Received an email my statement was available to view and I was £495 in credit. I requested this money be returned to me and the "wrath of the utility company was unleashed"! If they did this my direct debit would increase from £102 to £150?#%^**. Today received a statement showing up to date usage of £408 which when deducted from £495 credit leaves £109 debit. #%^**#? Sorry but when I went to school the figure should be £87 credit. Went on their chat line which was a complete farce and they started quoting completely different figures so if they can't sing from the same hymn sheet how do we know we're not being duped. I requested a hard copy of my statement showing how they've lost my credit balance and to see for myself where my money has gone.