O2 Reviews

1.4 Rating 918 Reviews
9 %
of reviewers recommend O2
1.4
Based on 918 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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Anonymous
Anonymous  // 01/01/2019
Blocked from logging on on holiday do I can't add bolt ons on holiday so couldn't access any details of flights etc
Helpful Report
Posted 3 hours ago
I was unknowingly scammed in 2017, and only found out this past October (I know… how stupid of me not to notice). I am now being scammed by O2, because of the constant runaround’s.. and LIES (in my opinion) about refunding the money that I am owed! O2 has acknowledged that I was scammed… but does nothing about refunding my money. It’s been a very stressful, and soul destroying experience. I have been a VERY loyal customer for many, many years.. and never had any problems (that I KNEW about anyway 😂) until October 2023. This is NOT the way to treat customers. I feel like I got scammed twice…
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Posted 2 days ago
O2 mast not been working properly for over month, no data, but still have to pay 30 pound for this. Customer service very very cocky. So now went with EE, much better service. O2 STICK IT.1
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Posted 5 days ago
We recently went into the potteries centre branch, stoke on trent. They were terribly busy but looked after us brilliantly, and made sure we were OK until a member of staff was available. We had "steve" who sorted our problem out with ease and was friendly and polite. We want to say thank you
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Posted 6 days ago
Plz plz don’t buy anything from 02 it’s rubbish I have been asking for help last 12 months been ringing customer service and going to the branch but no help I have two little babies my phone isn’t working at all can’t ring anyone even can’t receive calls missed so many GP appointment do to have 02 I have been bagging to cancel my contract I’ll pay off everything but they said no you can’t till 2025 today nearly cried in the shop when he told me that I don’t know where to go plz plz trust me it’s vry bad service customer service don’t want to listen your problem at all 😢😢😢😢 Last from oct 2023
Helpful Report
Posted 1 week ago
I have all my family on o2 . We recently made a purchase from the Blackpool store. Contract was sold to my wife with a £200 Mastercard included. Recieve by 1st may we are now into 2nd week of June and continuing to chase this down. Never have I experienced such a time where I am having to chase a company for me to stay with them as a customer. Very disappointed. Keep getting told wait another 14 days then another 7 so on ... principal is key!
Helpful Report
Posted 1 week ago
Terrible signal, coverage, 4g and 5g Had been with vodafone for 15 years or so. However, having an unlimited o2 sim with virgin mega bundle deal when changing tv/internet provider. Assumed that by now there shouldnt be too much difference in signal / coverage. Well, 1 month in, and i was wrong. Reception on o2 is really poor. Coverage is also much worse than vodafone. Both 4g and 5g are awful through o2. Really gutted in stuck with them for 18months to be honest! If service/signal etc is important to you, opt for vodafone over o2.
Helpful Report
Posted 1 week ago
Poor company stay away.very bad customer Service
Helpful Report
Posted 1 week ago
Awful costumer service and IT. I gave the my PAC code 3 times and got no acknowledgement. I had to call in the end. It took half an hour. I've now received texts saying I'm being charged £8.99 to get phone number changed when it is supposed to be free. I guess I'll have to wait til I have hours to spare to call them and queiry this
Helpful Report
Posted 1 week ago
I use a special telephone number especially for the disabled. Rang up yesterday and got a really nasty mouth female. Her behaviour was so bad, so l told her off and slammed the phone down. She then sent me a nasty email suggesting that l look elsewhere. We have been with 02 for donkeys years. I hope God strikes these nasty people down with a lightning bolt ⚡ ⚡ ⚡ ⚡ ⚡ ⚡ ⚡ ⚡ ⚡ ⚡ 👎☹️👎☹️👎☹️👎☹️👎
Helpful Report
Posted 1 week ago
Really poor app can’t find anything on there, device plans are impossible to find, , just rubbish and really frustrating
Helpful Report
Posted 2 weeks ago
0 stars if I could - due to 02’s incompetence by removing my online account leaving me no way to pay my bill! I can’t wait for it to get passed to a debt collector so I can actually pay it off! I have the money 02 but can you do your job? Got letters saying you’ve tryed to contact me…no missed calls ect. The number on the letter dosent work. Joke of a company
Helpful Report
Posted 2 weeks ago
Just about EVERYTHING to do with customer service and billing.I finally got ( after two months of silence from 02 " COMPLAINTS RESOLUTION " team...a COMPETENT ADVISER.I also got a major shock.It was much WORSE than I feared.I asked when I could expect my bill to fall from the current £80 plus,and how I could end the contract NOW.I was told that I'd have to pay off the replacement tablet I had purchased ,on,I had thought ,a normal 24 month contract.I would now have to pay £670 to LEAVE.I asked what the original price of the tablet was.The answer? £ 480. So...I had been paying monthly for twenty months for this tablet( probably around £10/12 a month....unsure,since no explanation of the cost was ever provided on my bills) and had already paid ,say,at least £200 for a £480 tablet...yet I STILL OWED 02,ACCORDING TO THEIR ARITHMETIC, an absolutely OUTRAGEOUSLY EXTORTIONATE ADDITIONAL £670. HOW THE HELL IS ANY COMPANY PERMITTED TO EXTORT IN THIS WAY WITHOUT ANY GOVERNMENTAL CONTROL OVER WHAT IS ,REALLY...THEFT.?I am contacting Robert Halfon,MP... whose PRIVATE MEMBER'S BILL has been neglected for many months,as those Parliamentary Bills often are...despite the fact that Private Members' Bill's are invariably about issues that are extremely important to CONSTITUENTS(ie..the actual VOTERS AND CITIZENS of our country.Mr.Halfon quite simply wants companies that behave like 02..telecom companies...to be severely punished for misleading,exploiting,lying to ,overcharging and treating their customers with contempt.I suggest that ALL who have suffered such treatment at the incompetent,avaricious hands of 02..write to Mr.Halfon and assist him to have his Bill debated URGENTLY...NOW.
Helpful Report
Posted 2 weeks ago
why are you bandits cheating people like this?
Helpful Report
Posted 3 weeks ago
Absolutely appalling customer service! After being a long term loyal customer for 15 years I’ve today ported my number to another provider. After 15 years with O2 I was randomly sent a text and email advising that due to a billing system upgrade my plan can no longer be support please call us…. After wasting five hours on hold to the “special” number I contacted normal customer service who are all clearly off shore and very very rude! Multiple advisors said they can only look at the new 360 billing system and transferred me to only then be cut off! I’d had enough and after contacting the CEOs office to only be robbed off again was the final straw! Just like O2s parent company Virgin Media the customer is at the bottom of the priority.
Helpful Report
Posted 3 weeks ago
If I could give no stars I would. I am not even a customer but the 02 onanists keep sending me letters at my home address for a man who does not nor ever has lived at my address I have told 02 this a total of 28 times by returning letters, "not at this address return to sender", 2 phone calls, numerous e mails, 3 separate letters along with contacting the Ombudsman of which I have advised 02 in e mails all of these communication methods have been ignored and I am now getting debt collection letters. My dogs would have a better understanding of correcting and updating records than these mooncalves 02. I have even suggested they come and check as the obviously do not believe me. Avoid this company.
Helpful Report
Posted 3 weeks ago
I ordered an order from O2 I ordered an order from O2, O2 took 120 pounds, but never saw the order because it was canceled and my money was never sent back. So O2 takes money 120 pounds and never gives me back !!!! This company is ripping off people. Beware of this company!!! IS VERY BAD COMPANY !!!!!!
Helpful Report
Posted 3 weeks ago
Appalling company Unfortunately I am not able to score 0. I have been with 02 over 10 years and got a new phone on the 4th of April. When I asked to have the old sim transferred to my new phone they disconnected the old phone but never activated the new phone. After numerous calls that made no difference I decided to change phone company. I got the PAC code and my phone was finally activated with the old number on the 11th of May. Over a month later. They sent me a final bill yesterday when they in reality owe me. I called today and they haven’t got my correct address in their system anymore even though I have called them about 25 times and used that address without any problem. They are not able to connect me to anyone as they once again screwed it up. They changed their system earlier and changed my email to a fictive address so I couldn’t access my 02 app. When I asked them this morning what to do I was told to go to an 02 shop which is a half hour drive from me. This company has the most outrageous service and the frustration they put their customers through is unbelievable. I asked what would happen if I didn’t pay my bill and they told me it would be sent for debt collection. Over the last month I have spent hours and hours on the phone to them to get the problems sorted but to no avail. I don’t want my credit score to be affected so I have had no choice but to pay the bill and waive goodbye to the compensation for the time when I couldn’t use my phone. I will definitely recommend anyone that think of joining O2 to think again. Best regards Jorgen Rasmussen
Helpful Report
Posted 3 weeks ago
erview Reviews About O2 Reviews 15,154 • Bad TrustScore 1 out of 5 1.2 VERIFIED COMPANY In the Telecommunications service provider category www. o2.co.uk Company activity See all Claimed profile Hasn’t replied to negative reviews Reviews 1.2 15,154 total 5-star 8% 4-star 3% 3-star 2% 2-star 3% 1-star 84% Matt 29 reviews Rated 1 out of 5 stars An hour ago I see the o2 gangsters are still… I see the o2 gangsters are still running the iPhone scam. Had a letter this morning (15/05/24) telling me I owe £1099.00 for an I phone I know nothing about. After quite a bit of research I find this scam has been going on for at least 3 years and still o2 would have us believe this has been sorted. I only had sim only A/C, strange that only 3 weeks after being moved from Virgin mobile to o2, miraculously I am lumbered with £1099.00 worth of debt. This stinks!!!!! I've spent hours today with different o2 liars. Does the so called fraud department actually exist? Does the management ever check out the appalling reviews they have - Just check Trustpilot, for one??? Don't touch fraudsters!!!! Date of experience: 15 May 2024
Helpful Report
Posted 1 month ago
Poor company stay away. I have been a customer less than a month and have experienced nothing but issues. My phone has full signal but never able to connect to the Internet and when I can it's exteemly slow. I woke up one day to find my services completely stopped and was told I needed a new sim. I'm a week on and still haven't got the replacement sim card. I am in contact with thr CEOs office to be released from contact as it was complete mis sold to me. Stay away
Helpful Report
Posted 1 month ago
O2 is rated 1.4 based on 918 reviews