After a 12 to 14 month nightmare with N-Power I have finally moved to another service provider. Two official complaints, hours and hours of phone calls every other week and with only the same response,,,, I am sorry but there's notting I can do... Days wasted waiting in for missed appointments, days wasted on the phone when I add up the hours calling / holding and talking to call centre staff who clearly don't have a clue. Not the best utility service provider in the UK or else where in the world as I have experience with using and working for for some of the worlds quality providers. Over all a very poor outfit.