I've ordered a mobile with 36 months contract as an upgrade . During the chat with Alice from o2 i specifically requested my address to be confirmed. She confirmed the correct address. 2 days later the phone is delivered and accepted by someone singed as me to a completely different address in Barking !! An address i have never heard of. Since then i have spend numerous hours in contact with more than 10 o2 representatives who acknowledged their mistake, but are doing nothing about it. So i am now bond to pay 36 months for someone who stole my phone. I've also been in touch with DHL who claimed they delivered the parcel successfully ( no signature or id requested!!!!) to the address they were given o2 are a scam ! and their representatives are completely incompetent and rude !! Avoid if you can, i regret staying with them