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Notino Reviews

4.6 Rating 3,065 Reviews

90 %

of reviewers recommend Notino

Company Reviews

4.6

Based on 3,065 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Notino 5 star review on 11th January 2023

Notino 5 star review on 11th January 2023

Notino 5 star review on 10th December 2022

Maria Lee Carta

Notino 5 star review on 13th November 2022

Notino 5 star review on 13th November 2022

Notino 5 star review on 13th November 2022

Notino 2 star review on 16th September 2022

24

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was reasonably priced but, delivery charges are hidden on this company until you get to the pay pal point. very misleading it looks like you are paying 90p for delivery when that really is an extra for eco delivery, they then add on another charge at the next point. Quite deceiving really, I like to know what I am paying for from the start, like most people!”

Posted 3 years ago

“Delivery charges hidden until you place the order.”

Posted 3 years ago

“Several times my account was blocked, so I need to write my email again and again and wait until the next day to be unblocked. It's extremely annoying. In the end, I just created a different account and made a purchase.”

Posted 3 years ago

“I DID NOT USE CODE KORRES20 I HAD NO OPTION BUT TOO PAY THE FULL PRICE IT UPSET ME SUDDENLY NO 70% DISCOUNT ?”

Notino 2 star review on 6th April 2021

Posted 3 years ago

“I was not given a joice with delivery options I wanted the cheapest option of royal mail but the website made it impossible to apply!!”

Posted 3 years ago

“You still need to commit to payment before knowing the total amount including shipping. I'm sure this is against merchant terms and conditions. Why do you do it?”

Posted 3 years ago

“The payment pages on the site were not working. Took me 3 attempts to finally place the order and pay”

Posted 3 years ago

“I think £4 is quite for postage on an order over £34 on two small items.”

Posted 3 years ago

“Good value and easily accessable”

Posted 3 years ago

“Tried to complete this transaction several times via my iPhone and it didn't work. Worth testing out on your side.”

Posted 3 years ago

“Had problems placing an order, the payment page needs attention, it kept freezing. Not sure if I have wasted my money !!”

Posted 3 years ago

“I am billing from a different country for a British receiver I can't put my address because it has to be a British address .we are talking about online shopping here make it more flexible pls If my receiver will like the service and the products I'll give you 5 stars then”

Posted 3 years ago

“When I wanted to make an order,as a customer,the system didn"t recognise my e-mail and I had to make an order as a guest.”

Posted 3 years ago

“Good products but sick of paying carriage on everything, and can only order 10 max of product I take so now way of saving buying in bulk vs the carriage”

Posted 3 years ago

“Delivery costs were not visible until after I had gone through Paypal payment. I feel they should be more transparent and be shown before a payment method is chosen.”

Posted 3 years ago

“No discount codes worked.”

Posted 3 years ago

“Always received the right product from Notino without any issues. However my last order of Dunhill Icon had a broken sprayer head which I could not fix. I had to force open the bottle and in the process lost more than half of the juice and put the rest in a decantar. I was quite disappointed to say the least”

Posted 3 years ago

“Order experience could be much better: Delivery cost was not listed until after my payment was processed. Since it wasn't included anywhere before that, I assumed delivery would be free. It wasn't. Default - which I didn't spot in time - was to opt-in to marketing emails. Now I'll have to figure out how to opt out.”

Posted 3 years ago

“Ordered a few items, one came broken. Even though paid the "notino insurance" I was offered no replacement but only free postage 'next time I order'. Fragrances all seem legit but your taking a risk ordering from them.”

Posted 4 years ago

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Notino is rated 4.6 based on 3,065 reviews