avoid like the plague have tryed to sort problems with this outfit only to change from my father payeing the energy bills to me payeing thank god i have changed supplier but still getting e mails to say i owe them money after both accounts cleared and a credit repayed do not try to sort out your problems with ther customer services there untrained or rouges 1 option live chate and if on line copy it but be prepared to go to the media or hopefully like i have said avoid this may be shown