Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,066 Reviews

90 %

of reviewers recommend Notino

Company Reviews

Questions

Metrics

4.6

Based on 3,066 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Notino made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Notino 5 star review on 11th January 2023

Anonymous

Notino 5 star review on 10th December 2022

Maria Lee Carta

Notino 5 star review on 13th November 2022

David

Notino 2 star review on 16th September 2022

Gemma

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“authenticity concern Purchased Tom Ford - Oud Wood, this item I do not believe this is the same as it would be direct from TF. The batch numbers do not match those printed by TF direct. TF have confirmed Notino is not one of their accounts and they do not supply direct to Notino. I'm currently trying to arranging returning this item however they are not able to give me a clear process on how to do so. I've been requested to return the item with no certainly of a refund or any other outcome. So far I can only advise to avoid using this company.”

Helpful Report

Posted 4 years ago

“I gave 1 star cause there is no zero, items received short and after contacting notino they said they will investigate and took them over a month and half investigation then I had to contact my credit card company to dispute as they notino doesn’t seem want to help , my credit card company forces them to refund the missing item so notino contacted me saying we will refund you the item after investigating (rubbish ), then I wanted to see howmuch they care I said what about the inconvenience, what inconvenience and waiting?you get the pic?they don’t give a xxxx”

Helpful Report

Posted 5 years ago

“fake products, doesn't seem to smell like originals. poorly packaged.”

Helpful Report

Posted 5 years ago

“Dreadful. Beware of poor quality / fakes.”

Helpful Report

Posted 5 years ago

“SUING AFTER 6 WEEKS AND REPEATED EXCUSES RECEIVED FOR NON REFUND OF MONEY FOR GOODS NOT RECEIVED.”

Helpful Report

Posted 5 years ago

“FAKE PRODUCTS!”

Helpful Report

Posted 5 years ago

“I wish I had read reviews before placing my order. Do not use this company. They sell fake goods and they would not accept returns. They would lie to you, including a senior staff. They are cheats. KEEP AWAY FROM THEIER WEBSITE. I ordered Lancaster Sun lotion and Lancaster After Sun Face Cream. I received confirmation email but no items I ordered listed in it. I was delivered items on Tuesday 22.11.2017 but no Invoice included. Neither the box nor the bottle of the face cream matched the picture on the website and it was not the cream I ordered. The consistency and the smell of the cream are not what I am used to. I use these products for years and have some left from this summer and I can say with certainty that it is not a genuine Lancaster after sun face cream. On Wednesday morning, 22.11.2017, I called Notino and spoke to somebody called Kate. I explained my concerns and advised that I am not confident the sun lotion was a genuine product either and wanted to return both items. Kate advised me to take the parcel to DPD drop off point. I asked her for the return label but she said I did not need it. She said she would inform DPD to pick up the parcel. Now, I do lots of shopping on line and I know that in order to return something you need a label, if the seller is paying for the postage. The person that work either at the post office or drop off point would need to scan an item. I would need to be given a receipt with the reference number. I would be able to track the item and have a proof that I sent the parcel. Kate was adamant I did not need it. They never had a problem with returns. . Nevertheless, I went to DPD drop off point in the evening and people working there, of course, would not accept the parcel. I called Notino from the shop and explained the situation. The phone was answered by a young guy. I cant repeat his name. He spoke quietly and I could hardly hear him. He gave me the reference number to write on the parcel!? I knew it would not work and the parcel was not accepted. The guy promised to speak to DPD to see if they would send me the return label. He called me later on to tell me that DP had already sent me the label. They did not. Why would courier send me the return label? Does this guy know what he is talking about? DPD did send me a confirmation email that the parcel would be collected by them, from what address and on what date. I agreed with Notino they would organise pick up the following day. On Thursday , 23.11.2017, I spoke to a young guy called Iain. I demanded a label to be sent to me so I can return the parcel. He could not provide it. I asked a supervisor to call me. I spoke to somebody called Joey, who introduced himself as a senior officer. I explained him the situation. He PROMISED to speak to DPD couriers and asked them to pick up the parcel from my work address on Friday, 24.11.2017. I thought, ok, if I cant get a proof that I have posted the parcel at least I could have some witnesses that the courier has picked it up. Sounds ridiculous to send a parcel without any proof of postage. However, on Friday, around noon, I received an email from DPD to let me know that the parcel would be collected from the drop off point and not from my offices. I did not call Notino again as I realised I would not get any results and would only get more agitated by their lies and incompetence. I was still quietly hoping DPD would show up and collect my parcel. They did not. I went to drop off point for nothing. I wasted so much time on the phone to sort out something that should be so simple. I spoke to people in customer services who had no clue what they were talking about, carried parcel to my offices and at the end their senior officer could not fulfil his promises. They are liars and cheats , selling fake products, stay away from them folks.”

Helpful Report

Posted 6 years ago

Notino is rated 4.6 based on 3,066 reviews