Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,544 Reviews

90 %

of reviewers recommend Notino

Company Reviews

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Metrics

4.6

Based on 3,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Notino 5 star review on 3rd September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fejkade parfymer! Varning för Notino! Dem säljer fejkade parfym! Versace Eros Deodorantspray som jag köpte luktar endast halv timme! Aldrig mer!”

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Posted 1 year ago

“After spending over £40 delivery should be free!!!!!”

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Posted 1 year ago

“Terrible Service and Unresolved Delivery Issues I regret not checking online reviews before making a purchase from Notino. My recent experience with their service has been deeply disappointing and is consistent with the numerous negative reviews I’ve seen. I placed an order and specified a safe place for delivery with DPD, but my parcel was not left at the designated location. The delivery slip was vague, and the tracking information was inconsistent. Despite providing Notino with additional details and images of my property, they insisted that the parcel was delivered correctly based on DPD’s claims. The images they provided were unclear and did not match my actual property. My attempts to resolve the issue through Notino’s customer service were met with frustration. They repeatedly dismissed my concerns, failed to escalate the issue properly, and offered no meaningful assistance. Their customer service was unresponsive and unhelpful, only offering generic responses and refusing to acknowledge the discrepancies. To add to my frustration, I’ve since discovered that many other customers have faced similar issues with Notino's delivery service and customer support. It’s evident that this is not an isolated incident but part of a broader pattern of poor service. Given my experience and the numerous complaints from other customers, I strongly advise against ordering from Notino. Their delivery service is unreliable, and their customer support is inadequate and unresponsive. I am now pursuing a chargeback claim through my bank due to their failure to resolve the issue.”

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Posted 1 year ago

“I was disappointed with the condition of the box once i took off the cellophane wrapper. The presentation box was finished poorly as if it was a second or a copy? I expect a lot better for a purchase of over £150. I contacted them and informed them, sent pictures. Just standard reply, but nothing done!!”

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Posted 1 year ago

“It was a mistake ordering here. I never received my order and they tried to gaslight me into believeing that I was at fault for somehow opting out of getting notified about the arrival through a ring at the doorbell! They gave no photographic evidence or anything else convincing for that matter, that the order ever arrived. It's absolutely unbelievable. It took them 30 days to basically let me know that it was my fault that I never received the package. NEVER order here!!!”

Helpful Report

Posted 1 year ago

“I have ordered shower gels from Notino in the past and it has been ok. This time, however, my order arrived damaged. It had been poorly packaged and had leaked so that the bottles were sticky and unusable. Customer Service asked me to send photos which I did. Two further emails again asking for photos. Then a phone call with an unhelpful assistant. Truly appalling and still waiting resolution. I will never use this company again and would not recommend.”

Helpful Report

Posted 1 year ago

“I was buyed an Azzaro Wanted 30ml and the perfume was expired in January 2024 (batch was produced in January 2019). The bottle doesn't sold anymore in any shops. They tell me that that bottled was a gift, but they put it on sale. I will not buying anymore from this site. Misleading and scam!”

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Posted 1 year ago

“Unethical company to buy from. I was planning on making an order last night, however I have found out from speaking to their customer service today (they didn’t bother to respond to my email which I sent last night) that their coupon codes which they advertise on their website expire at 11pm. All I got on the phone was a “sorry”, I will not be buying from them again in future. Unethical company!”

Helpful Report

Posted 1 year ago

“Poor returns policy (illegal I believe), customer service doesn't really read what you send, sending soiled goods as new, expect you to get gift vouchers instead of refunds for damaged goods.”

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Posted 1 year ago

“First bad experience! I’ve bought from Notino many times and been a loyal customer. I had bought a ABH brow pomade and it came dry and cracked I emailed them with a photo, I got a response that showed they didn’t even read my email asking for a photo and details I had already provided… I’ve since sent many follow up emails that have been ignored.”

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Posted 1 year ago

“Terrible customer service. I am waiting my parcel one month and the only thing they told me is to contact the courier.”

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Posted 1 year ago

“Terrible customer service and Breach your Consumer Rights. I ordered 2 beauty products, which both arrived smashed. I was refused a refund or replacement under my Consumer Rights and instead the supervisor wanted to engage in email pingpong. I will not be using this retailer again! and I would not trust their returns policy statement.”

Helpful Report

Posted 1 year ago

“I made two orders on Notino and both times the data - my phone number, address and delivery details got leaked and eventually I got a link from the swiss post requesting to update my address for a fee, later my card was charged two times by the scammers and I lost 154chf. Notino did nothing after I reported this and doesn’t provide any explanation, investigation, refund and even apologies. I WILL NEVER USE THIS PLATFORM AGAIN. STAY AWAY”

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Posted 1 year ago

“Could not pay for item Pay pal did not come up as an option until the following day No voucher codes would be acceptrd Took me over 12 hours to sort my order”

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Posted 1 year ago

“So much fuss to pay with my debit card and i have shopped with you loads of times”

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Posted 1 year ago

“I have shopped with you for many years but this time your discount offer was not offered and I found it difficult to get my payment authorised . A very disappointing experience after so many happy previous experiences.”

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Posted 1 year ago

“Previous order was cancelled with no explanation. Let's see if any better this time.”

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Posted 2 years ago

“No mention of the shipping costs in checkout. Should be on that page!”

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Posted 2 years ago

“The site gave a code to get 15% discount, even told me what the price would be after the discount. Said the code was valid until 11.00pm, but wouldn’t accept it at the payment stage.”

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Posted 2 years ago

“Placing an oder wad a nightmare!!!”

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Posted 2 years ago

Notino is rated 4.6 based on 3,544 reviews