Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,544 Reviews

90 %

of reviewers recommend Notino

Company Reviews

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Metrics

4.6

Based on 3,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Notino 5 star review on 3rd September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish company, awful customer service. Bought waxing kit and they send me only waxing heater, if I wanted to buy a heater I'd buy only heater. I send them email and after reply they disappeared. No answer no money no the rest of order. Shocking. Its actually not about the money but about humanity and honesty. Definitely out of list and advice for everyone else before buying.”

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Posted 4 years ago

“Advertised as free delivery. Only when purchased, shows £3.99 charged. This has put me off ordering ever again from Notino.”

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Posted 4 years ago

“I was unable to pay using my credit card which is the safest method of payments. Also, I had to pay £5 delivery charges for order over £140. I would expect them to offer free delivery services for big orders.”

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Posted 4 years ago

“DON'T USE THIS COMPANY. They cancelled my order without notifying me and looking at Trustpilot I'm not alone”

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Posted 4 years ago

“Placed my order 12days ago, never delivered, lost somewhere and nobody has never replied to may calls and emails. Bad experience, sorry, I don't recommend this online shop.”

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Posted 4 years ago

“My order never arrived....so my friend did get her birthday present!!! When I phoned up I was told it was my fault that the order hadn't been sent, not at any point did Notino contact me to say that there was a problem with the order. Absolutely shocking customer service!! Will never order from them again 😠😠😠”

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Posted 4 years ago

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Posted 4 years ago

“Not authentic Packaging has been tampered with Some products are not even sealed and they are not the same as the picture shows”

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Posted 4 years ago

“really bad that when i paid with paypal account the p&p charge only came up at the end after paid???”

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Posted 4 years ago

“I need to pay for a click and collect??? Why??? so big minus!!!”

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Posted 4 years ago

“Everything l like is out of stock ! why ! its Christmas l will have to go elsewhere for my gifts x”

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Posted 4 years ago

“The worst web site I have ever bought in Sweden. They don´t answer the emails. When you call they pretend they don´t hear you and hang up the phone. It is really hard to contact when it comes to complain. The return instructions are not clear in the website. And I have to pay return shipping even if I don´t open the products. What is the point? There are so many other websites where I can purchase and return without any shipping cost. I am really disappointed with Notino website. I would never recommend this website to anyone and I will never buy at Notino anymore.”

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Posted 4 years ago

“Unfortunately the Black Friday code did not work, although it was still advertised and stating could be used!”

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Posted 4 years ago

“At the price of the goods and the very light weight it is very unusual to be charging for delivery. Very disappointed.”

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Posted 4 years ago

“what a waste of time, been 10 days since they gave me tracking number but nothing delivered yet. its better to call my bank about this fraud. and good luck trying to call or email their customer service.”

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Posted 4 years ago

“Notino will not issue refunds within 14 days after receiving items back . Don’t reply to emails , had to escalate issue with my bank and dispute the payment.”

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Posted 4 years ago

“Yes I did. I tried in vain to place this order well before the 24th of October as you had a discount code of ‘10notino’ available & due to another fault which was that the order was not accepting my postcode every time I was trying to put in my address details. I wasn’t also aware that the £6.99 express delivery ended last night when I was again having difficulty putting in my postcode as it wasn’t being recognised. So yes overall a bad very first experience! Even after speaking to two of your representatives over the phone to resolve the issues nothing came about. So have had to settle with an expensive order in regards to the actual item & delivery...it would have been cheaper for me on other websites selling at similar prices. Thanks for understanding.”

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Posted 4 years ago

“I made a simple purchase and was then asked "to write a review". For what ? To say what? This is daft and time-wasting. If you shop at Tesco, they don't ask you to write a review when you pay at the checkout. This review business is becoming an obsession and is completely meaningless. One writes a review about a play or a book, not an everyday purchase.”

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Posted 4 years ago

“I add £170+ worth of products to the basket - and am then asked to pay delivery on top?! Most companies have the decency to thank their customers for spending money by automatically giving free delivery on orders over, say, £60.”

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Posted 5 years ago

“I have had terrible trouble with address information scrambling on the site and I am concerned my order will not arrive. The on line sales staff have not been helpful.”

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Posted 5 years ago

Notino is rated 4.6 based on 3,544 reviews