I moved to a house in July 2015 , the house was empty for about a year and needed modernisation. in all this time nobody leaved at the house so no gas was used. all work was finished and at this time i discover that the property had pay as you go gas meter. I wanted to check the boiler and there was no gas. while checking the meter I noticed that there was a debt shoeing on it so i contacted npower and they told me that in order for me to get the gas supply I to go to a shop to pay for the outstanding balance and add some more credit. at this time i was also advised to close the account because the house was going to be rented. at this point they opened a new account for the property "to the occupier" this is the conversation that I sent to npower: I was asked to provide a tenancy agreement to show that on the 17/08/16 when the payment was made to extinguish the standing charges to date accumulated on the account:182127969 that was closed on 15/08/16. the payments show to have gone to mr A Pxxxxxxxx acc no:xxxxxx463, a occ the occupier account also was issued and a £85.37 credit letter was sent on 06/12/16 but the credit cant be claimed as it has a different account, this is a pay as you go meter and unless the debit is paid you cant get the gas. As soon as I got the unexpected bill for £44.31 on 6/01/16 I contacted several times npower explaining the situation I was made feel like a thief trying to make someone else pay for my bills, the next bell changed to £ 115.36, and the final one is £85.36, by coincidence 1p different from the credit issued to the occupier account. I was told that my account was investigated and found that I did not pay, I'm baffled by the fact that there is 1 address & 1 meter allocated to it that clearly shows the debit was paid on the 17/08/16. so npower passed the matter moorcroft debt recovery, in July 2017, after they received the evidence they told me that they would get back to npower, I've today today received a letter from debt managers (services)ltd..... npower please take me to court!!!!!