If I could give a 0 Rating I would. PLEASE STAY AWAY FROM THIS COMPANY. FOR YOUR OWN SANITY PLEASE STAY WELL AWAY. I remember reading these reviews last year and was very worried, but stupid me, listened to the Dishonest staff & got roped into a deal that was in fact not the deal I thought it was. I was told that my payments would not significantly increase and if they did, they’d give me plenty of warning. When I received an email to say that my monthly DD has increased to £94 I called NPower straight away to find out what the hell was happening. I live in a one bed flat on my own and so was shocked to see such an increase and also was told my payments were fixed. After numerous telephone conversations with rude and very disrespectful staff, Every ally having to step by step instruct the agent on the phone on how to log a formal complaint, I was basically told that there should have been a mid year review, that they will not listen to my initial phone calls when I was sold the tariff and that they can do nothing about the monthly payments. Oh and told me I was in debt with them! This company won’t listen to a thing you say. They lied to me from the beginning & then think they can just apologise and that will be the end of it. They seem to not like logging official complaints too. When you do eventually get to log one after spending 3-5 hours on the phone. You will get a manager calling you to say they’ll add £10 credit. They also won’t tell you that the complaint regarding the miss-sell of the tariff was closed and so you have to then fight to get another one logged. The complaint handler will call you and say that there is nothing they can really do and try and fob you off. I was also told to call back with new metre readings to see what they can do and when I called back they said nothing because I had complained. Honestly I don’t understand how in 2020 in these highly regulated industry a company can get away with this sort of conduct. An independent government investigation really needs to be done on NPower as they cannot surely get away with this. If I went and took more money from someone’s bank account but told them initially that I’d only take a certain amount. I’d be done for a criminal offence. This is the same and just astounding how they are getting away with this.