Would not ever recommend NPower to anyone! When I first set up the account it took 5 months for them to get the direct debit sorted. I kept getting a letter saying I owe them money but I had called to set up a direct debit over 5 times but for whatever reason they would say it was set up but then a month later no money was taken from my account. When I closed my account I was in credit of £60.00. That was 4 months ago and I'm still waiting for this refund. I keep calling to chase, they tell me its sorted but then no money shows in my account! I will keep chasing my refund but I am so frustrated with them. Avoid Npower!!!