O2 Reviews

Name: O2
Rating: 1.39

1.4 Rating 1,065 Reviews

8 %

of reviewers recommend O2

Company Reviews

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Metrics

1.4

Based on 1,065 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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"The Reading assistant manager of O2 lost the most important memories of the 1st month of my newborns life, just to get a sale.\r\nMy husband went in as he had broken his phone and needed a new one. I met him at the shop and when talking to the assistant manager he said I could get an upgrade with a \u00a3200 cash back. I thought it sounded good but said I need to back up my phone. Whilst looking through my phone to see how to back it up properly the assistant manager put his hand out and said let me do it... I thought he wouldn't be in that position if he didn't know what he was doing... I handed him the phone and proceed to tell him I have alot of invaluable memories on there that I do not want to lose to which I was told he knows what he's doing. He said it was backed up handed me my phone and we went home to find nothing from my old phone was coming up on the new one. We went back to O2 the same day to be told I was being impatient and that I needed to leave it and let it all load up on the new phone. Extremely worried and distressed I went on to my laptop to see if my Google had been backed up with photos and videos but there was nothing. I logged on to my samsung cloud, again nothing backed up. We left it 24hrs and went back to O2. We were waiting for the same guy to have a look when another assistant took alook and saw that the phone had not been backed up properly. Finally the AM took the phone, reset and charged it, something started to happen, he was addiment that he had done it right because all the photo's from before it was last backed up by myself had started coming through. I told him these were from 2023 but again I was being told I was wrong and that I needed to let the phone do it's thing. We went home another 24hrs went by and nothing. I knew all the memories of my third trimester to the 1st month of my newborns life were gone and there was no way of getting this back. I couldn't bring myself to go back in the shop and talk to the assistant manager without getting angry or bursting into tears. I emailed O2 complaints explaining what had happened, I wasn't even looking to get anything out of it, just to make sure that this doesn't happen to ANYONE ELSE! and I've heard nothing back from them. I'm beyond heartbroken and crying all over again writing this and so so angry that they treat their customers this way! I will be going back to O2 and demanding that my contract is cancelled. I want nothing to do with them ever again."

Keeley

Jince Jose

Anonymous

Anonymous // 01/01/2019

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“I would give zero stars if I could. O2 have ALLOWED someone who stole my phone to change network! All that person had to do was text "PAC" from the phone and o2 provided a code for them to change it. They did ZERO security checks, they did NOT confirm with account holder! And because the phone was on contract, I now have the rest of the phone to pay off BECAUSE THEY LET SOMEONE STEAL AND CHANGE IT! Now they're ignoring my emails, they have BREACHED my data protection, which they know tbey have and "apologised" for and briefly got the fraud team on it, but they did nothing about it and have since just passed it on to debt collectors because they claim its a police matter! Absolutely disgusting. I will NEVER trust o2 ever again!”

Helpful Report

Posted 2 days ago

“I have been a lifelong O2 customer. In 2022, I took out a contract, and it has turned out to be the worst decision I've ever made. I have spent years on the phone trying to get basic issues resolved. Since July 22, 2023, I have been trying to update my account after they replaced my phone due to a fault, switching from the S21 Ultra to the S23. Now, as I need to make an insurance claim in January 2025, I have been informed that my account has still not been updated—despite being assured that it would be done before the replacement and several times since then. As of today, I have made over 400 hours of phone calls to O2 and still have not resolved the issue. They raise complaints but fail to take action, escalate issues without follow-through, close complaints without addressing them, and promise call-backs that never happen. I've been paying for insurance for four years, but I can't use it because their customer service agents are the most incompetent I have ever encountered. The signal is poor or non-existent wherever I go. There are many other instances illustrating why this is the worst company, but I fear this message would exceed the available space if I included them all.”

Helpful Report

Posted 5 days ago

“The actual network coverage is good but customer service not so. Tried to change my sim only deal. They're only interested if you're upgrading to an expensive deal. Online, eventually through to an agent after their frustrating bot system, but no low data deals available, only via Uswitch. Aghhhhh!”

Helpful Report

Posted 6 days ago

“Rang to add data to my account as home broadband on the blink and therefore using more data. Could only add 100mb through O2 app. Advisor wouldn’t add bolt on, only tried up sell me new contract at double the price of my current pay monthly plan. Dreadful service and so time consuming for no positive outcome Will change providers.”

Helpful Report

Posted 6 days ago

“Took my number of my old phone and will not/can not get it onto my new contract phone. I have cancer, just had 2 major heart ops, they don't give a toss. Also being charged for a contract that i can't bloody use!!!! useless. Am going to cancel contract tomorrow.”

Helpful Report

Posted 1 week ago

“My o2 is in my partner’s name I’ve been on the account as a named person for 17 years , who can discuss the account because it’s my phone I pay it I even have password but today I’m trying upgrade and there telling me I’m not on the account got very aggravated because in the morning I spoke to a lovely woman about upgrades but they had system issues so now I’m leaving o2 not very good customer service or operators”

Helpful Report

Posted 2 weeks ago

“Had a new iPhone and straight away it wouldn’t make calls, contacted them multiple times and got nowhere. I’m now 4 months on still unable to make any calls and they haven’t sorted the issue. They lied to me saying they have been trying to ring me but I had no missed calls, the worst customer service I have ever had!”

Helpful Report

Posted 2 weeks ago

“When I signed up to O2 the man misunderstood me and got my address and e-mail wrong either through bad English or a bad phone line, or both. So when I lost my phone recently I had no way of replacing the sim since I could not access the details to pass security or have a code e-mailed to me, even though I could still provide most of the information that was apparently needed and the only question I couldn’t do was the last 4 digits of the last number dialled which I am sure many people don’t remember either. But since my passport has recently expired and I have no other photo ID I could not go to my local store to sort this out either as they were just as unhelpful, even though in both cases it was fairly obvious that I was the person who opened the account especially with my old passport and other evidence. The customer support team do not help much either and just said that they can’t go any further with the call so I have had to ask to speak to their supervisor which I was only able to do once, who then told me (only after I kicked up a fuss) that she would refer me to the specialist team who would contact me within 3 working days. But this never happened at all and when I called back about it there was no one to speak so was told (after I kicked up a fuss) that a supervisor would e-mail me about this within 24 hours, which also never happened. Even though I know that I am partly responsible for this for not having the correct details on the account or necessary evidence, it still seems quite off to me that there would be not be any other options available for difficult situations like these since I have no way of resolving this and will be paying money for nothing every month because of someone else’s mistake. However since the customer service has already let me down and been this unhelpful I do not feel content at all to carry on using O2 as my provider now and am planning to register with a different one instead whilst also stopping them from taking money out of my bank account, even if it means having to eventually go to court or something since I have no way of closing the account either. But I will try to make this clear to them first and can’t help it if they don’t want to listen to me.”

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Posted 2 weeks ago

“Alisha or whats shes name are amazing love you”

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Posted 4 weeks ago

“I had an extremely disappointing experience at [Restaurant Name]. The staff was incredibly unprofessional and treated us with blatant rudeness. Despite being respectful customers, we were spoken to harshly and, to our shock, were asked to leave without any valid reason.”

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Posted 1 month ago

“Tried to upgrade they sent me a supposedly new phone that was broken and they deactivated my old sim so I’m left with no phone been on the phone for three days and I’m no nearer to getting any help horrendous company avoid”

Helpful Report

Posted 1 month ago

“70 hrs ago I wanted to transfer my PAYG sim to an iPhone 6 . I was given a new sim and told it would take up to 24 hrs. After several visits to the local store ,who have given me different accounts as to why it is taken so long, I’m still waiting. I have stage4 cancer and need contact with my oncology unit. HELP.”

Helpful Report

Posted 1 month ago

“Probably one of the worst customer experiences I've ever had. I had to make more than eight phone calls just to get my phone number transferred. Each time I called, every support agent was clueless about what to do. They kept blaming each other, and one of them even giggled sarcastically when I asked certain questions. I've been with them for over 11 years, but once this contract runs out, I'll definitely be moving away from O2. If you're thinking of joining, do yourself a favor and go somewhere else. Stay well away from these money grabbers!”

Helpful Report

Posted 2 months ago

“I owe money for my bill and after a week o2 are hounding me for the money and when I wanted to change my password and I have to go round the houses to do so I will not be interested in a upgrade when the contract is up for renewal”

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Posted 2 months ago

“Terrible! For two years I had problems, rather than resolve the issue they chose to gaslight me. Terrible practice! From a terrible company. Stay WELL CLEAR and you'll be fine”

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Posted 2 months ago

“*Disappointing Experience at Tanish O2 Project, Charoli, Pune* I recently visited Tanish O2 Project with my friend, intending to purchase two 2BHK flats. Unfortunately, our encounter with Mr. Girish B., the representative attending to us, left a sour taste. Mr. Girish's unprofessional demeanor and arrogant language towards us and his staff were shocking. His behavior was unacceptable, especially when dealing with potential customers. I urge the builder, Mr. Rajeshji, to appoint a professional and courteous leader to interact with clients. Our experience with Mr. Girish was a major turnoff, and I would advise others to avoid interacting with him if possible. Rating: 1/5 stars If you're considering purchasing a flat at Tanish O2 Project, beware of Mr. Girish's unprofessional behavior. It may deter you from making a purchase.”

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Posted 2 months ago

“Appalling customer service. Impossible to stay with them”

Helpful Report

Posted 3 months ago

“I recently fell victim to a sophisticated crypto scam, losing a staggering 327k euros to fraudulent brokers. Devastated and feeling utterly helpless, I sought the assistance of TheresachinRecovery INC. From the very first interaction, their professionalism and expertise were evident. The team at TheresachinRecovery INC meticulously investigated the intricate web of deceit employed by the scammers. They patiently guided me through the legal and technical complexities of the case, providing clear and concise explanations at every step. Their unwavering dedication and tireless efforts were truly inspiring. Against all odds, TheresachinRecovery INC successfully navigated the legal labyrinth and recovered my hard-earned funds. Their unwavering commitment to their clients and their impressive track record in combating financial crimes instilled a renewed sense of trust and security in me. I wholeheartedly recommend TheresachinRecovery INC to anyone who has fallen victim to online financial fraud. Their exceptional services, combined with their compassionate and supportive approach, this is their info email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4. They offer a beacon of hope for those seeking justice and reclaiming their rightful assets.”

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Posted 3 months ago

“I recently found myself caught in a deceptive scam orchestrated by a fraudulent broker. However, thanks to the persistent efforts of an outstanding financial recovery service, I successfully reclaimed my hard-earned money. Initially, realizing I had fallen victim to such a scheme left me overwhelmed with despair and frustration. But discovering the remarkable assistance provided by Mrs. Charlotte and her team gave me renewed hope. From our very first interaction, their expertise and dedication were evident. They guided me through each step of the recovery process, offering invaluable advice and unwavering support. Their professionalism and meticulous attention to detail played a crucial role in achieving a positive outcome. Throughout the process, they ensured I was promptly informed of every development in my case through phone calls and emails. Their transparency and commitment to keeping me updated helped alleviate much of the anxiety and uncertainty I was feeling. If you’re in a similar situation, you can reach out to her via: Email: charlotte...scotte....24....@.....gmail.....com WhatsApp: +1--504--249--9337”

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Posted 3 months ago

“We have been trying to cancel mobile number 07522893385 this was forced on me by virgin media (we never received the sim anyway) when i upgraded my package over 18 months ago , i have since renewed to another package and although the can set up an account they said can cancel which i find strange a O2 and Virgin are the same company, this was all stated in all my emails , we have sent to to O2 complaint review service on 27/11/24, again on 07/12/2024, again 12/12/1224 and again on 13/12/04 eventually got a case ref C-1312241297 on 13/12/24 from the resolutions team, since then no communication , i chase the resolutions on 27/12/20024 still nothing . i called on 2nd Jan spoke to Catherine @ 12.02 pm based in the Philippines who said they tried to call us on the number on the account , they obviously cannot read as never received the sim, they said they would get someone to call me back I gave them permission to call my wife to discuss this as would not be available, again no call back so sent another email on 10/01/2025 asking for a response again on 15/01/2025 , still nothing . i then called on 16/01/2025 spend 1 hr 30 mins on a call being moved from department to department and iD's 4 times . eventually spoke to a Bigviva (known as BJ) in India who said he had cancelled number and he would put me through to a manager as i wanted to raise a major complaint i got cut off but they called back on my wifes number spoke to a Sabel (spelling prob not correct) she said she would call my wife on 17/01/2025 at 9am to discuss compensation , guess what still no call back but the have nerve to send out a notice of Disconnection , with threats of this going to a debt purchaser all for £5.44, i would like a call back to my wife on number previously given to get this resolved”

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Posted 3 months ago

O2 is rated 1.4 based on 1,065 reviews