago

“At the price of the goods and the very light weight it is very unusual to be charging for delivery. Very disappointed.”

Helpful Report

Posted 3 years ago

“what a waste of time, been 10 days since they gave me tracking number but nothing delivered yet. its better to call my bank about this fraud. and good luck trying to call or email their customer service.”

Helpful Report

Posted 3 years ago

“Notino will not issue refunds within 14 days after receiving items back . Don’t reply to emails , had to escalate issue with my bank and dispute the payment.”

Helpful Report

Posted 3 years ago

“Yes I did. I tried in vain to place this order well before the 24th of October as you had a discount code of ‘10notino’ available & due to another fault which was that the order was not accepting my postcode every time I was trying to put in my address details. I wasn’t also aware that the £6.99 express delivery ended last night when I was again having difficulty putting in my postcode as it wasn’t being recognised. So yes overall a bad very first experience! Even after speaking to two of your representatives over the phone to resolve the issues nothing came about. So have had to settle with an expensive order in regards to the actual item & delivery...it would have been cheaper for me on other websites selling at similar prices. Thanks for understanding.”

Helpful Report

Posted 3 years ago

“I made a simple purchase and was then asked "to write a review". For what ? To say what? This is daft and time-wasting. If you shop at Tesco, they don't ask you to write a review when you pay at the checkout. This review business is becoming an obsession and is completely meaningless. One writes a review about a play or a book, not an everyday purchase.”

Helpful Report

Posted 3 years ago

“I add £170+ worth of products to the basket - and am then asked to pay delivery on top?! Most companies have the decency to thank their customers for spending money by automatically giving free delivery on orders over, say, £60.”

Helpful Report

Posted 3 years ago

“I have had terrible trouble with address information scrambling on the site and I am concerned my order will not arrive. The on line sales staff have not been helpful.”

Helpful Report

Posted 3 years ago

“Terrible website! I had to try 3 browsers before I could buy the product I wanted! Otherwise ok”

Helpful Report

Posted 3 years ago

“By no means use this company. I ordered over £400 of items for next day delivery before their cut off point and paid extra for this. Never got my delivery chased them for two days and just got told lies and more lies that they were missing one of the items, we have got it now its leaving today and then never received it. Called again spoke to someone else and after some more lies as to why the package had not left was told that because it was a high price order it had to be checked and this was why it was delayed and now that it had been checked it would be leaving the warehouse. Asked for the tracking number and the one they gave never existed and the excuse they gave me was that it had not left the warehouse just yet. We also send parcels and once you have generated a tracking number the delivery company can tell you that it has not yet been dispatched. I asked for a refund and demanded to wait on the phone while the email confirmation came through and this was also another waste of my time. Now they are saying that i have to wait 48 hours for my refund. Avoid at all cost pay the extra and order elsewhere. This company is based abroad and i was given lies that my refund would be delayed because they were abroad but i pointed them to their own website which shows they have a UK address on there very suspicious”

Helpful Report

Posted 3 years ago

“I was promised that my parcel would arrive on June 8th. I have sent numerous emails to ask what has happened and they have not replied to any. They were quick enough to take my money.”

Helpful Report

Posted 3 years ago

“Bought a wella creatine curl perm thinking it would come with the neutraliser and pre cream in a box as it is normally sold, but no just the perm out of the box arrived, ridiculous!! You need to make it clearer on your website”

Helpful Report

Posted 3 years ago

“Adding delivery charge on final checkout, just be honest and upfront with charges. If this had shown earlier in process l would have ordered multiple items, very disappointing.”

Helpful Report

Posted 3 years ago

“No, because when I started it was free after 20 pound3and now i had to pay for the delivery This is not correct!!!!”

Helpful Report

Posted 3 years ago

“This is the worst and fake company ever. I received my order on the 25th of April 2020 only to find out they expired in 2020 and my daughter reacted on her skin. Notino is fake company, it should not be trading at all selling products”

Helpful Report

Posted 3 years ago

Notino is rated 4.6 based on 3,065 reviews