This company is an absolute joke. I have spoken 5 times on the phone to them and wasted five hours. I ring this number and I wait, wait & wait. Half the staff don't know what they are doing. They give you a reference number. When I called the next time they could not find who I had spoken to. I closed my business three weeks ago and I told them in advance that this was happening. My final bill came as estimated bill £126.41 so I called them; the accurate reading that should be less than that. The bill that came shocked me; one came to £97.99 & another the one to £454.52. In between I got nine bills in a week; I own a little business! Last year i paid £1092.78 so they put me on cheaper tariff & now I have to pay £1657.13 this is absolutely joke. So please be aware of this company. I will give them 0 rating but there is not any so I would say that they are terrible and I have lost a lot of money, with no help from the company.