I have had an extremely negative experience with Nuffield Health and Fitness, despite being a loyal and valuable customer alongside a family member, with two memberships in place. Despite this long-standing commitment, our concerns were repeatedly ignored or mishandled. I made multiple requests to pause and later cancel memberships, but my emails were often delayed, dismissed, or left unanswered. The replies I did receive fell back on rigid policy rules rather than any genuine attempt to resolve matters fairly. As a result, I was charged for months of membership that were never used. In fact, payments continued for nearly a year, even though I had cancelled before the official cut-off date. Instead of acknowledging their own administrative errors, Nuffield wrongly shifted the blame onto me as the customer. Communication throughout was poor and inconsistent. Promised follow-ups never arrived, staff contradicted themselves, and even when errors were admitted, refunds were still refused. The outcome was always the same: I was left paying for services I did not use, with no accountability from Nuffield. For a family of two paying customers, this treatment is unacceptable. Nuffield Health and Fitness has shown itself to be inflexible, unaccountable, and unfair. Rather than supporting loyal members and promoting wellbeing, they have prioritised extracting money over delivering service. This experience has left us financially disadvantaged and completely dissatisfied with the organisation. ChatGPT can make mistakes. Check important info. See Cookie Preferences.