My partner and I have Npower as our duel fuel suppliers. In late January 2020 we signed up to get a smart meter fitted and the first appointment was 11th February in the afternoon slot. I took time off of work and duly waited in. By 1900 I went on the assumption that they were not coming and called customer services. They told me that the engineer had run over on their appointments and wouldn't be attending that day. They said that the engineer should have contacted us to tell us but they hadn't. We were given £30 credit and rebooked for 27th February and a slot between 1400-1600. Yet again, no one attended and no one called. I called Npower that evening andbyet again no real excuse or reason was given. The customer services rep escalated this as a complaint. Yesterday 3rd April I had an email from the complaints team apologising and still giving no explanation as to why twice i have had engineers fail to show up, also an explanation as to why it's nearly 6 weeks to give me a run of the mill dead pan email. Understandably they are unable to book any further appointments so we are still no further forward with Npower. So, a warning, customer services folk are pretty good and do their jobs well, unfortunately the comlmaints team and engineers are a different kettle of fish. Poor poor service