Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,428 Reviews

90 %

of reviewers recommend Notino

Company Reviews

Questions

Metrics

4.6

Based on 3,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t realise the postage wasn’t free until I came to pay the first page just showed the items added together and didn’t show any delivery charges at that point I have gone ahead with transaction but ideally didn’t want to pay £3.99”

Helpful Report

Posted 4 years ago

“Terrible customer service! Never have I experienced such rubbish service, I ordered an item by mistake and the next hour (early in the AM around 3am), I requested it to be cancelled as I'm well within my rights and they said they're already processing it?! A few days later I received the item and they said I can return it for a refund. I had to pay for postage as well and they had no return label?! A big company like this, you would expect a free return label and they said they would only refund my postage what they consider appropriate?! Once returned, they said they've inspected it and claim the warehouse have said the item was opened when it was never opened at all! They refuse to refund me basing it on "hygiene reasons" saying they can send me it back or send the voucher what I've used?! When it's not even been used. Will NEVER SHOP from here again. Avoid like the plague. Don't know how to run a business. Shambles.”

Helpful Report

Posted 4 years ago

“Faulty web programming made payment difficult. No stock of many items. Could do better”

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Posted 4 years ago

“Very difficult to obtain refunds. samples half filled on previous orders. not really happy. 1st time writing review”

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Posted 4 years ago

“Placed wrong item , paid for it , straight after realised I put wrong item . Within few minutes emailed them , that I made mistake and want refund . Next day had email saying my item been dispatched, what ??Didn’t get answer until opened PayPal case . Claire , customer service emailed me back saying refuse delivery, and as soon we will receive item back you will get refund , how long does it takes ? It has been two weeks still no refund . AVOID THIS COMPANY. Customer service is a joke . Use fragrance direct instead . Will be contacting my bank , I won’t be leaving this situation”

Helpful Report

Posted 4 years ago

“I need 10% discount please, I spent lots in your online shop. Will appreciate if you give me that discount. Thanks”

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Posted 4 years ago

“no to much delivery cost on your site.”

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Posted 4 years ago

“The 10% and 15% discount code advertised on the website did not work.”

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Posted 4 years ago

“Rubbish company, awful customer service. Bought waxing kit and they send me only waxing heater, if I wanted to buy a heater I'd buy only heater. I send them email and after reply they disappeared. No answer no money no the rest of order. Shocking. Its actually not about the money but about humanity and honesty. Definitely out of list and advice for everyone else before buying.”

Helpful Report

Posted 4 years ago

“Advertised as free delivery. Only when purchased, shows £3.99 charged. This has put me off ordering ever again from Notino.”

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Posted 4 years ago

“I was unable to pay using my credit card which is the safest method of payments. Also, I had to pay £5 delivery charges for order over £140. I would expect them to offer free delivery services for big orders.”

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Posted 4 years ago

“DON'T USE THIS COMPANY. They cancelled my order without notifying me and looking at Trustpilot I'm not alone”

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Posted 4 years ago

“Placed my order 12days ago, never delivered, lost somewhere and nobody has never replied to may calls and emails. Bad experience, sorry, I don't recommend this online shop.”

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Posted 4 years ago

“My order never arrived....so my friend did get her birthday present!!! When I phoned up I was told it was my fault that the order hadn't been sent, not at any point did Notino contact me to say that there was a problem with the order. Absolutely shocking customer service!! Will never order from them again 😠😠😠”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Not authentic Packaging has been tampered with Some products are not even sealed and they are not the same as the picture shows”

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Posted 4 years ago

“really bad that when i paid with paypal account the p&p charge only came up at the end after paid???”

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Posted 4 years ago

“I need to pay for a click and collect??? Why??? so big minus!!!”

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Posted 4 years ago

“Everything l like is out of stock ! why ! its Christmas l will have to go elsewhere for my gifts x”

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Posted 4 years ago

“The worst web site I have ever bought in Sweden. They don´t answer the emails. When you call they pretend they don´t hear you and hang up the phone. It is really hard to contact when it comes to complain. The return instructions are not clear in the website. And I have to pay return shipping even if I don´t open the products. What is the point? There are so many other websites where I can purchase and return without any shipping cost. I am really disappointed with Notino website. I would never recommend this website to anyone and I will never buy at Notino anymore.”

Helpful Report

Posted 4 years ago

Notino is rated 4.6 based on 3,428 reviews