Purchased laptop four years ago. Keyboard failed twice. This last time ordered replacement from Novatech. No feedback so rang them to find they where my order was. Was told they were out of stock and in addition they could not get any keyboards. They sent me a link to a website but when checking it out the keyboard was not the same. Cannot procure a keyboard so laptop now useless. This company very obliging when placing order but their back up is the worst I have ever had the misfortune to have contact with. Excuses after excuses. £1300 down the drain. Companies should be forced to hold stock of parts for a number of years.