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O2 Reviews

1.4 Rating 1,051 Reviews
8 %
of reviewers recommend O2
1.4
Based on 1,051 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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O2 1 star review on 16th September 2024
Keeley
O2 1 star review on 18th April 2024
Jince Jose
O2 1 star review on 18th April 2024
Jince Jose
O2 1 star review on 18th April 2024
Jince Jose
O2 1 star review on 18th April 2024
Jince Jose
O2 1 star review on 18th April 2024
Jince Jose
O2 1 star review on 18th April 2024
Jince Jose
36
Anonymous
Anonymous  // 01/01/2019
Terrible! For two years I had problems, rather than resolve the issue they chose to gaslight me. Terrible practice! From a terrible company. Stay WELL CLEAR and you'll be fine
Helpful Report
Posted 1 day ago
*Disappointing Experience at Tanish O2 Project, Charoli, Pune* I recently visited Tanish O2 Project with my friend, intending to purchase two 2BHK flats. Unfortunately, our encounter with Mr. Girish B., the representative attending to us, left a sour taste. Mr. Girish's unprofessional demeanor and arrogant language towards us and his staff were shocking. His behavior was unacceptable, especially when dealing with potential customers. I urge the builder, Mr. Rajeshji, to appoint a professional and courteous leader to interact with clients. Our experience with Mr. Girish was a major turnoff, and I would advise others to avoid interacting with him if possible. Rating: 1/5 stars If you're considering purchasing a flat at Tanish O2 Project, beware of Mr. Girish's unprofessional behavior. It may deter you from making a purchase.
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Posted 2 weeks ago
Appalling customer service. Impossible to stay with them
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Posted 2 weeks ago
I recently fell victim to a sophisticated crypto scam, losing a staggering 327k euros to fraudulent brokers. Devastated and feeling utterly helpless, I sought the assistance of TheresachinRecovery INC. From the very first interaction, their professionalism and expertise were evident. The team at TheresachinRecovery INC meticulously investigated the intricate web of deceit employed by the scammers. They patiently guided me through the legal and technical complexities of the case, providing clear and concise explanations at every step. Their unwavering dedication and tireless efforts were truly inspiring. Against all odds, TheresachinRecovery INC successfully navigated the legal labyrinth and recovered my hard-earned funds. Their unwavering commitment to their clients and their impressive track record in combating financial crimes instilled a renewed sense of trust and security in me. I wholeheartedly recommend TheresachinRecovery INC to anyone who has fallen victim to online financial fraud. Their exceptional services, combined with their compassionate and supportive approach, this is their info email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: +  1  4  3  5  5  0  0  8  3  0  4. They offer a beacon of hope for those seeking justice and reclaiming their rightful assets.
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Posted 2 weeks ago
I recently found myself caught in a deceptive scam orchestrated by a fraudulent broker. However, thanks to the persistent efforts of an outstanding financial recovery service, I successfully reclaimed my hard-earned money. Initially, realizing I had fallen victim to such a scheme left me overwhelmed with despair and frustration. But discovering the remarkable assistance provided by Mrs. Charlotte and her team gave me renewed hope. From our very first interaction, their expertise and dedication were evident. They guided me through each step of the recovery process, offering invaluable advice and unwavering support. Their professionalism and meticulous attention to detail played a crucial role in achieving a positive outcome. Throughout the process, they ensured I was promptly informed of every development in my case through phone calls and emails. Their transparency and commitment to keeping me updated helped alleviate much of the anxiety and uncertainty I was feeling. If you’re in a similar situation, you can reach out to her via: Email: charlotte...scotte....24....@.....gmail.....com WhatsApp: +1--504--249--9337
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Posted 3 weeks ago
We have been trying to cancel mobile number 07522893385 this was forced on me by virgin media (we never received the sim anyway) when i upgraded my package over 18 months ago , i have since renewed to another package and although the can set up an account they said can cancel which i find strange a O2 and Virgin are the same company, this was all stated in all my emails , we have sent to to O2 complaint review service on 27/11/24, again on 07/12/2024, again 12/12/1224 and again on 13/12/04 eventually got a case ref C-1312241297 on 13/12/24 from the resolutions team, since then no communication , i chase the resolutions on 27/12/20024 still nothing . i called on 2nd Jan spoke to Catherine @ 12.02 pm based in the Philippines who said they tried to call us on the number on the account , they obviously cannot read as never received the sim, they said they would get someone to call me back I gave them permission to call my wife to discuss this as would not be available, again no call back so sent another email on 10/01/2025 asking for a response again on 15/01/2025 , still nothing . i then called on 16/01/2025 spend 1 hr 30 mins on a call being moved from department to department and iD's 4 times . eventually spoke to a Bigviva (known as BJ) in India who said he had cancelled number and he would put me through to a manager as i wanted to raise a major complaint i got cut off but they called back on my wifes number spoke to a Sabel (spelling prob not correct) she said she would call my wife on 17/01/2025 at 9am to discuss compensation , guess what still no call back but the have nerve to send out a notice of Disconnection , with threats of this going to a debt purchaser all for £5.44, i would like a call back to my wife on number previously given to get this resolved
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Posted 3 weeks ago
I Have been with 02 for a while now about 8 or 9 years I had 8 contracts with this company for my Mum & step dad & sister & niece was giving them £500 a month my mum passed & step dad passed I rang them many many times They would not budge with data plans had to pay these so I refused to pay for these devices also have 2 still current can't wait to get rid of 02 the longer your with them the worse they treat you there payment restrictions team is somewhere in the UK not a friendly bunch the service team our in India along with Virgin media they our far from a customer friendly team Avoid Avoid Avoid
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Posted 3 weeks ago
People need to be extremely vigilant with this company. They scammed me out of my money. They logged into my banking page unknowingly to me too and totally caused damages to my financial life simply because I wanted to better my life with investment. This company should not be allowed to operate anymore. They should be shut down entirely and be investigated thoroughly. TheresachinRecovery INC came into my rescue after I took the bold step of trying them out despite my doubts at first, a lot of thoughts and fear held me down for awhile before contacting them through email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: +  1  4  3  5  5  0  0  8  3  0  4 . Get all your money reimbursed now with the help of TheresachinRecovery INC and their Incorporative with great crafted hackers/cryptocurrency supporting guide experts that works for them. Kindly Reach out to them and be authentically saved, they recouped my funds with no delay/hassle compared to others!
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Posted 3 weeks ago
Be cautious about investing here. They are quick to take your money, but when it's time to withdraw, they ignore your calls and emails, eventually vanishing. I ended up losing $37,455 to them. Luckily, I came across a contact (dorisashley71 (@) gmail.com) who specializes in recovering lost funds and tracking fraud. Thanks to their help, I was able to recover my money. If you're in need of assistance, I recommend reaching out to them. You can also connect with them on WhatsApp at +1--(404)--721--56--08.
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Posted 1 month ago
I made unsuccessful withdrawal attempts for months. When I learned that I had been defrauded and that my money was gone, I became anxious even though I had emailed customer service numerous times without receiving a response. Fortunately, Reaintell Teams stepped in and helped me get my money back from these dishonest scammers. Email: Help@Reaintell (@) gmail.com
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Posted 1 month ago
Terrible company. Don't use Lebara is the way forward!!!
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Posted 1 month ago
Agree for many customers O2 just got "ripped off company ". I'm a pay as you go customer 04 2009...they never do that before..yesterday I got over £10 today morning £0.95...how come I not have a clue... don't use it just abroad landline call counted approximately 0.55£ incredible how disgusting and how many customers can be happening the same day by day....
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Posted 1 month ago
After investing £75,000 with a company—starting with £15,000 and adding £30,000 more—I initially saw profits. However, I soon realized I had fallen victim to a scam. When I attempted to make a withdrawal, I was told I needed to set a target of £50,000, which seemed like a reasonable request. To meet this target, I deposited an additional £20,000, but when I tried to withdraw, my request was blocked. I was told I needed to pay a certain fee to access my funds, so I paid another £15,000, bringing my total investment to £75,000. In my frustration, I discovered a testimonial online where someone mentioned that Mrs. Doris Ashley had helped them recover their money and profits. I decided to contact her for assistance, and I was not disappointed. Her consultation was excellent, and she guided me step by step through the entire process. Thanks to her expertise, I not only recovered my original investment but also the profits I made. If you're facing a similar issue, you can reach her at: Email: dorisashley71 (@) gmail.com WhatsApp: +1—(404)—721–56–08
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Posted 1 month ago
O2 is a Joke – Avoid Them I’ve been a loyal customer for a year, using the same payment method without issues. I upgraded my phone via chat, received the iPhone 16, and they immediately cut my line, accusing me of fraud! Their clueless advisors gave me nonsense excuses, wasted my time blaming Apple, and then said it was my payment method—after they already approved the upgrade! Now I’m left without a working SIM and waiting for their “fraud team” to fix their mess. O2 is incompetent, unprofessional, and an absolute nightmare. Stay far away!
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Posted 1 month ago
Worst mobile company around, I was loyal customer of 02 for ten years, after being ripped off with paying extortionate mobile charges and terrible customer services I left them. Gave 02 over three weeks notice I was cancelling 02 contract which was within my contract with the company. After leaving 02 I was bombarded with harassment phone calls from 02 asking if I would return to them, was asked for my bank details over the phone, and they had the cheek to contact me on my new mobile provider to cancel my mobile contract with them Six months later I receive a letter from debt agency requesting I owe 02 over £2.000 and if don't pay it I will be taken to court and pay extra fees on top of the debt Ten years of being loyal 02 customer and when you leave them because they are rubbish and rip you off they accuse you of a debt you don't owe the company. I now have bad credit rating for no reason 02 are vindictive vile company who break the law and rip of their loyal customers with extortionate charges, don't go near them otherwise you'll get treated the same way as me if not worse
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Posted 1 month ago
Dreadful customer service operated by a machine and when you do get through, not much better. I was due a refund after I changed to go with another company. I didnt manage to get in on line, so I had to phone, They asked for my bank details and I had to phone back Saturday morning so they could send it through, I phoned Saturday morning and the person dealt with it. said it was sorted. She spoke broken English and I had great difficulty understanding her at times. It would be helpful if people who deal with customers speak fluent English. Monday morning {today} the refund was not in my bank account. I then had to make another phone call only to be told that they send me a cheque Friday. Why did they need my bank details. ? I don't give them out freely
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Posted 2 months ago
This company is nothing but a scam, and I wish I had seen reviews before depositing such a large sum of money—over two million dollars. After my deposit, I was unable to withdraw any funds, and they demanded additional money to unfreeze my account. It was clear I had fallen victim to a fraudulent scheme. Luckily, a coworker had a similar experience and recommended Mrs. Doris Ashley. I contacted her, and after a thorough investigation, she was able to recover $450,000 for me. I'm beyond grateful for her assistance, and I encourage anyone in need of help to reach out to her via. Email: dorisashley71 (@) gmail com WhatsApp at +1--(404)---721--56--08 for legitimate help.
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Posted 2 months ago
Absolutely abysmal company. Do not recommend ever taking a contract out with them as they will make it impossible to cancel and disconnect the number and they will also scam you out of every penny on the way to your cancellation. For such a used company youd think their customer service would be good or at least okay, but no. When I complained to an operator, she hung up on me! I wasn't being rude I was just complaining about an incorrect bill I had been sent. Never again. When I finally manage to cancel my number I will absolutely never use them again. Do not reccomend to a single person ever
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Posted 2 months ago
With O2 for many years no service people couldn’t phone me left and go of a brilliant firm no name for the ending foam trying to get my refund of my credit of £42 impossible have to take them to court for £42 really
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Posted 2 months ago
I invested a total of $743k on a binary option platform after several weeks i tried to make some withdrawals to my bank but the withdrawal wasn’t successful, i quickly contact the platform costumer care via email and phone number they provided in their contact info but didn’t get a response from them that was when everything started looking weird. A few weeks later I got a mail from them requesting that i should invest more money if I want to withdraw my money which i rejected, and I never heard from them again that was when I knew I’m about being screwed. i was really devastated at those moment and felt so bad that my hard earned money was gone. After some months I came across a lot of testimonies on the web on how Lisa Elizabeth had helped many people recovered their stolen, scammed or duped money on bitcoin or any other form in digital currency. I contacted them and they promised to help me get my money back asked me some info about the company i invested with which I provided. The result was amazing I recovered all my Lost funds back within a space of 73 hours I was so happy as I never believe I could get my money back. Thanks to Lisa Elizabeth , There are on WhatsApp::: +1 310 658 0921 or Email: ( lisaellzabet 662 @ gm ail . com ) HER MAIL
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Posted 2 months ago
O2 is rated 1.4 based on 1,051 reviews