O2 Reviews

Name: O2
Rating: 1.40

1.4 Rating 1,068 Reviews

9 %

of reviewers recommend O2

Company Reviews

Questions

Metrics

1.4

Based on 1,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how O2 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went in to the Clydebank, Glasgow branch to find out why I couldn't get online when in France. The advisor and the manager were so helpful and the problem was fixed in minutes. So good to have good face to face service. Well done and thank you.”

Helpful Report

Posted 6 days ago

“Absolute Scam!!”

Helpful Report

Posted 1 week ago

“1 day late with my bill. Called up and paid, phones are still barred from use. Been with them 25 years.. worst service and worst people I’ve ever had to speak to”

Helpful Report

Posted 2 weeks ago

“I would give zero stars if I could. O2 have ALLOWED someone who stole my phone to change network! All that person had to do was text "PAC" from the phone and o2 provided a code for them to change it. They did ZERO security checks, they did NOT confirm with account holder! And because the phone was on contract, I now have the rest of the phone to pay off BECAUSE THEY LET SOMEONE STEAL AND CHANGE IT! Now they're ignoring my emails, they have BREACHED my data protection, which they know tbey have and "apologised" for and briefly got the fraud team on it, but they did nothing about it and have since just passed it on to debt collectors because they claim its a police matter! Absolutely disgusting. I will NEVER trust o2 ever again!”

Helpful Report

Posted 3 weeks ago

“I have been a lifelong O2 customer. In 2022, I took out a contract, and it has turned out to be the worst decision I've ever made. I have spent years on the phone trying to get basic issues resolved. Since July 22, 2023, I have been trying to update my account after they replaced my phone due to a fault, switching from the S21 Ultra to the S23. Now, as I need to make an insurance claim in January 2025, I have been informed that my account has still not been updated—despite being assured that it would be done before the replacement and several times since then. As of today, I have made over 400 hours of phone calls to O2 and still have not resolved the issue. They raise complaints but fail to take action, escalate issues without follow-through, close complaints without addressing them, and promise call-backs that never happen. I've been paying for insurance for four years, but I can't use it because their customer service agents are the most incompetent I have ever encountered. The signal is poor or non-existent wherever I go. There are many other instances illustrating why this is the worst company, but I fear this message would exceed the available space if I included them all.”

Helpful Report

Posted 4 weeks ago

“The actual network coverage is good but customer service not so. Tried to change my sim only deal. They're only interested if you're upgrading to an expensive deal. Online, eventually through to an agent after their frustrating bot system, but no low data deals available, only via Uswitch. Aghhhhh!”

Helpful Report

Posted 1 month ago

“Rang to add data to my account as home broadband on the blink and therefore using more data. Could only add 100mb through O2 app. Advisor wouldn’t add bolt on, only tried up sell me new contract at double the price of my current pay monthly plan. Dreadful service and so time consuming for no positive outcome Will change providers.”

Helpful Report

Posted 1 month ago

“Took my number of my old phone and will not/can not get it onto my new contract phone. I have cancer, just had 2 major heart ops, they don't give a toss. Also being charged for a contract that i can't bloody use!!!! useless. Am going to cancel contract tomorrow.”

Helpful Report

Posted 1 month ago

“My o2 is in my partner’s name I’ve been on the account as a named person for 17 years , who can discuss the account because it’s my phone I pay it I even have password but today I’m trying upgrade and there telling me I’m not on the account got very aggravated because in the morning I spoke to a lovely woman about upgrades but they had system issues so now I’m leaving o2 not very good customer service or operators”

Helpful Report

Posted 1 month ago

“Had a new iPhone and straight away it wouldn’t make calls, contacted them multiple times and got nowhere. I’m now 4 months on still unable to make any calls and they haven’t sorted the issue. They lied to me saying they have been trying to ring me but I had no missed calls, the worst customer service I have ever had!”

Helpful Report

Posted 1 month ago

“When I signed up to O2 the man misunderstood me and got my address and e-mail wrong either through bad English or a bad phone line, or both. So when I lost my phone recently I had no way of replacing the sim since I could not access the details to pass security or have a code e-mailed to me, even though I could still provide most of the information that was apparently needed and the only question I couldn’t do was the last 4 digits of the last number dialled which I am sure many people don’t remember either. But since my passport has recently expired and I have no other photo ID I could not go to my local store to sort this out either as they were just as unhelpful, even though in both cases it was fairly obvious that I was the person who opened the account especially with my old passport and other evidence. The customer support team do not help much either and just said that they can’t go any further with the call so I have had to ask to speak to their supervisor which I was only able to do once, who then told me (only after I kicked up a fuss) that she would refer me to the specialist team who would contact me within 3 working days. But this never happened at all and when I called back about it there was no one to speak so was told (after I kicked up a fuss) that a supervisor would e-mail me about this within 24 hours, which also never happened. Even though I know that I am partly responsible for this for not having the correct details on the account or necessary evidence, it still seems quite off to me that there would be not be any other options available for difficult situations like these since I have no way of resolving this and will be paying money for nothing every month because of someone else’s mistake. However since the customer service has already let me down and been this unhelpful I do not feel content at all to carry on using O2 as my provider now and am planning to register with a different one instead whilst also stopping them from taking money out of my bank account, even if it means having to eventually go to court or something since I have no way of closing the account either. But I will try to make this clear to them first and can’t help it if they don’t want to listen to me.”

Helpful Report

Posted 1 month ago

“Alisha or whats shes name are amazing love you”

Helpful Report

Posted 1 month ago

“I had an extremely disappointing experience at [Restaurant Name]. The staff was incredibly unprofessional and treated us with blatant rudeness. Despite being respectful customers, we were spoken to harshly and, to our shock, were asked to leave without any valid reason.”

Helpful Report

Posted 1 month ago

“Tried to upgrade they sent me a supposedly new phone that was broken and they deactivated my old sim so I’m left with no phone been on the phone for three days and I’m no nearer to getting any help horrendous company avoid”

Helpful Report

Posted 2 months ago

“70 hrs ago I wanted to transfer my PAYG sim to an iPhone 6 . I was given a new sim and told it would take up to 24 hrs. After several visits to the local store ,who have given me different accounts as to why it is taken so long, I’m still waiting. I have stage4 cancer and need contact with my oncology unit. HELP.”

Helpful Report

Posted 2 months ago

“Probably one of the worst customer experiences I've ever had. I had to make more than eight phone calls just to get my phone number transferred. Each time I called, every support agent was clueless about what to do. They kept blaming each other, and one of them even giggled sarcastically when I asked certain questions. I've been with them for over 11 years, but once this contract runs out, I'll definitely be moving away from O2. If you're thinking of joining, do yourself a favor and go somewhere else. Stay well away from these money grabbers!”

Helpful Report

Posted 2 months ago

“I owe money for my bill and after a week o2 are hounding me for the money and when I wanted to change my password and I have to go round the houses to do so I will not be interested in a upgrade when the contract is up for renewal”

Helpful Report

Posted 2 months ago

“Terrible! For two years I had problems, rather than resolve the issue they chose to gaslight me. Terrible practice! From a terrible company. Stay WELL CLEAR and you'll be fine”

Helpful Report

Posted 3 months ago

“*Disappointing Experience at Tanish O2 Project, Charoli, Pune* I recently visited Tanish O2 Project with my friend, intending to purchase two 2BHK flats. Unfortunately, our encounter with Mr. Girish B., the representative attending to us, left a sour taste. Mr. Girish's unprofessional demeanor and arrogant language towards us and his staff were shocking. His behavior was unacceptable, especially when dealing with potential customers. I urge the builder, Mr. Rajeshji, to appoint a professional and courteous leader to interact with clients. Our experience with Mr. Girish was a major turnoff, and I would advise others to avoid interacting with him if possible. Rating: 1/5 stars If you're considering purchasing a flat at Tanish O2 Project, beware of Mr. Girish's unprofessional behavior. It may deter you from making a purchase.”

Helpful Report

Posted 3 months ago

“Appalling customer service. Impossible to stay with them”

Helpful Report

Posted 3 months ago

O2 is rated 1.4 based on 1,068 reviews