Unhelpful staff. Appointment to fit smart meter incorrectly logged so I waited in for their long time slot & no one came. Missed important meeting had to cancel other things. This was their third shoddy attempt. Also conflicting bills not very competitive tariff. Incorrect meter readings. Not at all helpful when ring. This a shared experience with other friends who've had power. They must be one of worst companies I've dealt with. Deserve to loose any right o provide public with power.