Any problem you have with them, take it to the ombudsman! The company has been fined millions for their bad practices already. Staff lack training. Kept giving the wrong values to me when I was asking how much I owe. I.T. issues are a definite reason behind this. Last but not least, they deliberately reduced my payments and presented me with bills that were showing how I was paying less and how I started owing them more. They had no excuses when I asked.
