Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,544 Reviews

90 %

of reviewers recommend Notino

Company Reviews

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Metrics

4.6

Based on 3,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Notino 5 star review on 3rd September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible website! I had to try 3 browsers before I could buy the product I wanted! Otherwise ok”

Helpful Report

Posted 5 years ago

“By no means use this company. I ordered over £400 of items for next day delivery before their cut off point and paid extra for this. Never got my delivery chased them for two days and just got told lies and more lies that they were missing one of the items, we have got it now its leaving today and then never received it. Called again spoke to someone else and after some more lies as to why the package had not left was told that because it was a high price order it had to be checked and this was why it was delayed and now that it had been checked it would be leaving the warehouse. Asked for the tracking number and the one they gave never existed and the excuse they gave me was that it had not left the warehouse just yet. We also send parcels and once you have generated a tracking number the delivery company can tell you that it has not yet been dispatched. I asked for a refund and demanded to wait on the phone while the email confirmation came through and this was also another waste of my time. Now they are saying that i have to wait 48 hours for my refund. Avoid at all cost pay the extra and order elsewhere. This company is based abroad and i was given lies that my refund would be delayed because they were abroad but i pointed them to their own website which shows they have a UK address on there very suspicious”

Helpful Report

Posted 5 years ago

“I was promised that my parcel would arrive on June 8th. I have sent numerous emails to ask what has happened and they have not replied to any. They were quick enough to take my money.”

Helpful Report

Posted 5 years ago

“Bought a wella creatine curl perm thinking it would come with the neutraliser and pre cream in a box as it is normally sold, but no just the perm out of the box arrived, ridiculous!! You need to make it clearer on your website”

Helpful Report

Posted 5 years ago

“Adding delivery charge on final checkout, just be honest and upfront with charges. If this had shown earlier in process l would have ordered multiple items, very disappointing.”

Helpful Report

Posted 5 years ago

“No, because when I started it was free after 20 pound3and now i had to pay for the delivery This is not correct!!!!”

Helpful Report

Posted 5 years ago

“This is the worst and fake company ever. I received my order on the 25th of April 2020 only to find out they expired in 2020 and my daughter reacted on her skin. Notino is fake company, it should not be trading at all selling products”

Helpful Report

Posted 5 years ago

“First and last time I will be ordering from this company. Both my bottles of hair oil appeared to be second hand. The exterior was covered in oil, the bottles were different weights and when I poured the contents of each into their own glass to investigate, one was half full.”

Helpful Report

Posted 5 years ago

“I ordered the Dior Oud Ispahan as a gift for my husband. There was no damage to the packing when it was delivered in or the plastic packing it was wrapped in. I gave it to my husband he opened it in front of me and our 4 children and when he took it out of the packaging and box there was no top on the bottle and hardly any contents in the bottle! My husband and children thought I was playing a prank on them! I was so shocked so I emailed Notino to inform them and after sending them pictures they came back to me and said we can not refund or send you a replacement because the weight of the package was correct when it left our warehouse and when it was delivered by DPD. So I’ve paid £175.00 for an empty bottle so before you order any perfumes or aftershaves from them think twice! Next time you order anything online and are about to open it make sure you record it because the company will not believe you that you have received a damaged item or in my case an empty bottle! Worst experience ever!”

Helpful Report

Posted 5 years ago

“Notino sent me watered down L'Oréal extraordinary oil and a L'Oreal hair colour that just doesn't seem right. The developer had a really strange smell. I have been using both products for a long time so I know them very well. Notino wants me to send the products back which I have no intention of doing. I have reported them to L'Oreal and will take out a PayPal case against them. Do not trust them. Do not buy from them.”

Helpful Report

Posted 5 years ago

“DO NOT BUY SCAM I purchased 2 perfumes from Notino, paid for a 24h delivery (orders 9510874826, 9510867740) 9 days later Notino has lost my parcels. Denying me any refund to my money (over a £100). Denying me replacements. Denying me any accurate tracking information to where my parcels are. Denying me any contact with any managers or supervisors. And since Notino failed to follow up, I had to contact Parcelforce, who are telling me they will have to wait for the van driver to return to work - they don’t know when - so they can interview him and find out where he took the parcels (the delivery says delivered to post office but doesn’t say which one - my area post offices are closed since before the delivery, notino were informed of this before the delivery ever took place). I was promised to have a supervisor contact me, which of course never happened. Now I am short over a £100 I am being denied any solutions or even contact with any supervisors. I will be updating this post with the link to trustpilot post with all the screenshots for all my communications with notino including dates and times and failed promises. WORST EXPERIENCE EVER”

Helpful Report

Posted 5 years ago

“Had my parcel delivered today fake ck one what looked like a tester size on face cream and bio oil doesn’t look that good either !!! £50 down the drain !!! Not happy !!! Only just seen the reviews 😡😡”

Helpful Report

Posted 5 years ago

“I am not happy. Just received my Filorgo day and night cream which I have been using for a long time now. Ordered from Notino and could tell straight away when I woke in the morning that the cream wasn't what I normally had as for the first time ever whilst using Filorgo, my skin was dry and felt and looked different. Same with the day cream. I advice be careful. I spent over £100.00for a fake product and will be taking the matter further. Product received 10/04/20”

Helpful Report

Posted 5 years ago

“Stay away. Notino sells fake products and their "guarantee" is fake. The L'occitane cream was fake. Notino said they don't refund anything opened, How would someone know the product was fake or rancid or both without opening? Then they said ship it back "within 15 days" (8 left?) and we might give a credit - not a refund - and less a stocking fee! Notino is a crooked, fraud company. I reported them to L'occitane Legal Department.”

Helpful Report

Posted 5 years ago

“Fraudulent return policy on fake and out of date products. Will deny responsibility, say if product opened return not possible (opening is sole way to know product bad) quote conflicting "policies" made up on tje spot, in short make you jump through obstacle after obstacle, even for repeat customers. My first order contained dried out past expiry mascaras and pencils. L'Occitane hand lotion smelled rotten. Bad company.”

Helpful Report

Posted 5 years ago

“Me han vendido un perfume caducado o adulterado. Llevo utilizando el perfume Lavin l'homme desde hace 20 años y el que me encargue de notino simplesmente no tenia fuerza ni cuerpo. No olía nada ni duraba nada. Tras comunicar el problema a notino me lo han recogido para valoración por parte de sus expertos y, un mes después y tras haber escrito un par de veces a reclamar la demora, su parecer es que el perfume se encontraba en perfecto estado. Servicio pos-venta miserable. Te venden un producto a menos de la mitad del valor y luego no asumen que no se trata de un perfume en buen estado. Enfim. Lamentable.”

Helpful Report

Posted 5 years ago

“No order, and no refund. Paid for a product that I did NOT receive. After more than 30 days they still don't want to make a refund. I will never buy again.”

Helpful Report

Posted 5 years ago

“NOT GENUINE ITEMS, Seal broken, watered down or filled with a copy. Don’t waste your Time. They don’t give refunds even if the product is faulty. They offered me a £9 voucher to keep the fake product. Then they said if I return it, they will analyse it and then come to an agreement. I don't trust them!”

Helpful Report

Posted 5 years ago

“My brother get a fake Aventus Cost too much to return it and still waiting for his money back I was lucky they never seem to have my perfumes...always was out of stock”

Helpful Report

Posted 5 years ago

“Definitely selling some fake products. I ordered a hypoallergenic shampoo that I know very well and been using for a long time. I'm very aware of every small detail on a packaging in general. There were signs on the bottle that it was not the authentic products but when I started using the shampoo, it became perfectly clear. Neither the texture, nor the smell matched with the original. The results were awful. I wrote a review and Notino simply deleted it. No answer form customer service either. Shame on them.”

Helpful Report

Posted 5 years ago

Notino is rated 4.6 based on 3,544 reviews