Looks like I am not the only one who's had lousy, contradictory, and inefficient Service from nPower. Yes, they have had Covid to mess with their operation, and staff have had to work from home, and the office in Hull was shut. However, believe me, complaining gets you nowhere with this company and even when you make if an 'Official' complaint you may well end up as I have with a totally inept 'Decison' which just reinforces my dissatisfaction with them. Most staff one talks to are very pleasant and claim to be trying to help, but one person tells you one thing and the next tells a different tale. Utter inefficiency is how I would describe my experience with them and I CANNOT recommend that you consider them whatever the prices.