Complete rip off! After being a customer with Npower for many years they decided to start charging me a ridiculous amount a month, triple to what I was paying previous even though I work 6 days per week and never had my heating on due to being in a flat it wasn’t needed. After ringing numerous times to discuss this, customer service couldn’t care less, took my complaint further and they still didn’t take it seriously. So I left and found about company who now charge me a much more reasonable monthly amount. Avoid!
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