Not what it used to be. I used to be able to return items that didn't fit to the NZsale outlet in Auckland but now you have to post to Australia, which is very expensive (and that is on top of the big increase in postage charges to get the items ion the first place), and if there are two items from different stores you have to return them in two separate bags with two separate postage charges. This makes buying clothes very risky because returning them for refunds costs so much. Also, there is no quality veto on their site so many of the dodgy Chinese drop-shipping "stores" are there with poor quality items that don't look like the photo. Stay well clear.